We had a contractor fit Alpha composite fencing from the Aspen range, in the Antracite colour. We are very pleased with the finished result. It has only been completed today, but seems a very sturdy p... Ver mais
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Leia as opiniões dos outros
Delivery was on time and was kept informed about the requirements. All went to plan. Was impressed with quality of the fencing and the sample pack was a good guideline as what to expect. Loads of in... Ver mais
Easy to order, great communication, Excellent delivery driver very helpful and checked for any damage as he unloaded. Easy to install product and simple instructions Will use this supplier again... Ver mais
Peter, the delivery driver, arrived at 0830 at our home in Southern Scotland after having driven from Essex. He messaged to say he would be arriving in half an hour and he did. The load neatly fille... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- também em
- Fornecedor de madeira
- Jardim
- Loja de bricolage, casa e jardim
Escrito pela empresa
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Informações de contacto
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Reino Unido
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,8
Excelente
246 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Excellent Experience
Great, attentive, friendly, helpful staff
Would highly recommend Alpha Decking for the customer service and their products.
25 de agosto de 2026
Resposta da Alpha Decking
Thank you for taking the time to leave a 5* review for us. It’s always great to hear that we’ve achieved the customer service we set out to provide for all our customers, Please send in a picture of your finished project, if you haven't already done so, we love to see the end product.
Good value product
Good value product. Excellent delivery service. Very good customer service when helping with a query.
11 de agosto de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for taking the time to leave us a 5* review. At Alpha Decking we pride ourselves on delivering a service to our customers that makes from ordering to delivery as smooth as possible.
Excellent product
Excellent product, excellent service , legendary delivery driver .
9 de junho de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for taking the time to leave us a 5* review. Alpha Decking prides itself on delivery an excellent product and service, it is great to see we have again achieved this.
Good experience
Web site is good and easy to navigate. Free samples are excellent. The ordering and payments processes are straightforward. Delivery was on the day I was advised by email and the driver unloaded them to my back garden which was very helpful. Unfortunately one of the composite posts had been damaged (it was thought to be by a fork lift at the warehouse) and not noticed by either the driver or myself at the time of delivery. However, I did notice it later in the day and it was replaced the next week.
The fence was easy to construct (once I'd leveled the ground, which was the big and time consuming part of the project!) and the finished fence looks great.
A good experience with a well run operation from the user's point of view.
20 de abril de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for taking the time to leave us a 5* review. We are pleased to hear that you found the process from start to finish of your order, and then obtaining your replacement part straightforward. Alpha Decking prides itself on excellent customer care and it is always nice to get the feedback. It's would be great to see your finished project and ask if you don't mind to send us some photo's.
I recently replaced my old 6ft timber…
I recently replaced my old 6ft timber fence panels with the Maple range composite panels to fit into my existing concrete posts and gravel boards. The difference is huge — the panels look great, feel solid, and have completely transformed the garden.
They are definitely more expensive than timber, but based on the quality and finish, I think they’re worth the investment. Delivery was prompt and the driver was friendly and helpful, which made the whole process even smoother.
I installed the panels myself and found the process straightforward. You do need to trim the panels to size, but it’s easy enough if you have the right tools. Could have made it clear panels and trims need cutting. Overall, very happy with the product and the final result.
3 de maio de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for taking the time to leave us a review, I am glad you are happy with our Composite Fencing, our new Maple range does look stunning. Alpha Decking prides itself on delivering first class service both with our product and also our customer service, and it looks like we have achieved both again on this occasion.
II am sorry you felt you needed you give us 4* rating, I can only think that it was do do with the cutting the slats, I'm sorry that you may feel you weren't fully aware of this. We do try to make it as clear as possible in our installation guide on all the product pages of our website and prompt people to double check this before ordering. We are always looking at ways to improve how we display this information, so we'll definitely pass this back to the technical team to see if there's any way we can make this more obvious.
