ANCHEER Opiniões 35

Excellent service and communication! Helped me order the right item and resolved issues efficiently.

All I can say is Ancheer customer service is the best they did everything they said they would and it was fast. Archer is a great bike it does everything, friends of mine have bikes costing $ 4k that don't work as well as mine
The customer service works just as hard as bike to make things wright

I am very happy with the Ancheer company and customer service! The product I ordered was not in stock and did not ship out. Once I contacted them they generously offered me an upgrade that was in stock at a discounted price. Ancheer had it shipped out immediately with priority shipping and a tracking number. I had a great experience with the customer service and highly recommend Ancheer!

I order a battery and they were out of stock but the staff offered alternatives. Very pro-active.

The staff followed up on an out-of-stock part order and offered alternatives. Very pro-active.

I purchased an Ancheer bike more than a few yrs ago and needed a new battery.
My battery type was no longer produced but the good folks at Ancheer are sending me an upgrade.

Upgrade me please.

No parts or service. Dead beat staff. I just threw mine away because getting parts (as predicted) is not convenient at all and I spent way too long trying to get tires, and once again, having to try and coax a dead beat staff to try and get me something as easy and necessary as tires. They ruined my experience and my faith of ever owning one again.....GO WITH A DIFFERENT BRAND NOT ANCHEER. Shame on amazon for selling these bikes that only last until the tires go bad. Pretty upset with Ancheer here.

WORST COSTUMER SERVICE.
I don't say it lightly, I purchased a replacement part, they sent me the wrong part and refuse to pay for the return or to send the part I purchased with the excuse that I didn't order the correct part for my bike anyway. John the 'answering service guy' is very unprofessional and rude.

It was quick 2 the point

Worlds worst customer service. They literally will reply once and then never again. They don’t care, they won’t help. Both bikes I bought, the batteries died, I cannot get a replacement because they will not tell me what battery I need to get. Cheap rubbish, don’t bother.

EDIT: following their reply I did exactly as asked and emailed them with the order numbers (2 orders, both batteries completely died). And NO RESPONSE. It’s been 2 weeks now since I emailed, they will just flat out ignore you so do not bother with this company.

Fahre jetzt seit 5 Jahren mein Mountain-EBike von Ancheer, mehrere zig-tausend KM gefahren ohne Probleme. Den Akku habe ich gegen einen mit größerer Kapazität nach ein paar Jahren ausgetauscht

Bike is a piece of junk. Had less than a year and have had constant issues since I got it. No the bike refuses to function correctly and is unsafe to ride. Just out of warranty. Of course they make you pay for shipping on the parts anyway. No one responds when I call. This company is shady and I would not recommend buying from them.

I have battery issues and bike still in warranty called to get error code fixed or replacement. Told to wait for an email. I have been waiting a.long time ans no email.

