logótipo da Anthaven
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Anthaven Opiniões 31

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TrustScore: 4.5 em 5

4,6

Loja de animais de estimação
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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Not impressed with the customer service, queen came dead in a completely dry testube and store owner was rude when I asked for a refund and very unprofessional. He did in the end apologise and sent ou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great prices, would definitely recommend. The owner is very friendly and helpful. Will definitely be ordering from here again. 👍

Classificada 5 em 5 estrelas

What a fantastic bloke ollie in helping me select the correct ants. A fantastic service and the ants arrived in perfect order. Fantastic guys defo be back for more 😎👌

Classificada 5 em 5 estrelas

Great prices and excellent customer service as when the package got lost in the mail system a replacement was provided for free along with extra items. Ants have all arrived alive and well.

Informações sobre a empresa

  1. Loja de animais de estimação
  2. Loja de ração
  3. Loja de artigos para animais de estimação
  4. Loja de répteis
  5. Serviço de resgate à vida selvagem

Escrito pela empresa

Hunty’s Ant Haven is a trusted UK-based online store specialising in live ant colonies, isopods, and affordable ant keeping supplies for beginners and experienced hobbyists alike. Our mission is to make ant keeping simple, affordable, and enjoyable by providing healthy colonies, high-quality equipment, and ongoing support. Whether you’re looking for popular species such as Lasius niger, Messor barbarus, or something more exotic like Odontoponera denticulata, we take pride in offering a wide range of choices at prices that are accessible to everyone. We guarantee that every order is carefully packed for safe transit, ensuring your ants and isopods arrive healthy and stress-free. Customer satisfaction is our top priority, and we provide friendly, fast support to answer any care questions or concerns. Unlike many retailers, we promise to always beat the prices of our partnering shops, giving you the best value possible without compromising on quality. Hunty’s Ant Haven is not just a store — it’s a community. We help new keepers start their first colony and provide reliable supplies such as test tube stoppers, pipettes, protein jelly, and substrates that keep colonies thriving. With secure delivery, honest pricing, and expert advice, we’ve quickly become one of the most reliable names in the UK ant keeping hobby. Order today with confidence and join the growing number of keepers who trust Hunty’s Ant Haven for their colonies and supplies.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

31 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

The guy is very quick to let you know…

The guy is very quick to let you know what's happening very responsive the shipping is done quick which is good especially for transporting ants so they don't have to suffer as much on that stage they arrive well packed with a heat source if they are from a different region

16 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Not impressed with the customer service

Not impressed with the customer service, queen came dead in a completely dry testube and store owner was rude when I asked for a refund and very unprofessional. He did in the end apologise and sent out a new queen, that came alive and with plenty of water, which I'm happy with. Unfortunately due to the way I was spoken too I can only give 2 stars.

28 de setembro de 2025
Opinião espontânea
logótipo da Anthaven

Resposta da Anthaven

Thank you for leaving a review. I want to clarify the situation for anyone reading.
1. While we did not directly discuss terms of sale before your order, our live arrival policy is clearly posted on our website. We always stand by those terms.
2. As stated in the policy, refunds are not offered for dead-on-arrival queens — replacements are always provided where stock allows. Refunds are only given if no replacement stock is available. In this case, a replacement queen was in stock and was sent out very quickly.
3. You first contacted me on a Sunday, when the business is closed, and sent repeated messages until I responded. While I do my best to reply promptly, I am not always available outside of working hours. Some of the messages came across as abrupt, which made the conversation more difficult, but I did apologise at the time if my response was taken as unprofessional.

It is unfortunate that this has become our first negative review, especially since a fast replacement was provided and the new queen arrived healthy and properly set up. We take pride in good customer service and in ensuring customers ultimately receive what they paid for, and I believe this was achieved here despite a rocky start.

Classificada 5 em 5 estrelas

Excellent customer service

Great prices and excellent customer service as when the package got lost in the mail system a replacement was provided for free along with extra items.
Ants have all arrived alive and well.

25 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Really helpful

Really helpful, Ants arrived safely, well packaged and really quickly delivery!
Will definitely be back for more from the store!

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easily earned 5 stars

Everything was clear and professional, all expectations were hit and product, delivery and communication was top notch, no complaints 5 stars

21 de agosto de 2025
Opinião espontânea

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