A LITTLE FIND Opiniões 

95
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Good service. Yet to see results from products bought. Micro ingredients pumpkin seed oil and palmetto and separately powder supplements for peri and menopause by ebor

Classificada 1 em 5 estrelas

My package was not delivered to my address, with a Royal Mail proof of delivery picture showing a door that is not even on my road. RM mix up surely but despite contacting The Find twice haven’t hear... Ver mais

Classificada 4 em 5 estrelas

Good service, item received very fast and was exactly as on description. I took one start off as communication about order is very poor. There is no information about progress on your order. I’ve just... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Such a wonderful company! Don't let the limited number of reviews put you off! I was looking to find my Emma Hardie fash wash at a discounted price & stumbled across this site. It offered the most con... Ver mais

Informações sobre a empresa

  1. Loja de cosmética
  2. Grossista de produtos de beleza
  3. Loja de produtos de higiene
  4. Loja de vitaminas e suplementos

Escrito pela empresa

A LITTLE FIND is the home of conscious living, we take pride in being an online-only department store selling a mix of sustainable products across Beauty, Home, Lifestyle, Wellness, Kids & Tech. We are a UK based independent founder led business, who carefully source innovative, sustainable products from unique brands that work to enhance our customers' everyday life.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

95 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Não respondeu a opiniões negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(95)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

All round great experience

Quick delivery, excellent range of products, great customer service. I would definitely recommend A Little Find for an individual, thoughtfully curated gift.

7 de dezembro de 2023
Classificada 1 em 5 estrelas

Dishonest & poor communicators

Awful ongoing battle with this company for a refund, luckily, I paid through Klarna so they are currently investigating. Back in November, I purchased two separate products and two of each product. Due to a bad skin reaction, I returned one of each product,unused & unopened. They were returned on the 27th of November 2023, via tracked & return at the post office. I had then, a few days later, contacted Sophie at "customer service" at alittlefind. Sophie said that they had no acknowledgement of return, so I sent them proof (post office receipt.) This is where all communication stopped with Sophie, alarm bells!! I raised a dispute with Klarna & still tried to contact Sophie, but I had a Postmaster on the email, did Sophie block my email address?? On the 8th of January, I received notification from Klarna that surprise surprise, alittefind have REFUSED refund, due to me allegedly not meeting the agreement of the returns. Klarna said that alittlefind have claimed that I returned the products open!! This is NOT true!! I am now awaiting further investigation. Luckily, other reviews on TrustPilot say the same thing, customers have received no communication & refusal of refunds claiming that they too have returned products opened. I have never had any issue like this before with companies, I am honest & have always paid for goods received, as long as they are suitable. I have always tried to support independent businesses but alittlefind have destroyed my trust & faith in the future. Shameful!! I have since come accross a similar named business on Trust Pilot: alittlefind.co.uk, with reviews of customers having trouble with communication & getting refunds!! Just in case Sophie replies to this to say they've made numerous attempts to contact me, as she has replied similar to others, no Sophie, I don't have any responses from yourselves in my junk/spam folder.

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Herb hydro kits

Ordered some of the herb hydro kits on the bank holiday on 1st Jan. Arrived today, 3rd Jan!
Confirmation email received and then logistic emails when order dispatched. Well packed with care and lovely items. My first order but will definately use again and recommend

Thanks ❤️

3 de janeiro de 2024
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hello Rachael. Thank you for the great review, it means a lot to us. I hope you enjoy the herbs. Kind regards, Sophie Customer Service A LITTLE FIND

Classificada 4 em 5 estrelas

Good service, poor information process.

Good service, item received very fast and was exactly as on description. I took one start off as communication about order is very poor. There is no information about progress on your order. I’ve just received oder number while processing the payment ( I took photo of it, no email with confirmation ) and then received parcel 4 days later. Would be great if they could get an email with info re despatch.

26 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hello. Thank you for shopping with us and your feedback. A confirmation email of each order containing the tracking is being sent out once the order is being dispatched. However, this can occasionally end up in junk mail. Kind regards, Sophie A LITTLE FIND

Classificada 5 em 5 estrelas

Nice product

Nice product, good service, keen price and excellent drlivery

11 de dezembro de 2023
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

We really appreciate your feedback and support!

Classificada 5 em 5 estrelas

Everything was good except the shipping…

Everything was good except the shipping that took a bit too long.

15 de dezembro de 2023
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

We really appreciate your feedback and support! We aplogise for the delay in our shipping during the peak period, we've taken it as a key learning for next year as we grow. Best, the ALF team.