From start to finish this has been one…
From start to finish this has been one of the best interactions with a company I have had for years. Chelsea in particular stands out...polite, caring, professional and efficient. It is so rare that an end to end process goes so well these days...one small hicup rectified simply and easily by Chelsea...excellent communication all the way though. And the product is great too! Cannot recommend highly enough...keep up the good work!
15 de abril de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for our 5* review and glowing feedback. We have a very dedicated team at Alpha Decking and our aim is to make the customers journey from ordering to delivery as efficient and caring as could possibly be done. It is lovely to hear we have again achieve this. I will ensure Chelsea see's your review. Please remember, if you haven't already, to send us a picture of your finished project. It is always lovely for us to see the finish piece.
Great Decking, Great Customer Service!
Absolutely fantastic company from start to finish, the deck I wanted wasn’t available so they gave me a discount on the price of the premium boards. The delivery driver was really polite and helpful, a bag of fixings and a board were short from the order but this was delivered literally within hours. Would highly recommend Alpha decking ⭐️⭐️⭐️⭐️⭐️
27 de março de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for our 5*'s Alpha Decking prides itself on delivering the best customer service from start to finish, and it is always lovely to hear we have done just that. Please remember to send us a photo of your finished Decking it is always nice to see finished projects.
This company and staff are outstanding…
This company and staff are outstanding they do what they say they will do. Had a slight hiccup with my fence, which turned out to be the way I fitted the panels and not allowing for expansion. A team came out to inspect, great couple of guys and very polite in view of my ignorance and explained the concern. Called Chelsea, who has been outstanding throughout and ordered a few replacement panels. Unbelievably Dan the boss even agreed to deliver FOC. I can’t honestly recommend these guys highly enough, great customer service and thanks again.
26 de março de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for your 5-star review! We’re delighted to hear that we’ve met all the expectations we set for ourselves as a company. If you haven’t already, please send us a photo of your finished fencing.
Composite fencing.
Bought composite fencing from the Maple Range. Great product at bargain price and outstanding delivery. Would definitely buy again.
6 de abril de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for our 5* review. We are really pleased to hear we achieved all we as a company pride ourselves on. Please remember to send us a photo of your finished fencing if you haven't already done so.
quality product
quality product, would recommend to anyone. Looks great. customer service was first class also
27 de janeiro de 2026
Resposta da Alpha Decking
Thank you for our 5* review At Alpha Decking we pride ourselves on not only selling high quality products, but also on the personal customer service our customers receive from all areas. It is great to read that we achieved all these. We would love you to send in a picture of your finished project to info@alphadecking.co.uk
Appalling Customer Service
Fence in place for 12 months. One side completely demolished during a windy night ( not a storm). Posts snapped. Decent product. Despite guarantee the company don't want to know. Very poor customer service
8 de janeiro de 2026
Opinião espontânea
Resposta da Alpha Decking
Hi,
We have already responded to this matter in detail within your previous review and have taken the time to assess and explain our position fully.
For clarity, the installation was supplied in 2022 and has been in place significantly longer than stated. The damage reported relates to a localised section only, not the full installation.
Our assessment remains unchanged. The damage shown is not consistent with a defect in materials or workmanship, and therefore does not constitute a product failure under the warranty terms.
We also offered further assistance and support, which we have not received a response to.
Whilst everyone is entitled to share their experience, posting multiple reviews regarding the same issue and including inaccurate information is not a fair reflection and is against the platform’s review guidelines. As a result, we will be reporting this duplicate review.
Great Service
The man who delivered my fencing was very helpful and the fencing looks great no problems at all would recommend alpha decking 5 stars
31 de março de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for our 5* review. Alpha Decking prides itself on delivering both high quality products and exceptional service. It is lovely to hear that we once again achieved this. Please remember to send us some pictures of your finished project.
First Class Service
first class service from start to finish. Never used Alpha Decking before but will be using again in the future. Such good service from Chelsea who dealt with us from the start to finish. good communication regarding deliveries and helpful delivery driver
10 de fevereiro de 2026
Opinião espontânea
Resposta da Alpha Decking
Thank you for your 5* review. Alpha Decking prides itself and both the personal touch when ordering to the delivery drivers drop off, it is lovely to see once again we have achieved this. We look forward to having your custom once again.
