Allround365 Opiniões 

Right, where do I even begin?

We booked a handyman for a very simple job, who should have turned up between 2-3pm. We even said there was no rush to give him a bit of lee way, but that no rush turned out to be 3h. As many people have described in the previous comments, we had to pay £130 upfront.
We spoke twice to the customer service who first told us he would be here at 5. No one showed up so we called again at 6 only to be spoken to like absolute idiots by a man called Ricky. He did say: but Sir, you told us there wasn't a rush!
Didn't want to give any kind of refund, contradicted himself regarding a previous conversation to the point we were questioning our sanity as we both heard the same thing earlier. We asked if he could send the audio of that previous conversation - will he send it, will he not?
The handyman eventually showed up at 6.20pm while I was actually reading the comments on this website. I wish we had done it before booking with them.
Please, avoid avoid avoid at all costs. They are a scam, and they should be reported.

P. S: after reading some of the reviews, my husband is staying near the handyman to make sure everything goes right.
Also wanted to mention we hired them under the name HandyMan Plumstead, so look out for alias!

We paid over £500 and they did some unnecessary pipe work for a blocked sink which did not work.
Failed to return. Also they turned up several hours late.
We then paid £150 to a different plumber who put rods down and cleared the blockage
Would not recommend or use again. Avoid avoid avoid.

Honestly the worst experience I've ever had with tradespeople. Mariusz came very late and identified the problem with my windows not opening. I then called back for a second appointment and each time there was some reason why he couldn't come. Ricky Honour and Jo continuously told me they would call me back- never did- and this dragged on for 6 weeks, 25 phone calls to them. After hiring Aspect to come in for a second assessment, I find out Mariusz either lied or did not realise that the top section of the windows needed to be replaced. They wasted precious time, poorly communicated, and gave bad advice. I would never, ever use them again.

Boiler for vulnerable aged adult broke down. Called in the company. They demanded payment of £150 before agreeing visit, which I paid.
Engineer said over 25 years old, listed a number of faults and said parts no longer unavailable and so we needed new boiler. I was subsequently give a quote for new boiler (plus one replacement radiator) of £6510! After he left boiler suddenly worked again, albeit for a short while!
I contacted another firm. They came in, found fault of pressure vessel full of water and fault with the pump, which they replaced and now fully working - was charged £250!

Can't I give no stars?
Pressure was constantly dropping quickly on my boiler, so there must have been a leak somewhere. One of them came round and checked the boiler and just said I needed a new boiler as I have a very old model.
Long story short, replaced a busted elbow joint below the floor boards directly under the boiler and is now working fine.
Cowboys!

Asked to pay £150 fee before sending the heating engineer around to our offices. Engineer had no clue what he was doing and the heating wasn't fixed. Absolute shambles of a business and would 100% not recommend this company. After reading the previous reviews from other customers, this is very common.

I asked them to fix a Dimplex Wall Panel heater. Workman turns up late and says he can't fix these types of heaters, despite the fact I told the office the make and model of the product. They took over £130 off me and sent someone who doesn't know anything about fixing Dimplex heaters. He says he only replaces them! Rip off merchants...

Sometimes things don't always go smoothly. The first plumber wasn't great, but it was resolved by Ricky and Rachel who sent me a plumber called Zibi to carry out the work. He replaced my kitchen taps. He was good humoured, polite and respectful. I suspect that this company uses a lot of different contractors and it does rather depend on who turns up at your front door. I was very satisfied with the work carried out.

I hired Allround 365 Ltd to install new shower units. The task was straightforward, as it involved a direct replacement, so there was little room for error. The plumber completed the job effectively, though the administrative side was somewhat disorganized.

After the plumber finished the job, I received a call from Ricky Honour requesting a bank transfer before the plumber departed from my property. I found this approach somewhat forceful, particularly since they had not sent me an invoice via email, especially considering that section 9 of their Terms of Service indicates that an invoice will be issued upon completion of work, with payment due upon receipt.

I made the payment in good faith, expecting that a receipt would follow. However, that did not happen. I reached out via email to request a receipt, but my email went unanswered. I then called and was assured that a receipt would be emailed to me, but it never arrived.

Two days later, I sent another email requesting the receipt, and once again, my request was ignored. I looked up the company on the official Company’s website and discovered a proposal for them to be struck off. This revelation began to clarify things for me. I now question whether they are even VAT registered, given that they are charging VAT for their services.

Don't use this company. They charge money but do not actually perform any work. They charged me £138 upfront for a kitchen plumbing job. The plumber showed up for 2 minutes and left, saying he couldn't do the job. Then I requested a refund via email, but never got a reply.

They also don't respect customers' time. The plumber didn't show up at all for the first appointment, then I had to email and call them a couple of times to reschedule.

