Alderjewellers Opiniões 196

fraud. i ordered a ring and they send me the wrong size. i e-mailed them and they only want to refund me 40% back in credit.
i told them i prefer they send me the correct size and they have not contacted me back.
DO-NOT-BUY

Never received and they keep charging my card unauthorized don't use

SCAM!!!! Buy once & they pull money out each month thereafter!

They are a scam! Do not buy here they have been charging us 39.99 every month for 6 months, we just noticed and are disputing now but wow… I have never seen this kind of scam before

I received a ring that didn't have the value I paid for. I got a chance of glass. BUT THEY STARTED TO CHARGE ME A RECURRENT FEE OF $39.99 MONTHLY....WHAT IS THIS? I only bought a ring! I'm fighting to get my monies back. I don't like dishonest business. Will never use them again. BEWARE!

I received my ring and it is gorgeous but every month after they have stolen and continued to attempt to steal 40$ from the debit card that paid with for my initial purchase MONTHLY! I don’t have subscriptions with them or anything! Beware before giving them your information!

An unauthorized charge of $40 on my credit card account. This charge appeared in addition to the legitimate purchase I made from the Alder Paris Jewellery website.

This “business”, Alder Paris Jewellry are fraudsters! It’s been 3 weeks but I still have not received my rings! I contacted them and they were slow in responding back! They’ll say the items are on their way but I still haven’t received anything! Also, there was an unauthorized charge of $40 on my CC account, besides the charge I paid for items I bought! Don’t buy anything from Alder Paris Jewellry website!

I made a purchase on 1/6/26 totaling $34.18, and discovered on 2/25/26 that they have been charging me $39.99 each month (Jan & Feb) for a VIP membership I never signed up for. I called their customer care number to get this resolved and cancelled. They claimed I signed up for VIP services that would give me future discounts and early access to sales and promos, but I did not see anywhere in my ordering process where I did. I asked for a refund of at least ONE month but they could only give me 50% refund on one month. I asked for proof of where I signed up for it, and the rep said it would have been in my checkout process. False. I order almost everything online and I am aware of these VIP memberships, and am careful not to agree to these. BUYERS BEWARE! This is a scam and very bad business practice to trick you into signing up for something you don't need. Moreover, their website shows customer reviews, yet there is nowhere you can actually submit a review. Therefore, those reviews must be fake.

I just purchased before reading the reviews and everything that has been said, is true. The ring is not quality or mossonite which I had the stone tested. It really is false advertisement and shame on me for not looking up the reviews before purchasing.
BUYERS BEWARE!

I was charged for something I never knew about nor approved. A monthly subscription charge. Was never told, didn't see it when checking out. It's a scam and others are being charged as well. Be careful buying from them. Their BBB score is 1.3.

If I could give zero stars, I would.
I placed two orders two months ago — I only received one, and the other never arrived. I called several times asking for a refund, and they told me they could only refund **50%** of my money for an item I NEVER received.

To make matters worse, I later discovered they had been charging me **39.99 every month** for something I never signed up for.

This company is a complete scam. **Do NOT buy from them.

Mr. Mahir N. (Adelaar Jewelry) is not only an exceptionally talented and highly professional gold and silversmith, but also someone I deeply trust and admire for his integrity and dedication to his craft. His work reflects remarkable precision, creativity, and extraordinary attention to detail. Every custom piece he creates feels personal and meaningful, showcasing both true artistic vision and technical mastery. In addition, he has a wonderful collection of ready-made pieces that are absolutely worth exploring.
What makes Mr. M N. truly special is the passion he brings to his work. Having mastered this profession from an early age, he has continued to refine and elevate his skills over the years. His commitment to excellence is evident in every design, every finish, and every carefully crafted detail.
I wholeheartedly recommend Mr. M H to anyone seeking unique, high-quality custom jewelry created with authenticity, care, and exceptional artistry. His work is not just jewelry; it is art with heart.

Do not purchase this ring they will charge your card for it and then they will charge it $39.99 and claim it is a VIP package that is not listed in the description your card will be charged over and over you cannot get a hold of customer service and it is a scam do not tie your credit card up with this company also let the bank know what happened and ask them to remove your digital wallet because once I cancel my credit card they continue to charge it through the digital wallet make sure the bank cancels your digital wallet or you will be charged do not buy from this company

BEWARE this company is a Fraud!!! Buy one cheap ring and they keep charging your credit card monthly for $39.99 for a membership you NEVER AGREED TO!
Be Warned!!
They said I signed up for a VIP Membership. I absolutely did NOT. I told them to stop this charge, which they said they would and they kept on charging me. They are SCAMMERS!!!