Classificada 3 em 5 estrelas

Bought a yoto player and cards at an…

Bought a yoto player and cards at an excellent Black Friday price. I was happy with how it was packaged and speed of delivery. But I’ve had to downgrade to a 3 star review because of the lack of communication - I’ve earned some loyalty points and been in touch to try to get them added but I can’t get any answer to my messages. It’s been coming up to a month now since my first referral and still waiting for the points, and no response to communication at all. Such a shame because I like the company ethos and they did such a great Black Friday deal. It does put me off shopping with them again, a real shame.

Edit to add - email to company as requested in their reply 20/12/23

Edit 4/1/24 to add - emailed company as requested on 20th Dec but still no reply and still no action.

14 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hi There, we're really sorry about your experience, please do email us again and we will resolve this for you immediately. Kind Regards, the ALF Customer Service team.

Classificada 5 em 5 estrelas

I was a bit concerned

I was a bit concerned, having read a few negative reviews, however the item I was looking for was difficult to get, so I decided to take a risk and placed the order. I shouldn’t have worried. No problems at all. Confirmation of order received. Quick delivery. I’d happily buy from again.

7 de dezembro de 2023
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

We really appreciate you for supporting our small business! Best, ALF Customer Services team.

Classificada 5 em 5 estrelas

Perfect experience

Perfect experience! Great customer service!

6 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hello Daniela. Thank you for your kind review. Kind regards, Sophie Customer Service

Classificada 5 em 5 estrelas

A Little Find Indeed...

I have made several purchases via 'A Little Find' and never experienced any issues. Competitive pricing, smooth dispatch, and efficient delivery.

21 de novembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hello Amy. Thank you for your kind review. Sophie, Customer Service

Classificada 1 em 5 estrelas

I ordered a Theragun at the end of last…

I ordered a Theragun at the end of last month and it was faulty. When I tried to contact A Little Find to return it (on all email addresses given) I got no response. No phone number to call. Concerned I won't be able to return it in the 28 day time frame due to lack of response.

9 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Thieves

Thieves! Sent an unopened return a couple of days after purchase , has two weeks of chasing to get a reply about when I will be receiving refund, now they are saying it was opened?? It was not opened as we knew what was in it and knew we didn’t want to go ahead as in needed purchase!! No reply from customer services so they have my parcel AND our money?? Scam site

8 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hello Melanie. Can I kindly ask you to have a look in your junk mail folder as I have sent several emails. My last one from this afternoon confirming the refund. Please do not hesitate to contact me should you have any questions. Kind regards, Sophie Customer Service

Classificada 5 em 5 estrelas

Amazing online company

Everything about my experience with a Little find was great. Easy to browse and find what I was looking for, item delivered in perfect conditions and within expected time!
Would definitely recommend this site to buy amazing products! Thank you

7 de dezembro de 2023
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

We really appreciate your feedback and would like to thank you for supporting our small business. Best, Sophie @ ALF Customer Services

Classificada 5 em 5 estrelas

Good service

5 de dezembro de 2023
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

We really appreciate your feedback and would like to thank you for supporting our small business. Best, Sophie @ ALF Customer Services

Classificada 1 em 5 estrelas

0 star rating

0 star rating. Placed order received confirmation. I chased 14 days after as had not heard anything re the purchase only as to be told my order was cancelled, followed by a part refund. When challenged received no reply from them

6 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hi There, We're really sorry about your recent experience with our website, we have been overwhelmed with demand due to cyber week, we did not expect such an amazing volume of customer's to come to our website, we have been working round the clock to try and rectify any issues. We apologise for any inconvenience caused. Kind Regards, Sophie @ ALF Customer Services

Classificada 1 em 5 estrelas

Another disappointed buyer here-…

Another disappointed buyer here- ordered 2 yoto players on 18th November- still not arrived. Only have an email to contact which has a slow turnaround, no phone number. I have been told they will be despatched that day and then they are not. Just being strung along- had to open a case with PayPal to try and get money back

3 de dezembro de 2023
Opinião espontânea
logótipo da A LITTLE FIND

Resposta da A LITTLE FIND

Hi There, We're really sorry about your recent experience with our website, we have been overwhelmed with demand due to cyber week, we did not expect such an amazing volume of customer's to come to our website, we have been working around the clock to try and rectify any issues. We apologise for any inconvenience caused. Kind Regards, Sophie @ ALF Customer Services

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