Answer Aide Opiniões 27

TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We used AnswerAide to build us an automation to welcome our new clients, and to follow up with them over the following ninety days. It checks in with the client to see if they have any questions and s... Ver mais

Classificada 1 em 5 estrelas

As a business that was transparent from the beginning in sharing why we chose Answer Aide over the last service provider we had, the communication has not improved and continues to be full of errors c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

AnswerAide has done great answering phone calls for my lawn care business. They work well with our CRM and our clients have complimented their staff many times and never had a clue it wasn’t actually... Ver mais

Classificada 5 em 5 estrelas

They have been able to assist our company with the influx of calls we received from our TV and radio ads. We try to provide them with plenty of notice before airing the ads; however, sometimes we sche... Ver mais

Informações sobre a empresa

  1. Serviço de atendimento telefónico
  2. Empresa de BPO
  3. Serviços administrativos
  4. Serviço de empresa para empresa
  5. Call center

Sobre Answer Aide

Escrito pela empresa

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us.

In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more.

In addition to phone services, we also offer omnichannel services, including text messaging (SMS), email, website chat, Facebook messenger, and so forth. We provide custom solutions for each of our clients.

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

27 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We have a property management company…

We have a property management company and they do a great job at screening our emergency calls and scheduling showings. Our maintenance department loves Answer Aide because they have reduced the false emergency calls by 60%.

12 de maio de 2023
Classificada 5 em 5 estrelas

Excellent service!

Excellent service!! I use them for multiple businesses. They are always very responsive and professional. I highly recommend this company.

8 de fevereiro de 2023
Classificada 5 em 5 estrelas

They have been able to assist our…

They have been able to assist our company with the influx of calls we received from our TV and radio ads. We try to provide them with plenty of notice before airing the ads; however, sometimes we schedule some at the last minute and they are always very accommodating.

14 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

they are very responsive in making any…

they are very responsive in making any changes we request to our account. the agents are professional and our callers don’t realize we’re using an answering service. we are truly happy that we switched to Answer Aide.

1 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, they worked with us to get our number ported and setup call transfers, great customer service, affordable. Will recommend to other businesses.

13 de agosto de 2022
Classificada 1 em 5 estrelas

You really dont want me to wright a…

You really dont want me to wright a review!!!

11 de agosto de 2022
logótipo da Answer Aide

Resposta da Answer Aide

Hi Eric,

I'm glad I was able to reach you on the phone, and I apologize that the messages were going to your co-worker. I sent you an email to let you know that I did test your entire script to confirm everyone is receiving the correct messages. We also went ahead and added in the company name and email fields per your request.

If you have any further questions or concerns please call us at 866.427.3500 or send us an email to support@answeraide.com.

Classificada 1 em 5 estrelas

Great format, terrible execution and communication.

As a business that was transparent from the beginning in sharing why we chose Answer Aide over the last service provider we had, the communication has not improved and continues to be full of errors causing loss potential sales and thousands of dollars of business.

13 de julho de 2022
logótipo da Answer Aide

Resposta da Answer Aide

We are genuinely sorry that we let Betros Plumbing down over the holiday weekend and want to thank you for bringing this to our attention.

Unfortunately, there was a miscommunication with the last-minute changes you made to the on-call script, and we called the wrong tech during the weekend.

Betros Plumbing still received their regular leads during the weekend, and we did attempt to dispatch the emergency calls to the person we had listed as on-call, but they did not answer the phone.

We are truly sorry that we won't be able to continue to service your account and wish you and Betros Plumbing the best in the future.

Classificada 5 em 5 estrelas

Great Option to Build Your Automations

We used AnswerAide to build us an automation to welcome our new clients, and to follow up with them over the following ninety days. It checks in with the client to see if they have any questions and solicits for feedback. When we get a good rating it will automatically ask for them to leave a review for us on Google. We’ve been using it for two weeks and already received three reviews. This automation well worth the money.

21 de setembro de 2019
Opinião espontânea

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