Animehood Opiniões 

224
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Exceptional service ! I ordered my sons Halloween costume, Tanjiro from demon slayer, the quality is brilliant, 100% cotton & very think. It was delivered the next day, I was kept up to date with all... Ver mais

Classificada 4 em 5 estrelas

I have ordered here two times and it is a very good shop to buy from, good pricing on the ichiban kuji figures and the shipping is really fast too. my only slight problem is that I had a discount code... Ver mais

Classificada 3 em 5 estrelas

Item was good went back to buy something else but the discount code in my box didn't even work and there was two of them that both had the same code

Classificada 5 em 5 estrelas

My address didn't fully auto fill when I placed a last minute order for my little sister's birthday so royal mail could not deliver the item and sent it back. I was very worried it wouldn't arrive in... Ver mais

Informações sobre a empresa

  1. Clube de anime
  2. também em
  3. Loja de acessórios de moda
  4. Loja de artigos colecionáveis
  5. Loja de figurinos
  6. Loja de malas
  7. Loja de roupa urbana

Escrito pela empresa

Animehood is a UK anime merchandise platform. Animehood supplies innovative, official merchandise for all the biggest and best names in Japanese anime. Focusing on bringing the latest and vintage anime merchandise into the UK. Working with brands such as Bandai, Hashbro, Megahouse, Good Smile, Bioworld. Kotobbukiya and many more. The Anime Maiden Merchandise section is made up of a network of multiple anime custom design teams across the globe, focusing creating fan art merchandises for fans in the UK and rest of the world. Our vision is to bring Japanese anime into the general market and local communities within the UK. We despatch all our products directly from our headquarters in Glasgow and aim to get our products to our anime fans within 24hrs-48hrs.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

224 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(224)

18 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Thumbs up

Really fast delivery, so happy with my purchase, will by again.

22 de junho de 2023
Classificada 5 em 5 estrelas

Great products, fantastic service!

My son wanted a tshirt for his birthday that he could originally only find from the US. I found a similar one he liked on here, for a great price with no risk of added customs charges on top. It was delivered incredibly quickly as well, with a couple of bonus postcards which he’ll love. Highly recommended!

22 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

At last a great anime retailer! Exceptional customer care.

I hunted and hunted for a reliable anime merchandise site in the UK and Animehood exceeded my expectations. Their customer service is almost instant they respond so quickly and they use RM 24hr delivery. When RM didn't deliver in the time frame they'd give me, Animehood's Tony promptly investigated and let me know exactly when I could expect it. When the hoodie was too small and I needed to return it, they were again super efficient in processing my return and sending me the next size up. They truly do have amazing customer care and I will certainly buy from them again. :)

20 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, item exactly as ordered, perfect fot

13 de maio de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

i had ordered a gift and emailed about…

i had ordered a gift and emailed about the delivery date as it was a gift. they were extremely helpful and provided me with all the information i needed in a very timely manner. i will definitely be ordering again

5 de maio de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

Excellence product

Excellence product, Daughter loves it. And fast delivery.

1 de maio de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Great to hear that your daughter loves it. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

Great company

My daughter loves her new hoodie, great prices and received it within a couple of days!
Although wish the sizes were bigger as she prefers them to have lots of room. Overall highly recommend!!

24 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Great to hear that your daughter loves it. All our size charts should be uploaded on the listing. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 1 em 5 estrelas

Ordered item out of stock

Following my order I was contacted and advised that the item is out of stock. I was asked if I would like something else or a refund. I have asked for a refund and have still not received this.

The item I ordered and was informed is out of stock is still showing as available to buy now on the website.

Edit: This item was showing as still in stock when you were advising me that it is not in stock. Please don't act like it has just come back in stock.

Edit: This was not a system error. I have an email where you advised you forgot to update the system to show it was out of stock. When I sent an email responding to you asking for a refund you ignored me until I wrote a review. Then asked me to take the review down which you said is not reflective of the service because you forgot to respond to me and that's not the companies fault. This is reflective of the service I received and offering someone a free t-shirt that I don't want does not replace what actually happened here. I don't want free things. I just wanted to leave an honest review so other people know to be cautious. I did not expect to feel pressured to take a true review down. I wonder if this is why you have all good shiny reviews as you offer all the bad reviews free t-shirts.

Ultimately, you failed to update your site. You continued to have it showing as available throughout and this has never shown as out of stock. You failed to respond to an email. You attempted to pressure and bribe me to take a true review down. I ended up buying this item from Zavvi.com where I had fantastic service.

23 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Dear Customer. Sorry for the delay. Your refund has been issued. You should receive your funds shortly. Confirmation of refund has been sent. There might be delays over the bank holiday weekend. Once again. Full Apologies for the delay. If you have any issues, feel free to contact us anytime.

You have received your refund. We have apologised for the matter. And offered a free t-shirt to compensate your bad experience. Despite you haven't bought anything from us. Our staff member has also sent you an email, and apologised for the delay.

We dispatch all orders via Royal Mail Tracked 24hrs. Same day dispatch (Mon-Fri).

Classificada 5 em 5 estrelas

Fantastic online find!!

Super fast delivery , excellent prices and quality. My daughter is going to be over the moon with her birthday presents. Had an extra gift added too. Will definitely shop here again!

19 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Hope she had a great birthday. All the best.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

Figure is beautifully designed

Figure is beautifully designed. Packaging was super secure and easy to unbox. Delivery and service was absolutely amazing. Will definitely be getting all my collectables from here!

17 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. We will continue to package all our products very carefully. Feel free to shop with us again.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

Excellent

Excellent. Will come back for more.

15 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Classificada 5 em 5 estrelas

Quick Delivery

Quick Delivery. Happy with my purchase :)

13 de abril de 2023
logótipo da Animehood

Resposta da Animehood

Thank you for the review. We are glad that you are happy with the purchase. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

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