Amazon Seller Agency 

J'ai fait suite à plusieurs reprises à la réponse du Service de fidélisation de la clientèle Amazon Seller Agency, afin qu'ils puissent résoudre mon problème contractuellement et mettre fin à tout prélèvement d'abonnement et qu'ils puissent accélérer la fermeture de mon compte vendeur Amazon, comme ils me l'ont précisé dans leur réponse du lundi 18 mai 2026 suite à mon avis.
Car je n'ai plus accès à mon compte vendeur Amazon depuis le 26 janvier 2026 et veuillez noter qu'à ce jour, je suis à 580 échanges avec Amazon APE, son Support Vendeur Amazon et finalement, le Service de fidélisation de la clientèle Amazon Seller Agency aussi ne mettent rien en œuvre contrairement à ce que tous m'ont promis.
De plus, j'ai perdu ma carte bancaire et les canaux de support habituels me proposent de me connecter à mon compte vendeur pour enregistrer une autre carte bancaire alors que je n'y ai définitivement plus accès pour mettre une autre carte ni rétrograder mon compte et encore moins de le fermer. C'est catastrophique !
Et c'est pour cela que je n'ai de cesse de demander aux services spécialisés vendeurs Amazon de bien vouloir résilier contractuellement mon compte car je n'y ai définitivement plus accès et encore moins aux paramètres.
Pourtant dans leur message, ils me disent bien : "Comme indiqué dans notre communication du 11 mars, la fermeture du compte acheteur associé a malheureusement rompu le lien technique essentiel avec votre plateforme vendeur. Ce mécanisme étant irréversible, les procédures de dépannage standard ne sont plus efficaces, ce qui explique les demandes automatisées contradictoires que vous avez reçues. Nous souhaitons résoudre ce problème contractuellement et mettre fin à tout prélèvement d'abonnement indésirable. Pour sortir de cette impasse, nous devons procéder à un examen direct et dédié, plutôt que par les canaux d'assistance habituels".
A ce jour, je paie toujours un abonnement pour rien et tourne en boucle avec "Connectez vous à votre compte Seller et mettez à jour votre moyen de paiement".
J'en peux plus d'eux !!!
C'est de l'abus et une fraude manifeste de la part d'Amazon vendeur !

I'm a seller on the platform. Sometimes I wonder why. Their customer support can never help you with any issue they refer you to other case logs that are already closed if you ask for a support you have to get a support scheduled to talk to a support agent upon scheduling three of these no support agent has ever called me back no supervisor support that has to be scheduled and you can schedule it but they won't call you back. In October of 2025 they did a reclassification it changed 35 of my items to the wrong category I had to argue with them to get them to see that the mistake it happened once arguing with it and I sent over an Excel sheet they sent it back and told me they didn't like my spacing and made me redo it we're supposed to be on the same team selling products and making money together I spend more time and support on this platform than I do any other platform. With no resolve and they get angry at you they hang up on you if you're on a phone call if you're an email they'll close the ticket before you're done if you don't reply back within 12 hours that will close the ticket I don't eat sleep and breathe Amazon I'm sorry and running a business through your platform it's horrible. Not counting the latency when you go to list and item if you type in how much something cost you have to wait several seconds before the number will even show up. They may be the one of the biggest companies out there but their customer support is horrible their platform is slow and laggy and nothing's being updated and the updates that they are doing with the reclassification screwed everybody up this Christmas and they don't care. It sucks here but I'm already established so what am I going to do now leave no. But to everybody coming on to Amazon as a seller there is no support they're worthless I don't care if they read this they are literally worthless you're lucky if you get somebody that can actually help you and if you get someone that can actually help you I hope they actually do most of these people don't even care to be at work good luck getting someone who speaks your language and is nice to you. I am not a happy seller on their platform I have no problems on any other platform just on Amazon and there's words that are trademarked that shouldn't even be trademarked and you can't use those words by the time they get done trademark and words you won't be able to list anything. And there's glitches in their system and I've tried to help them and Report those issues and nobody cares it's terrible. I hope someone truly reads this whole review I hope the owner of Amazon reads it because your service is terrible. I found countless glitches your team won't even help address them I'm tired of trying to help you when Amazon falls apart come back to this message and remember I tried to tell you. Some other companies going to come along and they're going to wipe you off the face of the map and Amazon's going to be a past memory because of the way you treat your sellers and your lack of care and empathy for them will fall back on you eventually and it will compromise your entire company. And this massive layoff that you're going to do I can feel it in your support team. Lots of them don't even care to do their job I just was an Amazon support just a moment ago about a product I listed yesterday that when you click on it it says it's active but it takes it Amazon and there's no listing there on the phone call no one can help me I did a chat message and they told me to refer back to the phone call message and to do what it said there's nothing in that message you want to talk about some lazy Associates go call Amazon support that's all they got.

I am a seller on Amazon Seller Central and I am currently unable to access my account because I no longer have access to the registered phone number. I have already requested an update of my contact number following the indicated procedure; however, the stated timeframe of 1 to 2 business days has already expired, and so far I have not received any response or update regarding the status of the process.

I have all the account information (email address, CPF, CNPJ, and registered account details). I have already completed the two-step verification process, contacted Amazon support, and waited for the informed timeframe to receive an email with further instructions; however, up to this moment, I have not received any response or resolution.

The lack of response from support is preventing access to my account and is directly harming my operations and sales.

I urgently request manual account verification and the restoration of access, in accordance with Amazon’s own procedures.

From beginning to end, working with Alex Williams from Amazon Seller Agency was wonderful. He was very professional and true to his word in everything he said and did. He was easy to reach and always answered his phone when I called. However, when phone calls were necessary, he was the one that always called me to keep things progressing. If he personally didn't have an answer to a question that I had, he made sure that I promptly got to talk to his manager. The whole process was pretty smooth, from beginning to end and everything seemed to move through pretty quickly. I signed the contract with Amazon Seller Agency on October 9th, 2025 and on November 21st, 2025 I had a book for sale on Amazon! I would highly recommend this company to anyone wanting to publish a book