Shocking customer service
Shocking customer service. Spent over £8k on fencing. 4post snapped during windy night and 5 panels shattered. Company don’t want to know. They say it’s not a product failure. Very disappointed
1 de dezembro de 2025
Opinião espontânea
Resposta da Alpha Decking
Hi Julie,
Thank you for taking the time to leave a review. We are sorry to hear how disappointing this situation has been. We are also disappointed and saddened to read the comments regarding us not wanting to know, as this is something we would never do. We did take the matter seriously, replied promptly, reviewed the information provided in full, and offered further assistance with replacement materials and advice on strengthening the affected section of the installation going forward. Unfortunately, we did not receive any further response on that point.
For clarity, this was not a matter that was dismissed or brushed off. The photographs and information provided were carefully reviewed against the warranty terms that applied at the time of purchase.
Our product warranty covers defects in materials or workmanship. It does not extend to damage caused by external forces such as severe weather, wind loading, impact, ground movement, or other environmental factors outside of the manufacturer’s control. As with all fencing products, damage caused by exceptional weather or external impact cannot be covered under a materials warranty.
For context in relation to this review, the installation was originally supplied in 2022 and forms part of a much larger fencing run. The damage reported relates to a localised section only, and based on the evidence available, we were unable to identify any defect in the materials or workmanship or any indication of a product failure across the installation.
The nature of the breakage shown appeared more consistent with an external force or impact affecting that specific area.
We supply tens of thousands of composite posts and fencing components each year, and product failure of this nature is extremely uncommon. For that reason, we have to assess all claims consistently and on the basis of evidence, in line with the warranty terms.
We remain happy to liaise directly with the installing contractor should any further information be needed, and we of course here to help where we can.
Thank you,
Alpha Decking
Fantastic product
Fantastic product, and super-helpful delivery drivers. Having looked at various potential options for composite fencing, the Alpha Decking product seemed to deliver on all elements, fitting into existing concrete fence posts and being simple to install. Ordered two bays for one area, and then went back for a further five bays to add an enhanced finish to another area.
27 de janeiro de 2026
Resposta da Alpha Decking
Thank you for your 5* feedback. As a team we take great pride in both our product and service. I am pleased to hear that you experienced this giving you an all round great service from Alpha Decking.
The communication was outstanding
The communication was outstanding; the driver called to let me know he'd arrive at my home within half an hour. He organized everything neatly in the garage and took the time to explain each item and the optimal assembly and installation process. From the sales discussions to the final delivery, my experience with this company was fantastic. I highly recommend them for their excellent service and professionalism. Thank you!
30 de dezembro de 2025
Opinião espontânea
Resposta da Alpha Decking
Thank you for your 5* feedback. We are glad to hear that you have experienced all round great service from the team and the products.
Great product, amazing customer service
Great product, amazing customer service highly recommend alpha decking
14 de dezembro de 2025
Resposta da Alpha Decking
Thank you for your 5* review, Nigel. We’re glad to hear that you’re happy with everything.
A Perfect shopping experience
A Perfect shopping experience from sales to the final delivery, each team member from administration to transportation are proffesional to the highest level. An excelent product, clear instructions to undertake the work yourself, a 15 year warranty (subject to T&Cs) is the icing on the cake. My personal experience with this company and the satifaction I have had, I definately recomend Alpha Composite Fencing.
4 de novembro de 2025
Resposta da Alpha Decking
Thank you, Tony, for your 5* review and your kind words! We are so glad to hear that you have had a positive experience with both our team and the product themselves.
Resposta da Alpha Decking
Thank you for your 5* review. :-)
A great team made it very easy from…
A great team made it very easy from order to delivery will be using again.Thanks.
15 de novembro de 2025
Opinião espontânea
Resposta da Alpha Decking
Thank you for sharing your experience with the team. Glad the entire process went smoothly.
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