logótipo da Aorolle
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Aorolle Opiniões 18

•
TrustScore: 3 em 5

2,8

Ourivesaria
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Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

At Aorolle, jewelry and adornments are our fervor. We scour the globe for the rarest gemstones and materials, handpicking each treasure to ensure both quality and beauty. Our team comprises passionate and experienced jewelry designers and experts, continuously innovating to craft distinctive pieces.

Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

18 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

This company is absolutely shocking

This company is absolutely shocking. I ordered a necklace for my wife’s Christmas and I received a torn box with some tiny little Pom poms. No gift box and no necklace. There is a note in a plastic bag apologising for the condition of the item. This cost nearly £40 and I am extremely angry and disappointed that this company can pass this off as acceptable. I have asked for a complete refund but not heard anything yet. Do not order from this company.

20 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely shocking service and company…

Absolutely shocking service and company to deal with ordered and item from them 14 days ago still not arrived, keep chasing them and all I get from them is a tracking number,they are completely shocking and maybe scammers, tracking system hasn't changed for days, there customers relationships skills and service is 0,all you get is thank you for your patience,here is your tracking number
I would recommend anyone thinking of using them to think twice , I I believe you will never get your goods as I haven't as of yet , and I'm not holding my breath that they will arrive

7 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from this company

Brought s xmas present for wife. Never arrived. Found out since the item was delivered to a wrong address. Have emailed them numerous times with proof of non delivery. Even a lost item reference number from the post office. They ignored all emails and as yet 5 months on have not had any communication or refund.

3 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

My mistake ordering from these

My mistake ordering from these. The just breathe ring. Decided not suitable impossible to return. They wanted shipping fees. Replenish fees! Got refund eventually of 7.00 paid 20 odd for it. Ring 7.00 on eBay. Do not buy from these EVER. Tried to adjust it its in the bin now

26 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

If I could give it ZERO stars I would

If I could give it ZERO stars I would. It's been over 3weeks and nothing. XMas came and went. But The wife's birthday is early Jan, so I can give it then. We'll that came and went with nothing. No gifts and no e-mail. I paid extra for expedited shipping. If I knew it was coming from China and not in stocks I would understand. I know why I never shop on line.

5 de dezembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,
We are sorry for package delays due to USPS receiving delays.
Regarding the tracking number, we have sent an email notification to your registered email address when the shipment is ready, please check it. If you want more shipping information, please feel free to contact our friendly customer service staff: support@aorolle.com.
We have contacted to urge the shipping as soon as possible. More details will be sent to you by mail. Please check.

Classificada 2 em 5 estrelas

Bad communication and delivery-Update

After about 5 days of no shipping info or any other communication, I reached out for an update. Finally got a shipping update. The item is coming from China. I had over 2 weeks from Christmas. It is now past Christmas and I still don't have it. Not impressed with the lack of updates/communication and very irritated at the length of time to get the product.
Update. I received the order after Christmas. I stand by my review. If you know it's peak season, either hire more staff or make it very clear on your website that there will be a long delay so that the customer is aware.

7 de dezembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,
We deeply regret that you are not completely satisfied with our service.
Due to the peak season, logistics updates may be delayed. We appreciate your patience and understanding. Generally, you will receive a tracking number in your registered email address once the item is shipped.
If you have any question about the shipment, please feel free to contact us at support@aorolle.com.
Could you please contact us with a screenshot of the truspilot, and we will give priority to your order. Please rest assured that we are eager to help you to the end.

Classificada 5 em 5 estrelas

Updated review

I ordered a piece of clothing recently and am still waiting for a notice of shipment. i am wondering if it was legitimate or another online scam. 12/12/2024.
I am happy to update,
the clothing arrived and my wife loved it so I am changing my review. I also appreciate their email to me checking on the delivery because of my 1 star review previously.
I would encourage them to change their email notification to be more clear.

11 de dezembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,

According to tracking, your order was delivered on Dec 27th. We apologize for the delay in shipping due to peak season and ask for your understanding. If you have any questions about your order, please feel free to contact us at support@aorolle.com.

Classificada 5 em 5 estrelas

Very happy

Very happy! Exactly what I wanted. Quick delivery! Just perfect start to finish!

13 de novembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you very much for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we greatly appreciate your kind words.
Wishing you a happy life!

Classificada 5 em 5 estrelas

Happy shopper

Pleased with bracelet lovely, easy ordering, didn't have to wait to long for delivery.thank you.

4 de novembro de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we greatly appreciate your kind words.
Wishing you a happy life!

Classificada 5 em 5 estrelas

It was easy to order

It was easy to order. The bracelet is beautiful. My daughter will love it. The prefect gift for any young woman.

28 de outubro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
Wishing you a happy life!

Classificada 5 em 5 estrelas

They are what they advertised

They are what they advertised. Quick and affordable.

24 de outubro de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
Wish you a happy life!

Classificada 5 em 5 estrelas

Everything worked well

24 de outubro de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
Wishing you a happy life!

Classificada 5 em 5 estrelas

So happy with my order it’s a birthday…

So happy with my order it’s a birthday present for my beautiful granddaughter which isn’t till October and I can’t wait to give it to her
I was very impressed with the presentation and I was also very impressed with the speed of delivery

9 de setembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
wish you a happy life!

Classificada 5 em 5 estrelas

Good quality

Good quality, looked just as it was in the picture

11 de setembro de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
wish you a happy life!

Classificada 2 em 5 estrelas

The bracelets were not as pictured and…

The bracelets were not as pictured and I requested a refund. The company would not allow me to return them for a refund. They did offer me $5 back. I won't ever do business with them again, and I recommend you really research anything you are looking at with them. And find their refund policy!

5 de setembro de 2024
Opinião espontânea
logótipo da Aorolle

Resposta da Aorolle

Dear Customer,
We are very sorry that the product did not satisfy you. Please know that we will never deny returns or refunds. If you insist on returning the product, our customer service staff will send you return instructions.
We still very much hope to retain you as our valued customer. Please believe that your satisfaction is our team's greatest pursuit.
If you have any questions, please email us: support@aorolle.com.

Classificada 2 em 5 estrelas

I Far to small suitable for child or…

I Far to small suitable for child or very skinny adult brought this for my friend no way will the bracelet fit had to go and find something else. Very disappointed

29 de agosto de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
We are sorry to hear that you feel the bracelet is too small to fit. The bracelet you purchased comes with an extension chain, which can be adjusted to fit different wrists within a certain range.
We kindly suggest that you try to buckle the lobster clasp of the extension chain to the widest size. If it is still too small, please contact us and we will come up with a suitable solution.
We hope to provide you with satisfactory products and services. If you have any questions or need help, feel free to contact us: support@aorolle.com

Classificada 4 em 5 estrelas

Came on time was what was expected

22 de agosto de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
wish you a happy life!

Classificada 5 em 5 estrelas

Granddaughter gift. Pleased with the bracelet for my…

Pleased with the bracelet for my grandaughter, such a pretty little thing with a meaningful verse just finishes it off. Good delivery . Very pleased. Would buy again from this company. Thankyou

22 de agosto de 2024
logótipo da Aorolle

Resposta da Aorolle

Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
wish you a happy life!

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