AlegreeOpiniões 

333
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Well packed, arrived when promised (after explaining that the first unit Alegree received was not correct). Excellent product, easy to install.

Classificada 5 em 5 estrelas

I ordered Lace Sensor Silver single coil pickup in the UK because it is not available anywhere in Europe Very satisfied with the servers fast shipping to the Netherlands friendly contact a... Ver mais

Classificada 2 em 5 estrelas

Very disappointed,guitar arrived late and although very well packaged,with a crack in the headstock and big ding in the body plus the bridge is at an angle so, if the head stock doesnt fall off this b... Ver mais

Classificada 5 em 5 estrelas

Visited the Alegree stand at the Guitar Show, Birmingham looking for a replacement Tune O Matic Bridge. Alex was really helpful and came out to our car to examine the guitar it was for. Shortly after... Ver mais


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

333 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 63% das suas opiniões negativas

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4,5

Todas as opiniões

(333)

100 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, great communication. Would definitely recommend from my experience. Will deal with again in the future.

25 de fevereiro de 2025
Classificada 4 em 5 estrelas

Fast shipping, great service

I ordered and it was shipped within the next few days. As I live abroad, they had to send it over air, which was fast. There wasn’t any issues I could see, packaging was perfect. Although, this might be my mistake, but I ordered it in a different colour, but oh well.
Overall, an amazing experience, would buy again 👍🏽

3 de março de 2025
Classificada 1 em 5 estrelas

Sent wrong item(s) and then expected me…

Sent wrong item(s) and then expected me to arrange and pay for return postage before issuing refund.
Has unfortunate attitude and does not want to appreciate customer point of view.

17 de fevereiro de 2025
logótipo da Alegree

Resposta da Alegree

Firstly, you were apologised to for warehouse making a simple picking mistake. Unfortunately in 2025, humans are still the main warehouse workers, and humans have a tenancy to occasionally make mistakes.

Not 'appreciating the customer point of view' would have been not to provide you with a prepaid return label and not having the product picked up from your house because you insisted placing it in a letterbox was far too much of an inconvenience for you. However, in this situation, exactly this was done for you.

You spent 20 minutes on the phone chewing my ear off for politely requesting a photo of what you've received (because you insisted you received something that we didn't stock, and you ended up being wrong about it). Asking for this photo allowed me to correct our stock levels of the product you were mistakenly sent, as has already been explained to you by email. You aggressively repeated on multiple occasions that asking for a photo to ascertain what had happened was the equivalent of accusing you of lying. Interesting interpretation.

Contrary to the purpose of this review, you've exposed we deal with issues in a professional and satisfactory manner. Thank you for your beneficial review to Alegree.

Classificada 5 em 5 estrelas

Fast processing, fast shipping to the Netherlands

I ordered Lace Sensor Silver single coil pickup in the UK because it is not available anywhere in Europe

Very satisfied with the servers fast shipping to the Netherlands friendly contact about my question

Reliable webshop Alegree

Ik heb Lace Sensor Silver single coil pickup besteld in UK om dat in Europa nergens te krijgen is

Er erg tevreden over de servers snelle verzending naar Nederland vriendelijke contact gehad over mijn vraag

Betrouwbaar webshop Alegree

6 de fevereiro de 2025
Classificada 4 em 5 estrelas

Little tip from abroad

Everything is going on the terms by now, the guitar arrives tomorrow. Really nice price, but bit tricky... maybe the web could include, like E-Bay, some automatic calculator for taxes for each country, so the customer more less knows the real ammount he/she's gonna pay, i mean after Customs. this morning, i've had to pay in taxes around the 30% of inicial ammount i did pay some weeks ago for the article and the shipping. this is gonna happen anyway on importations/exportations, but would be nice that the prices were more oriented to a worldwide target of costumers who just want it easy and at the frontdoor, with no paperwork.

30 de janeiro de 2025

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