Alegree Opiniões 331

TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered Lace Sensor Silver single coil pickup in the UK because it is not available anywhere in Europe Very satisfied with the servers fast shipping to the Netherlands friendly contact a... Ver mais

Classificada 5 em 5 estrelas

I just want to say thanks to you guys. I own almost $12,000 worth of Rickenbacker guitars and basses here in Tennessee, and another $4,000 in California. A lot for some, and not enough for o... Ver mais

Classificada 2 em 5 estrelas

Very disappointed,guitar arrived late and although very well packaged,with a crack in the headstock and big ding in the body plus the bridge is at an angle so, if the head stock doesnt fall off this b... Ver mais

Classificada 5 em 5 estrelas

Visited the Alegree stand at the Guitar Show, Birmingham looking for a replacement Tune O Matic Bridge. Alex was really helpful and came out to our car to examine the guitar it was for. Shortly after... Ver mais


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

331 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 63% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

The guitar I have received is truly…

The guitar I have received is truly amazing. Everything is perfect about it. No defects. The only problem I had was the delayed time period. It took longer than expected for my guitar to arrive, but I can say it was worth the wait. Big thanks to the team that helped me throughout the whole process.

24 de fevereiro de 2026
Classificada 2 em 5 estrelas

Acheté pickguard jamais recu et indifférence du vendeur

J'ai acheté un pickguard de stratocaster, j'ai payé 16€ de transport, le colis a été égaré par la poste, j'ai déposé une réclamation, eux me disent que ca a été livré dans ma boite à lettres.. La poste m'indique que les colis sans signature à réception ne sont pas couverts..
Le SAV s'est comporté de manière désinvolte et peu courtois , il n'y qu'a lire les messages.! Rien à faire de moi!

26 de fevereiro de 2026
Opinião espontânea
logótipo da Alegree

Resposta da Alegree

The item was delivered. You initiated an investigation and the French postal service spoke to the very postman who delivered the parcel and confirmed this. Unfortunately after delivery, the ownership of the product transfers to you. After this point, we cannot help you because we have delivered the product according to your specifications.

Classificada 5 em 5 estrelas

Bought a percussion item

Bought a percussion item, was very good value as in a sale. Good communication re delivery and came in good time. No hesitation in recommending this business.

5 de março de 2026
Classificada 1 em 5 estrelas

I purchased a case online a week ago

I purchased a case online a week ago. I wasn't getting info as far as emails on the shipment. I requested info on my shipment. I latter getting a email from a Alexander Green that there is an upcharge of $21 due to U.S tariffs.
I told him I was not going to pay a charge that was not agreed upon at the time of sale. Then, He sent me a whole explanation on how our our country and our U.S president was the cause of this upcharge. (no apology)
I found this very offensive and rude.
Who gave this employee right to
tell me about Tariffs?
I requested a full refund at that time.(which still hasn't appeared on my statement).
I requested refund status.
He send me a email telling me not to order from his country. What?
What kind customer service are they promoting?
I'm very dissatisfied with the way this was handled.
I will never order from this company again.

9 de março de 2026
Opinião espontânea
logótipo da Alegree

Resposta da Alegree

International taxes are the responsibility of the customer. They are a tax levied by a foreign government on their citizens. It is not a vendor's obligation to facilitate or notify a customer of the requirement for them to pay their own government. It is the responsibility for us to collect and remit tax on behalf of USA customers. Not a penny of this is ending up in our pocket. It is not offensive, nor rude, to explain how a tariff comes about, or how it works. It is not appropriate for us to apologise for your ignorance of how your border works.

Contrary to your belief, you have been speaking to the owner of the company, which makes your formal complaint seeking escalation rather pointless.

You were advised if you did not want to be subject to tariffs, and to save other international vendors from your inevitable abuse, that you should restrict your orders to within the borders of USA. If it was not obvious enough before, I was implicitly telling you to please not order from us again. Your last sentence of your review is rather ironic in light of this.

Classificada 5 em 5 estrelas

Visited the Alegree stand at the Guitar…

Visited the Alegree stand at the Guitar Show, Birmingham looking for a replacement Tune O Matic Bridge. Alex was really helpful and came out to our car to examine the guitar it was for. Shortly after, a Gotoh GT103B was retrieved from stock in his van and ready to collect on their stand. Super happy :-)

28 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant

A great selection of quality guitar parts. I recently ordered another set of pickup sponges with springs.
These are brilliant and a huge improvement on the stock items.
Great service
Highly recommended

2 de fevereiro de 2026
Classificada 1 em 5 estrelas

If I could give this company negative 5…

If I could give this company negative 5 stars I would.
terrible customer service. I placed an order with this company through EBay, when I asked if the item was in stock after I ordered it no response till the next day, and they where up set about me asking the question so I requested a cancelation. I then placed the same order with Amazon only to find it was the same company. there response was to cancel both orders. Avoid this company at all costs, they clearly don't have the stock when you place a order. they make out they have a large stock of musical spares and clearly they don't. I think they just work out of a shed. that's my opinion. If you like dealing with a company that are very abrupt rude and slow at Email reply's then they are ok I guess. but to Me Avoid them.

15 de fevereiro de 2026
Opinião espontânea
logótipo da Alegree

Resposta da Alegree

We had 2 of the product you ordered in stock at time of order (amongst many thousands of other products in our 5,000 sq ft warehouse). You requested cancellation less than 24 hours after the message, before we had the opportunity to respond. You were abusive and nasty. We never cancelled any orders on you, you specifically requested both to be cancelled, so I was only too happy to oblige.

Classificada 5 em 5 estrelas

The website is reliable

The website is reliable, but it could include the VAT to EU countries to the final price to avoid "surprises", at the end I had to pay the extra VAT and another handeling (pretty unfair charge from the post service).

3 de fevereiro de 2026

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais