Ordered 10 days ago and still awaiting delivery to store for collection. Have used before so know this is unusual. But unfortunately was ordered as a birthday gift.
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Leia as opiniões dos outros
Amathus went out of their way to arrange a driver to get the bottle from a store to warehouse at short notice so that I could receive it the next day in time for a birthday present. Very impressed wit... Ver mais
Arrived sooner than expected. Very good protective packaging. Slightly cheaper than my current supplier (who was out of stock) Only quibble, I had to put my card number on line, rather than use Paypal... Ver mais
A empresa respondeu
The website was easy to navigate and I was quickly able to find the specific single malt I was looking to purchase as a gift. The whisky arrived on time and in good condition, thanks to the protecti... Ver mais
A empresa respondeu
Informações sobre a empresa
- Grossista e importador de vinhos
- Loja de bebidas alcoólicas
- Atacadista de bebidas alcoólicas
- Distribuidor de bebidas
- Loja de licores
- Loja de vinhos
Sobre Amathus Drinks PLC
Escrito pela empresa
Founded in 1978, Amathus is a leading wine and spirit merchant in the UK, for discerning bars, restaurants, and at-home drinks lovers, distinguished by its diverse array of wines and spirits meticulously sourced from around the globe. With over 1000 wines and 2000 spirits in its expansive portfolio, the family-owned specialist drinks importer, distributor, and retailer is dedicated to carefully curating an extensive diverse, and high-quality selection, ensuring there is something for every palate.
Amathus is a treasure trove for wine enthusiasts, where curiosity and discovery are not just encouraged but celebrated. The company proudly stocks unique wines, spanning both old and new world varieties, hidden gems, and unexpected regions, as well as increased focus on organic and sustainably-sourced wines. To educate and enthuse wine-lovers and curious consumers alike and champion the best specialist wine producers, Amathus offers an ever-increasing choice of tastings, masterclasses, and events across nine stores, with select wines celebrated and explored.
With a commitment to championing the best specialist wines from around the world, Amathus is driven by a passion for knowledge, with two Masters of Wine at the forefront of the business. This dedication to delivering excellence ensures that their extensive portfolio meets the highest standards across provenance, distinction, and most importantly, exceptional quality. As Amathus continues to expand its portfolio, the team is passionate about staying ahead of wine trends and offering a diverse collection of first-class drinks to discover.
Wine
Whisky
Spirits
Amathus Drinks PLC
Escrito pela empresa
- Drinks to the world
- At Amathus Drinks, we guarantee our total commitment to excellent service and above all recognises the customer’s needs as paramount. Through our professionally qualified and trained team we provide a top quality customer service from product advice through to after sales service. Our Vision ‘To become the most dynamic, specialist national on-trade drinks supplier and retailer with the best in class product range, prices and services - the ‘Go-To Drinks Expert’ with a real added value to the business.
The best in class product, range and service
Our unparalleled commitment and passion to discover and unveil authentic brands and to source and introduce indigenous beverages from around the world.
We guarantee competitive pricing and cost effective, efficient service through professionalism, attention to detail, consultation, advice and after sales service.
Informações de contacto
309 Elveden Rd, Park Royal, NW10 7ST, London , Reino Unido
- 0208 951 9840
- online@amathusdrinks.com
- amathusdrinks.com
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 52% das suas opiniões negativas
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Good grappa selection but expensive
11 de abril de 2026
Resposta da Amathus Drinks PLC
Thanks Mark glad you found the grappa selection good and appreciate the feedback on pricing
Great service
Great service, delivered very well packed at a good price, will use again
10 de março de 2026
Resposta da Amathus Drinks PLC
Thanks Keith glad you’re happy with the service packaging and pricing and we appreciate your continued support
Really helpful at both South Ken and…
Really helpful at both South Ken and Oxford Stores. South Ken gave me brilliant advice. Asked for delivery at Oxford Store and they exceeded expectations by receiving my order within two days. On collection, he gave me great advise on my cocktail idea and also showed me around the store . A great find , which I will use again for sure
8 de abril de 2026
Resposta da Amathus Drinks PLC
Thanks Sarah glad both South Ken and Oxford stores delivered strong service advice and quick turnaround and we appreciate your support
Speedy delivery
7 de abril de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Mabel.
We’re pleased to hear you received a speedy delivery. Ensuring fast and reliable service is a key priority, and it’s good to see that reflected in your experience.
We appreciate your support and look forward to serving you again.
Not recommended : Unreliable : Unprofessional!
Not recommended : In good faith and enthusiasm, ordered online, a couple of boxes of Lanson Vibrant Rosé Creation Gift Box and Bollinger Special Cuvée Brut Gift Box (007 Edition) but no despatch information or timely response to previous e-mail enquiries materialised.
In absence the items eventually arrived via our concierge but the contents box had been accessed and left open, with witness, their courier had removed the contents to photograph, with unusual claim for proof of delivery? Perceived grubby hands had left marks on the intricate designed gift boxes that had also negated a wipe with noticeable dust. This should have been done prior to despatch from their warehouse, not in view of third parties in breach of confidential content. One Lanson box appeared tampered with, a soiled protruding lid not as neatly aligned as the other box.
Was looking forward to this purchase and giving Amathus our custom, instead of our usual supplier, as first impressions reflected promise but their now perceived pretentious shop front facade, is not all it seems. With further inconvenience to arrange return by phone, the rejected order was collected by their courier for an uninformed refund.
