Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This company is useless. Practitioner do not join a scheduled call, cancelled it 5 minutes after it was scheduled to end, and they billed me anyway. There is no customer support except a phone number.... Ver mais

Classificada 1 em 5 estrelas

Their website says they treat UTIs via Telehealth, when seen by the Dr, for all of 5 minutes, the Doctor said she couldn't treat UTIs over Telehealth, after they charged us for the visit. They won't... Ver mais

Classificada 1 em 5 estrelas

Do NOT use this company!!! I had my mother call because she had strep throat for 3 days and was getting worse, she had EVERY sign and symptom, this “Dr” listened …..Did NOT look at the screen one time... Ver mais

Classificada 1 em 5 estrelas

Your on line patient info system is user unfriendly. I could not delete a credit card when I needed to change payment modes. Your insurance options listed do not match the plans you accept. Your couns... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Informação fornecida por diversas fontes externas

Amwell makes it easy for you to talk to providers, immediately, from home. You don't need to call ahead or wait for a provider - simply log on or call.


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We had a wonderful doctor who was very…

We had a wonderful doctor who was very thorough and kind. She made my daughter and me feel very comfortable. We will definitely use again!

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Julie, thank you for the great review! We're so happy to hear you and your daughter had a positive experience.

Classificada 5 em 5 estrelas

Quick but thorough

I was helped quickly and the doctor answered all of my questions. I felt she took the necessary time to ask me questions about my condition to make sure I didn't have something other than what I suspected.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Patty, this is exactly the kind of feedback we like hearing. Thank you very much for the great review!

Classificada 5 em 5 estrelas

My doctor was terrific

My doctor was terrific, attentive, and very helpful.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

This is what we love to hear! Thanks for the awesome review!

Classificada 5 em 5 estrelas

Very professional wry professional

Very professional, and understanding of situation being a travel tech so unable to get my medications in my home state so refilled me fo three months. Made my life so much easier thank you so much!

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

This is wonderful feedback! Thank you for the great review!

Classificada 5 em 5 estrelas

The provider was a great

The provider was a great, listened to my concerns and offered great guidance.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Amber, we love hearing this! Thanks for the review!

Classificada 3 em 5 estrelas

Need More Choices

I enjoy using the app, it makes my life a lot easier! I wish there were more choices of therapists though. None of the three that are available have experience in what I need.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Hi there, this is helpful feedback! We're currently working on building more therapy options into our services. We're happy to hear you enjoyed using the app. Tune back in soon for more options!

Classificada 5 em 5 estrelas

Quick

Quick
Great job!

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

This is awesome, thanks for sharing!

Classificada 5 em 5 estrelas

Very easy to use once I got the…

Very easy to use once I got the settings to accept my insurance. On my first login I got the message that the visit was going to cost $79 so I exited until I found a friend that explained how/where to put in the service key for our insurance plan.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Bess, this is great feedback! Thanks for the awesome review!

Classificada 5 em 5 estrelas

She was fast and efficient

She was fast and efficient! It was very nice to be able to go to the doctor without leaving my house.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Kasha, we love hearing this! Thank you for the positive review!

Classificada 5 em 5 estrelas

Excellent

Easy app (very user friendly), great doctors and service. Thanks.

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Saira, we love hearing this! Thanks for the great review!

Classificada 5 em 5 estrelas

Amwell is a gamechanger for me!

Amwell is a gamechanger for me and healthcare. I often hesitate to consult a health care professional simply because life is too short to sacrifice a half day in a waiting room for something that might go away on its own. On my latest virtual visit, I was speaking to a physician within a couple of minutes. The diagnosis was completed, prescription transmitted, and instructions delivered in only 11 minutes!

20 de outubro de 2020
logótipo da Amwell

Resposta da Amwell

Fred, thank you so much for the great review! We're happy to hear you had a positive experience with us!

Classificada 1 em 5 estrelas

I am writing as a mental health…

I am writing as a mental health therapist who attempted to utilize the platform for supplemental income. I can't even go into all of the issues I have faced in only one week of using Amwell. Frankly, it would take up much more time and space than it's worth. Basically, I have spent hours on the phone with tech and provider support with consistent issues, all for different reasons, which lends itself to an overall systemic issue. Many staff give different information and answers depending on who you ask, many don't know the answer to questions and unfortunately have given me misinformation which impacted client care, and thirdly multiple tech issues on the end of Amwell system. I have used another Telehealth platform with no issues, and was just trying a new one out. Do not recommend.

11 de outubro de 2020
Opinião espontânea
logótipo da Amwell

Resposta da Amwell

Hi Jen, I am so sorry to hear about your negative experience. We appreciate your feedback and would like to hear more about your experience. Please contact us at social.media@amwell.com with the name and email associated with the account, along with your thoughts above and anything else you'd like to add. We're sorry again for the technical disconnect and appreciate your feedback.

Classificada 1 em 5 estrelas

Terrible save your money

Terrible save your money. She knew within 5 seconds she wasn’t giving me an antibiotic. I wanted a 3 day supply of an antibiotic and it cost me $80 for her to say no. I’m a nurse and I knew I needed it. Extremely rude and does not listen to the patient. Never again. Read the reviews it’s a scam.

26 de setembro de 2020
Opinião espontânea
logótipo da Amwell

Resposta da Amwell

Hi there, we're so sorry to hear about your negative experience. We can help get you a refund. Please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. We're sorry again and look forward to hearing from you.

Classificada 2 em 5 estrelas

Not what I expected

Based on what the doctor thought it might be, I expected to receive prescription medication. Instead I was told to use over the counter medication which I had already tried. Needless to say, I needed to follow up with a doctor office visit to get the real medicine .

22 de setembro de 2020
Opinião espontânea
logótipo da Amwell

Resposta da Amwell

Hi there, we're sorry to hear about your negative experience. We appreciate your feedback and will relay it to our support team. We're sorry again and hope you take good care.

Classificada 1 em 5 estrelas

Told to log in 10mins before my 9:15am…

Told to log in 10mins before my 9:15am appointment. I did. I am still waiting at 9:38am. This is unacceptable!

21 de setembro de 2020
Opinião espontânea
logótipo da Amwell

Resposta da Amwell

Hi there, we're so sorry to hear about your negative experience. We appreciate your feedback and will report it to our support team. We hope your appointment eventually came through. Thanks for reaching out and take good care.

Classificada 1 em 5 estrelas

Twice now I have used this service.

Twice now I have used this service.. First time was for ear infection, multiple calls to customer service for my RX... One week to fill.

I used them again today, assured RX was submitted as we were on the phone..... Waited 3 hours, still no RX. Called customer service and told nothing could be done until Monday possibly Tuesday.... Should have gone to urgent care.... AGAIN!.

Never again!!!

21 de setembro de 2020
Opinião espontânea
logótipo da Amwell

Resposta da Amwell

Hi Adriana, we're so sorry to hear about your negative experience. If you still haven't received your prescription, please contact us at social.media@amwell.com with the details above, as well as the name and email associated with the account. We're sorry again and take good care.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais