Bought a dress to wear for my birthday dinner but it seems the sizing runs small. I chose to exchange it for the size up and posted the original dress back over a week ago. I have not received confirm... Ver mais
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Leia as opiniões dos outros
Just bought the Fluer knit tank top, it is great quality and I haven't seen something like it before. I feel like it runs a little small but I had sized up just in case and was perfect. Shipping was e... Ver mais
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Cute, well made clothes with original designs, my package arrive on time. Unfortunately, I need a different size, and returns/exchanges are too costly due to shipping rates since customers are respon... Ver mais
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I discovered this brand on TikTok, originally I was looking for the Fia floral mesh skirt which was out of stock however I carried on looking on their website and found a lovely dress instead! I broug... Ver mais
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Informações sobre a empresa
Escrito pela empresa
WE ARE ANOTHER GIRL - Established in 2020 and designed in Liverpool, our name is derived from a Beatles song because fashion and music go hand-in-hand. We combine nostalgic references with contemporary influences to bring you collections to treasure beyond the season. We’re a design-led womenswear label who make responsible clothing for bold, free–spirited women. Combining our sustainability values with conscious social initiatives we’ve made it our mission to make better choices throughout every step of our journey.
Informações de contacto
Unit 2 Century Buildings Tower Street, L3 4BJ, LIVERPOOL, Reino Unido
- Customer.service@anothergirl.co.uk
- anothergirl.co.uk
3,6
Aceitável
52 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Bought a dress to wear for my birthday…
Bought a dress to wear for my birthday dinner but it seems the sizing runs small. I chose to exchange it for the size up and posted the original dress back over a week ago. I have not received confirmation of the exchange despite chasing customer services and sending them my proof of postage so not sure what is happening and the dress is not going to come in time either.
9 de março de 2026
Opinião espontânea
Resposta da ANOTHER GIRL
Hi Natasha,
Thank you for your review—we’re really sorry to hear about your experience, especially with this being for your birthday. We’ve checked your order and can see that your exchange was processed on 18th March. We understand how frustrating it must have been not to receive confirmation or timely updates, and we sincerely apologise for this lack of communication. We truly appreciate your patience and are sorry for the inconvenience caused.
Kind regards,
Erin
Resposta da ANOTHER GIRL
Hi Anna,
Thank you so much for your kind words! 😊
We’re thrilled to hear you found your purchase beautiful and well‑made. Your feedback means a lot to us and motivates the whole team to keep delivering our best. Thanks again for taking the time to share your thoughts — we truly appreciate it!
Kind regards
Erin
My package has been delayed and since…
My package has been delayed and since 8/27 and I have received no updates about my order
26 de agosto de 2025
Resposta da ANOTHER GIRL
Hi Peyton,
Thank you for your review. We are truly sorry to hear about the delay with your order and the lack of updates since 8/27. That’s absolutely not the experience we want for our customers. Our team will be reaching out to you directly via email to provide an update and assist further. We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Erin
Lovely dress
Lovely dress, just a bit too tight around the waist, but delivery, order, and near satisfaction all make for a good experience.
13 de junho de 2025
Resposta da ANOTHER GIRL
Hi Di,
Thank you so much for your kind review! We're thrilled to hear that you had a smooth experience with ordering and delivery, and that you liked the dress overall. Your feedback is really helpful, and we'll be sure to take it into account for future sizing improvements. If you ever need help with exchanges or sizing advice, we're always here to help. We hope to see you again soon!
Warm regards,
Erin
Poor Customer Service
Ordered a dress for my fiancée on Thursday 22nd May, she was planning on wearing it at a party the next weekend. We were sent someone else's order and told our order wouldn't be sent until we had sent pics of the wrong order and posted it back to them. Had to chase three times to get a reply after I had sent the wrong order pics. Finally got a return postage link and had the correct package sent on Thursday 5th June, 14 days after I had placed the initial order.
No apology for wasting our time due to their mistake, and no offer of discount or partial refund. Avoid!!!
27 de maio de 2025
Opinião espontânea
Resposta da ANOTHER GIRL
Hi Isaac,
We're truly sorry to hear about your recent experience. We understand how frustrating it must have been to receive the wrong order, especially with a special event coming up, and we sincerely apologize for the delay, the communication gaps, and the inconvenience this caused. Your feedback has been shared with our team so we can improve our processes and ensure this doesn’t happen again. Please reach out to our customer service team again—we’d like to make this right with a gesture of goodwill. Apologies again.