On this occasion Amathus are perceived “box shifters” with contempt for their suppliers and clients; poor packaging allowed gift boxes to slide about on their sides and undermine the aesthetics. It is unfortunate that champagne houses go to such creative lengths to market their gift products only to have the supplier undermine them and thwart clients opportunity and enjoyment of purchase. To add, whilst most staff are welcoming and enthusiastic at the local Hampstead branch, a smile would not go amiss with some.
Amathus final clueless response, “We apologise again for any inconvenience this may have caused”, is supposed to compensate for perceived breach of contract, expectations, wasted time and negated family Easter gifts. A supplier that claims sincere apologies for the above concerns but gaslights with request of contact details they already hold before immediate action could be taken.
“Get real”, be more respectful of those that take the time, trouble and interest to order from you and note that gift boxes are an integral part of the product, at additional cost, and should be handled with care.
“Never say never again”? Under review!
3 de abril de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Pippa.
We’re pleased to hear your order arrived in good time and was well packaged. It’s great to know the delivery experience met expectations.
We appreciate your support and look forward to serving you again.
Excellent Service
Simple process, timely updatess, and successful delivery! Excellent!
Thank you!
4 de abril de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Jesse.
We’re pleased to hear the process was simple, updates were timely, and the delivery was successful. Delivering a smooth, end-to-end experience is exactly what we aim for.
We appreciate your support and look forward to your next order.
Resposta da Amathus Drinks PLC
Thank you for your feedback, Terry.
We’re pleased to hear your order arrived quickly and was well packaged, and that you found the pricing competitive. Delivering value, speed, and reliability is exactly what we aim for.
We appreciate your recommendation and look forward to serving you again.
WRONG IMAGES USED ON THE WEBSITE
Purchased the McAllan 15 year old double cask whisky as the website showed the older blue box and classic bottle design (which was more expensive than other suppliers but wanted THAT bottle for my collection). What arrived though is the new red box and new design bottle so not what is advertised on their website despite the new design being out for nearly a year! Amathus Drinks PLC need to do a LOT better as my trust in their website is absolutely zero!
25 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Benkjer.
We’re pleased to hear you were impressed with the speed of our service. Delivering fast and reliable fulfilment is a key priority, and it’s great to see that reflected in your experience.
We appreciate your recommendation and look forward to your next order.
Resposta da Amathus Drinks PLC
Thank you for your feedback, Teresa.
We’re pleased to hear your order arrived on time. We hope you enjoy it, and we appreciate you taking the time to share your experience.
We look forward to serving you again.
Easy to navigate website and order
Easy to navigate website and order . Swift delivery
27 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Cindy.
We’re pleased to hear you found the website easy to navigate and the ordering process straightforward. It’s also great to know the delivery was swift and met expectations.
We appreciate your support and look forward to serving you again.
Becherovka came in 5 days and was…
Becherovka came in 5 days and was extremely well packaged
26 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Colin.
We’re pleased to hear your Becherovka arrived within 5 days and was extremely well packaged. Ensuring safe and timely delivery is a key priority, and it’s good to see that delivered in your experience.
We appreciate your support and look forward to your next order.
Delivered quickly and as advertised.
26 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Anthony.
We’re pleased to hear your order arrived quickly and exactly as advertised. Delivering on our promises is a core priority, so it’s great to see that reflected in your experience.
We appreciate your support and look forward to serving you again.
Resposta da Amathus Drinks PLC
Thank you for your feedback, Carl.
We’re pleased to hear you found the process easy and the delivery quick. It’s great to know we made a strong impression.
We appreciate your support and look forward to your next order.
Great product and best value for money
Great product and best value for money, arrived on time as requested and good courtier used!
24 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Antoinette.
We’re pleased to hear you found great value in the product and that everything arrived on time as requested. It’s also encouraging to know the delivery experience met expectations with a reliable courier.
We appreciate your support and look forward to serving you again.
Good range of products
Good range of products. Easy to order, good communication. Delivered on time and packaged well
23 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, Alyson.
We’re pleased to hear you found our product range comprehensive and the ordering process straightforward. It’s great to know our communication and delivery met expectations, and that your order arrived on time and well packaged.
We appreciate your support and look forward to your next order.
Great price snd super quick delivery
Great price snd super quick delivery. The packaging was exceptional. Courier was Royal Mail Parcel Force, who takes good care of the items, not to mention those other couriers companies who are apaling.
22 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your feedback, John.
We’re pleased to hear you found great value with us and that your order arrived quickly and in exceptional condition. We also appreciate your recognition of the care taken during delivery—ensuring products arrive safely is a key part of our service commitment.
We look forward to serving you again soon.
Excellent service prompt delivery and…
Excellent service prompt delivery and the packaging was fantastic
15 de março de 2026
Resposta da Amathus Drinks PLC
Thank you for your kind feedback, Marisa.
We’re delighted to hear that you were pleased with the prompt delivery and packaging. Delivering a seamless and high-quality experience is a top priority for us, so it’s great to know we met your expectations.
We look forward to serving you again soon.
Very efficient
Very efficient. Supplies our business with a product in a format I can't get anywhere else.
11 de março de 2026
Resposta da Amathus Drinks PLC
Hi David, glad we can provide a product format that works for your business needs. Appreciate your support. Amathus Team.
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