MY BIKE WAS BROKEN BUT REPAIRABLE. I USED IT EVERY DAY TO GO TO WORK. I NEED TO REPAIR THE HORN AND LIGHT. I ALSO HAD TO REPAIR THE PEDALS AND A NEW BATTERY. THE WARRANTY HAS EXPIRED, I PURCHASED THE MISSING PARTS EXCEPT THE BATTERY ON THE OFFICIAL SITE ON SEPTEMBER 19, 2022, SEPTEMBER 27, 2022 AND OCTOBER 10, 2022, YES YES 2022. I HAVE RELATED CUSTOMER SERVICE SEVERAL TIMES WHO FIRSTLY INVITED ME TO BE PATIENT, THEN TELL ME OF THE UNAVAILABILITY OF PARTS WHILE ASKING ME TO BE PATIENT. MEANWHILE THE BIKE HAS BROKE AND BECOME UNUSABLE AND THEREFORE GOOD FOR SCROLLING. I TRIED TO NEGOTIATE A COMMERCIAL GESTURE AND OFFER THEM TO MAKE A COMMERCIAL GESTURE FOR THE DISAGREEMENT. THEY JUST REFUNDED ME FOR THE ORDER OF SEPTEMBER 19, 2022 ON MAY 7, 2024. THEN I RECEIVED AN EMAIL TODAY STATING THAT THEY WOULD HAVE SENT ME THE PEDALS ORDERED ON SEPTEMBER 27, 2022. IT IS 05/07/2024. YET THEY PRIDE IN BEING AN ECOLOGICAL COMPANY. IN ANY CASE, IF YOU PURCHASE FROM ANCHEER, AFTER SEEING MY REVIEW AND YOU ARE DISAPPOINTED, YOU CAN ONLY BLAME YOURSELF.
VF
MON VELO ETAIT CASSE MAIS REPARABLE. JE M'EN SERVAIS TOUS LES JOURS POUR ALLER AU TRAVAIL. JE DEVAIS REPARER LE KLAXON ET LA LAMPE. JE DEVAIS AUSSI REPARER LES PEDALES ET UNE NOUVELLE BATTERIE. LA GARANTIE ETANT EXPIREE, J'AI ACHETE LES PIECES MANQUANTES SAUF LA BATTERIE SUR LE SITE OFFICIEL LE 19 SEPTEMBRE 2022, LE 27 SEPTEMBRE 2022 ET LE 10 OCTOBRE 2022, OUI OUI 2022. J'AI RELANCE LE SERVICE CLIENT PLUSIEURS FOIS QUI M'A DANS UN PREMIER TEMPS INVITE A LA PATIENCE, PUIS QUI M'A FAIT PART DE L'INDISPONIBILITE DES PIECES TOUT EN ME DEMANDANT DE PATIENTER. ENTRE TEMPS LE VELO S'EST CASSE ET EST DEVENU INUTILISABLE ET DONC BON POUR LA CASSE. J'AI TENTE DE NEGOCIER UN GESTE COMMERCIAL ET DE LEUR PROPOSER DE FAIRE UN GESTE COMMERCIAL POUR LE DESAGREMENT. ILS M'ONTJUSTE REMBOURSE LA COMMANDE DU 19 SEPTEMBRE 2022 LE 7 MAI 2024. ENSUITE, JE RECOIS AUJOURD'HUI UN COURRIEL INDIQUANT QU'ILS M'AURAIENT ENVOYE LES PEDALES COMMANDEES LE 27 SEPTEMBRE 2022. ON EST LE 05/07/2024. ILS SE TARGENT POURTANT D'ETRE UNE ENTREPRISE ECOLOGIQUE. EN TOUT CAS, SI VOUS ACHETEZ CHEZ ANCHEER, APRES AVOIR VU MON COMMENTAIRE ET QUE VOUS ETES DECUS, VOUS NE POUVEZ VOUS EN PRENDRE QU'A VOUS MEME.

The Ancheer Team has extraordinary customer service and truly bends over backwards to accommodate their customer after sale. They provided prompt and very courteous, very friendly communication within 24 hours or less. They provide a high quality product for a great price and they waste no time in getting your e-bike to you, it's amazing. I know there are many other e-bike providers and manufacturers out there to choose from but I have encourage others to seriously look at Ancheer for their e-bike and my companion also decided to go with an Ancheer e-bike.

I purchased a treadmill in late February of 2023. its now early August and the treadmill stopped working
when I turn it on I only get a rapid beeping. no lights, no error code. nothing.
I called Ancheer support and they told me that someone would get back to me in 48 hours. after 2 more calls and 6 more days, nothing. They are horrible!!! DO NOT BUY PRODUCTS FROM THESE PEOPLE> THEY DO NOT HONOR WARRANTIES OR EVEN GET BACK TO YOU.
I now have a $230 paper weight.

Customer service is awful
Still trying to get a replacement battery for my bike which was recalled due to a health and safety fault(fire hazard). Ongoing now for 4 months. Still not provided a solution or answer

The customer services is bonkers. I'm trying to get a replacement for a recalled battery for an e-bike (the previous model literally caught fire), and I'm at 25 emails trying to get them to send me a new one. I thought I was talking to a bot at first, but I realise now that it is a human who has been instructed to stall and delay. A sample: I sent them an email 2 days ago (email #23). They respond this morning saying:

"We will arrang [sic] the new battery for you once your battery is recycled. Waiting for your reply and confirm [sic]."

I replied to their last email within 30 seconds saying "yes, please send," and got a reply a few hours later "So apologize for I am not in the office now."

Gahhhh!

I have had a great experience with the Ancheer customer service and technical team. I had a huge problem and they helped me problem-solve and resolve it with professional compassion !!! They’re great and went above and beyond to make me happy and help me !!! Tysm guys ;)