Won't use this company's service again

Worst handyman company I’ve ever dealt with. They charged me £130 upfront just to spend 2 minutes looking at my door knob, promised it’d be fixed in a few days, then went silent for 4 days. When I called, they admitted they hadn’t even ordered the part and tried to charge me even more pushing the total toward £250 for one door knob! I asked for a refund since I needed it done before traveling, but they refused and said the £130 was just for the pointless visit & 2minute look at the knob. Since all they care about is MONEY MONEY MONEY over customer satisfaction they can keep the £130. Total scam, avoid them if you value your time & hard earned money. Also, a very rude customer care that doesn’t seem to understand the value of money & time to its new customers.

Avoid avoid avoid. I needed a new gasket seal for a leaking window in my conservatory. Booked someone through this awful company...had to pay £138 in advance.. as it is a rental property I asked for them to update me if the man running late..which they never did and i ended up waiting over an hour and a half..and paying for parking. Guy who came seemed to know what to do ..looked at job - 20 mins...and said what he would get parts the following day but despite chasing allround365 i didn't get quote for 9 days. i accepted quote and booked job.. then they said a few days later parts now cost nearly double and labour nearly double... and they refused to offer guarantee...well actually didn't bother to even answer my email. Basically the guy running it has various people on his books who probably have better things than to work for him. would never ever use again. They should have refunded me my wasted £138. Avoid

Scam. They charged £138 to turn up, they stayed for 10mins and then could never get anything from them re what needed to be done, when they could do it, nothing. Total waste of scam, fraudsters.

DO NOT USE! Absolutely dreadful service. I called up due to water leaking under my sink - and got an appointment between 12-1pm on the day. So far, so good. Had to pre-pay for one hour of work, which was £144!
1:30 and still no one - called to be told someone would come between 3 and 4. 5pm called, and told he was delayed but would be with me soon. Had to switch off my water as there's a waterfall under my sink...
Then at 6 get a call saying he's now not coming. No offer of anyone else - said they may be able to sort someone the next day (but I had already taken a whole day to stay at home to wait and can't tomorrow....) And now they are not emailing me so I can get my money back and find a more trustworthy supplier - absolutely shocking! AVOID

I had used them before for a blocked toilet and they completed the job well but had to use them again and the guy came for about 5 minutes, tried the plunger and it didn’t work and then left saying we would get a refund- I have repeatedly asked the office for this and get no response. Waste of money much better going to a proper plumber of specialist. DO NOT USE

The works were not completed i.e. wall was not painted
The contractor initially said he'd like to cancel the appointment because a) he did not have any tools to paint although the job was clearly described and I mentioned that I have my own brush and tools that he can use. He came in to view what need to be done and he then went back to his car to fetch his things during which I received a call from the office letting me know that he claims that the tv (which need to be taken off the wall) is too big for him to remove. Again I negotiated this stating that when it was installed it was only me (small petite lady in size and a contractor) doing it together. He finally agreed to proceed.
I was told someone will come on the same day to complete the paint which was the main work. The paint was to one wall about 20m2 (Ive painted it myself in less than 15minutes before! Nobody came and no communication was made further
My move out date from the flat I was living in, came and went and I have been following up for a refund, with no response from them. Definitely a big scam!

I was an idiot for paying up front for a repair to my Siemens washing machine. They didn’t turn up for the appointment. They said the engineer was stuck at another appointment and would be another two hours. When this appointment time passed I called and just get a ring tone but no answer or straight to Spanish guitar music. They also go by the name Mortlake Handy Man. Don’t get caught out like me, it’s a scam.
I called Siemens direct and after explaining the fault they talked me through how to do a reset and the machine is now working. Should have called them in the first place but obviously wasn’t thinking clearly

This company is a scam!

Avoid at all costs - they had me pay for a contractor to come round and give me advice that I needed a new boiler. I was then made to pay £800+ as a deposit for the new boiler and no one ever showed up. It has been over a year of trying to get a refund for this - each time the people on the phone are extremely helpful and "can't believe" I haven't been refunded. Still waiting on refund. Have sent letter, etc. and no refund over a year later.

Please avoid for your own sake! Ricky Honour and Marcin Mazurek are scam artists. They also operate under different company names include ProImprove.

Used these guys before with reasonable results. The latest time was for a simple electrician task, which turned into a 2 hour drama. I had a working light when they started, and a non working light when they'd finished.

Will have to get an electrician in from Check a Trade to resolve the issue. Save money and go there straight away.

This is a terrible company. Do not touch with a barge pole.
They charged us a lot of money to do work which didn’t fix the problem, when we then reported that the problem was still not resolved they became uncommunicative, changed the terms of their one year warranty, and told us the only solution was to buy a new machine.
They are listed with two different websites, presumably to mask bad reviews. Also have a website with a different name: Wandsworth Plumbers