Kind regards,
Erin
Resposta da ANOTHER GIRL
Hi Leslie,
Thank you for the great review ! We're so glad you enjoyed our product selection, fast shipping, and pricing. It's always great to hear when our customers are happy with their experience. We hope to see you back again soon!
Best wishes,
Erin
Frais de douane
Comment cela se fait il que je doive payer des frais de douanes en plus de la livraison? Ça n’était indiqué nulle part…
En plus c’est super cher !
28 de abril de 2025
Resposta da ANOTHER GIRL
Hi Lucie,
Thank you for your feedback. We’re sorry to hear that you were surprised by the customs fees. As mentioned on our website, customs duties and import taxes are not covered by us and may be charged by your local authorities upon delivery. These charges vary depending on your country’s regulations and are unfortunately beyond our control. If there’s anything we can do to assist further, please don’t hesitate to reach out to our customer support team.
customer.service@anothergirl.co.uk
Best regards,
Erin
Lovely Dress, but Communication Could Be Better
The dress I ordered is super cute and fits really well! I pre-ordered it, which all seemed to go smoothly at first, but it ended up being shipped after the due date, so it arrived later than expected. I’d even received an email from the pre-order company saying they’d follow up with Another Girl, which made it feel like the order had been forgotten until they were reminded. That’s fine, but still a bit disappointing.
I checked the website around the time it was due, and the dress was available to order, so I’m not quite sure why mine was delayed. If Another Girl had sent a quick email just to say they were working through pre-orders, I probably would’ve given five stars. The lack of communication from them knocked one off.
That said, the dress itself seems well made, it arrived pretty quickly once it was actually shipped (even though the parcel was oddly open when it got to me), and it looks lovely on.
28 de abril de 2025
Resposta da ANOTHER GIRL
Hi ohThat,
Thank you so much for your detailed feedback—we’re really glad to hear you love the dress and that it fits well! It’s great to know it arrived in good condition and that you’re happy with the quality. We’re truly sorry for the delay and lack of communication around your pre-order. We really appreciate your honest feedback , it helps us grow and improve. If there’s anything further we can do for you, please don’t hesitate to reach out to our customer care team.
customer.service@anothergirl.co.uk
Warm regards,
Erin
Resposta da ANOTHER GIRL
Hi Christine,
Thank you for taking the time to leave us a review, we appreciate all feedback. We are so sorry to hear you have had a bad experience with us. Our customer service team have now contacted you regarding your order and hope to hear back from you and resolve any issues immediately !
Kind regards,
Erin
The quality of the material of the…
The quality of the material of the dresses is so good and the way they flatter my body is insane 🙌🏼 everything shipped and arrived to me very quickly considering I’m US based . I will definitely buy more in the future
7 de fevereiro de 2025
Resposta da ANOTHER GIRL
Hi Daniela,
Thank you so much for your wonderful feedback ! We’re thrilled to hear you love the quality of the dresses and how well they fit ! It’s great to know the fast shipping worked out for you. We can’t wait to see you again in the future.
Kind regards,
Erin
So many compliments <3
I recently bought the Martini mesh top and I’m obsessed! The quality is amazing—super soft, with just the right amount of stretch, and it fits like a dream. I love how it’s slightly sheer but still feels luxe, perfect for layering or dressing up for a night out. I wore it for Valentine's Day and got so many compliments!
12 de fevereiro de 2025
Resposta da ANOTHER GIRL
Hi Roberts,
Thank you for your positive review! We're so glad to hear that you're loving the Martini mesh top. It’s great to know that the quality, comfort, and fit met your expectations. Thanks again for your feedback , it means a lot to us. Hope to see you again soon !
Kind regards
Erin
Lovely!
Ordered a jumper that I'd had my eye on for ages and they sent me some gorgeous trousers for free! Lovely company and fast delivery would buy everything they made if I could!