I purchased a ring and after weeks of waiting I received it but now they have tried to charge me three times 39.99! This company is a scam company! I never agreed to pay for a membership!

Please DO NOT BUY!!! I bought one piece of jewelry (a ring) from this merchant for my wife for Christmas, and it seemed legit starting out. In fact, my wife saw an ad for these people on social media, sent me the link, and said I want this ring. I said OK just wait for Christmas! HOWEVER, shipment was delayed and after inquiring to get the ring in time there was no answer from them. You can only send them a message via their "contact" page on their website. No direct email, no customer service number to call...just their message box on their contact page.

Anyways, never heard back and got the ring over a week late after Christmas. I said OK, fine, whatever...at least we got the ring wife seemed to like it, so just leave it there.

BUTTTT...there was a $39.99 charge about a few days later at the end of the month. Very confused. For whatever reason I forgot about it (lots of life happening stepping into the new year), so I was charged again just now in January! Same charge AND to a new debit card I recently got! How in the world could they charge my new debit card???

Sent them another message obviously, and crickets. Nothing. Called bank right away and explained everything. Got charges reversed thankfully and this is very important, had them DEACTIVATE the digital wallet which can allow a merchant, like Alder, to continue to charge you even if you get a new card. PLEASE have your bank deactivate the digital wallet for them, and/or block them as a Merchant so you avoid this happening ever again.

Terrible experience, and these guys should be shut down imo. Please just buy somewhere reputable!!!

I had a very disappointing experience with Alder Jewellers. First, I was signed up for a VIP membership subscription without my authorization. I never knowingly agreed to this. I had to contact them to get the charge refunded, which should not have happened in the first place.

On top of that, I just received the ring, and the quality of the center stone is ridiculous. It does not look like a quality moissanite or diamond alternative at all. The stone looks glassy, lacks depth, and does not have the sparkle or clarity that was advertised. It looks and feels like a very cheap simulated stone.

The product does not match the expectations set by the photos or descriptions on their website. Between the unauthorized subscription issue and the poor stone quality, this experience has been extremely frustrating.

I would not recommend purchasing from this company.

Lifetime warranty. I lost a stone, impossible to get any response regarding how to get the ring replaced. :(

Title: Unexpected charges, misleading refund policy, and no proper customer support

On January 2nd, I placed an order with Alder Jewellers for one ring totaling $34.18. On that same day, an additional charge of $6.98 was applied to my card without my knowledge or authorization.

While waiting for my order, another charge of $39.99 was applied on January 15th, again without my consent. I was never informed that ordering a product would result in a membership charge, and there is no clear disclosure of this on their website.

I received the ring on January 19th and was immediately disappointed. The product was advertised as being shinier than a diamond because it was moissanite. In reality, it was not sparkly, and the gold color of the band looked very cheap and low quality.

Their website states multiple times that customers may return products within 30 days for a full refund, no questions asked. The same day I received the product, I emailed them requesting return instructions. I sent six emails, submitted two website forms, and responded through a marketing email they sent me. I never received a response, but I continued to receive daily marketing emails.

Since email was the only contact method listed on their website, I went to my bank to dispute the charges. My bank provided a phone number for the merchant. After waiting about 20 minutes, I finally reached a representative.

I was told to keep the product and offered only a partial refund of 40%. I explained their website clearly states a full refund within 30 days. The representative repeatedly refused and only offered 40% or 50% refunds.

When I asked about the unauthorized charges, I was told:

The $6.98 charge was for an “extra ring” that I did not request or agree to.

The $39.99 charge was for a “membership” that I never signed up for or authorized.

There is no clear disclosure of these charges during checkout.

I requested to return the product and receive a full refund as stated on their website. The representative refused, repeated her partial refund offer multiple times, and would not escalate the call to a manager, stating that she was the only person available. The call was then disconnected, and subsequent calls were not answered.

Based on my experience:

Multiple charges were applied without my consent.

The refund policy advertised on the website was not honored.

Customer support was unresponsive by email and unhelpful by phone.

The product quality did not match its marketing.

I would not recommend purchasing from this company.