10 de fevereiro de 2025
Resposta da ANOTHER GIRL
Hi Shannon,
Thank you so much for your kind words ! We are thrilled to hear that you love the 'Remi 3D Rose Jumper' and the free gift. It is always our goal to go above and beyond for our customers, and we are so happy you have had such a positive experience with us. Hope to see you again soon !
Kind regards,
Erin
Cute Clothes
Cute, well made clothes with original designs, my package arrive on time. Unfortunately, I need a different size, and returns/exchanges are too costly due to shipping rates since customers are responsible for the cost of the return. The cost is more than the garment!
I advise paying close attention to the size charts and ask questions before ordering.
6 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi MV,
Thank you for your review about our designs and timely delivery ! We’re sorry to hear that the return/exchange process has been costly for you. We understand the frustration, and we always recommend customers to double check our size charts to ensure the perfect fit. We’re always here to help with any sizing questions before ordering, and we appreciate your feedback as we work to improve our process.
Kind regards
Erin
I never received the order and when I…
I never received my order due to issues with the import fees (a package of 115€ would cost me €160 in import/export fees to send to Italy). The order was held at the border and then sent back.
Another Girl was very honest and refunded me the cost of my purchase. If I visit the UK I do plan to stop in to a store, as their designs are gorgeous. I only wish there was a way to get them where I live without paying double on fees.
21 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi Sofia,
Thank you so much for your understanding and kind words! We're sorry for the issues with import fees, and we totally get how frustrating it can be. We truly appreciate your patience and honesty. We apologise for the inconvenience this may have caused. Hope to see you soon!
Kind regards
Erin
Resposta da ANOTHER GIRL
Hi Nora,
Thank you so much for your wonderful review ! We’re so thrilled you love the free cardigan ! Thank you for your amazing energy and support ,we hope to see you again in the future !
Kind regards
Erin
Gorgeous clothing & fast delivery
Very fast delivery, both pieces of clothing I purchased are made beautifully. Sizing perfect too
23 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi Louise,
Thank you for your kind words! We're so glad to hear that the delivery was quick and that the clothing fits perfectly. We hope you enjoy wearing them and look forward to seeing you again soon !
Kind regards
Erin
Amazing quality clothes and great…
Amazing quality clothes and great value. I was really impressed with the quality of the fabric, it feels expensive! Fast delivery too.
13 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi ,
Thank you so much for your wonderful feedback ! We're thrilled to hear that you were impressed with the quality of our clothes and that you found them to be a great value. We’re also so glad to hear that your order arrived quickly ! We appreciate your support and hope you enjoy wearing your new wardrobe pieces. Hope to see you again soon .
Kind regards
Erin
Lovely brand
I discovered this brand on TikTok, originally I was looking for the Fia floral mesh skirt which was out of stock however I carried on looking on their website and found a lovely dress instead! I brought the knitted Lilly dress and it was amazing! It fit perfectly and is true to size. It’s great for dressing up and down! They delivered my dress really quickly and also included a free pair of trousers as a gift as well. Cannot recommend this brand enough and will definitely be buying the Fia floral mesh skirt when it’s back in stock!
10 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi Emily,
Thank you so much for your wonderful review ! We’re thrilled to hear that you loved our Lilly dress and that it fit perfectly. We’re also so glad to hear that your order arrived quickly and that you enjoyed the complimentary trousers. We really appreciate your support and we look forward to seeing you again soon.
Kind regards,
Erin
Prompt postage, sleeves too long
Prompt postage, prompt refund. However the sleeves on the jumper that I bought are way too long (so not really petite friendly)
6 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi Saniya,
Thank you for your feedback ! We’re glad to hear that you had a positive experience with our postage and refund process. We’re sorry to hear that the sleeves on the jumper you had purchased weren’t the right fit for you. We appreciate your input and will certainly consider it as we continue to improve our products for all our customers. We hope to see you again soon !
Kind regards
Erin
Great quality
I got the jumper with crochet black roses, and the tiger knitted dress. They're really nice quality, lovely soft material and cute designs. They look so nice on and good length on me (5'10"). It was shipped super fast too.
2 de janeiro de 2025
Resposta da ANOTHER GIRL
Hi Sandy,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the items you purchased from us. It’s great to know the quality and fit are just right for you, and we’re happy to hear the fast shipping worked out well too ! We really appreciate your feedback and hope to see you again soon.
Kind regards,
Erin
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