Automotive Parts Distribution Opiniões 194

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time I’ve ordered from you, and once again everything was spot on. Delivery was incredibly fast, and the products were exactly what I expected based on what you advertise and what... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered through their site and delivery was very quick. Unfortunately upon arrival there was slight damage to a part which was plastic and their supplier had no further stock left. Ed gave me a few op... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Helpful response. I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Really upset now ...was recommended by a vehicle technician having found a so called 5 Yr warranty battery was dud ....ordered new one early on 4th Dec money taken and order confirmed but no contact r... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de peças automóveis
  2. Loja de mecânica automóvel
  3. Loja de acessórios para automóveis
  4. Loja de baterias de carro
  5. Mecânica automóvel
  6. Loja de ferramentas

Escrito pela empresa

Automotive Parts Distribution ( APD ) are a family owned, family run, local, regional business. We stock a huge range of competitively priced car parts, accessories, tools and car care products for cars and light commercial vehicles. We deal with most of the biggest brands in the industry and can either source from our large stock holding at out 6 locations in the South West and Norfolk or can usually get an item next day from our valued suppliers. We pride ourselves in offering our customers good value, quality parts chosen by our expert advisers to fit first time and which are backed up by the support of our global supply partners.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

This is the second time I’ve ordered…

This is the second time I’ve ordered from you, and once again everything was spot on. Delivery was incredibly fast, and the products were exactly what I expected based on what you advertise and what I ordered. I’ve never had any problems with you guys, and I’ll definitely be ordering again in the future. Thank you for the great service.

19 de fevereiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Great review! Thank you :)

Classificada 5 em 5 estrelas

Car parts APD

Excellent service parts fitted and reasonably priced. I will be using again for my parts.

18 de fevereiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thank you for the kind review.

Classificada 5 em 5 estrelas

Excellent service … thank you for…

Excellent service … thank you for adding the required windscreen wiper to your site so we could order . Perfect fit and works well x

3 de fevereiro de 2026
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thank you for the great review. I am pleased to hear that the wiper is working well for you :)

Classificada 5 em 5 estrelas

Despatched from supplier in good time

Despatched from supplier in good time. Nothing to fault in the whole ordering process. Will happily use again if required.

26 de janeiro de 2026
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logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thank you for the excellent review.

Classificada 1 em 5 estrelas

10 days delivery

10 days delivery, never use a shit delivery company, use DHL only.

14 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

We’re sorry your delivery experience was frustrating - we understand how important it is to receive your order quickly.

To clarify the timeline for other customers reading this:
• Your order was placed on 13/01 and dispatched on 14/01 (within 24 hours).
• Unfortunately, the courier damaged the parcel in transit.
• As soon as you contacted us on 26/01, we immediately investigated and sent a replacement the same day.
• The replacement was delivered the very next day.

While we always dispatch orders promptly, once a parcel is with the courier, delays or damage can occasionally occur outside of our control. That said, we took responsibility for resolving this as fast as possible.

We’re sorry again for the inconvenience and appreciate your patience.

Classificada 4 em 5 estrelas

Paid for next day delivery and ordered…

Paid for next day delivery and ordered before cut-off time but part arrived two days later. Other than that, good customer service and part was the right fitment

22 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thank you for the review. I can see that your order was dispatched later than expected due to a stock level error. The part had to be sourced from another one of our branches.

I apologise for not advising you of this beforehand, considering you paid for a premium courier service. I will refund all postage costs now.

Classificada 2 em 5 estrelas

Poor customer service

One of the 2 items ordered wasn't in stock at supplier, even though it was declared as in stock when I made the order. This suspended the order, but I wasnt informed. I chased 2 weeks later to find out that nothing had happened and there was no plan to do anything about it. I agreed to take a different brand. When the order was delivered, it was just left outside the house, even though the communication from DPD said it had been handed to a person. Your website says satisfaction guaranteed, which it hasn’t been, therefore your website is misrepresenting your operation.

3 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thank you for your feedback, and I’m sorry this experience has been frustrating.

When you placed your order, the item showed as in stock with our supplier, so we ordered it on that basis. Unfortunately the supplier did not notify us that it was unavailable, and the item never arrived. We should have followed this up sooner.

When you called us four working days later, we immediately chased the supplier and offered you an alternative item plus a partial refund, which you kindly accepted. We also agreed to dispatch the order on a specific day, so that it would arrive on your return from holiday.

DHL do not always require a signature and may leave parcels in a safe place.

We apologise that this fell short of the standard implied by our satisfaction guarantee. Your feedback is appreciated and will help us improve.

Classificada 1 em 5 estrelas

Good morning

Good morning
Good service
Very bad management I buy one small battery. I pay online. I call 10 times.
They said we delivered today tomorrow then they said DPD lost battery but two things they don’t have stock up to 2 weeks they refunded me back

5 de janeiro de 2026
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Hi , many thanks for the feedback. I will investigate this internally regarding the missed phone calls. I can confirm however that you ordered 2 ( not 1) Yuasa 895 batteries from us on 2nd Jan and we despatched via DHL ( not DPD) on 5th January ( next working day) but it looks like DHL have lost the parcel -as per the tracking info send on our despatch confirmation - a link of which is provided here.

https://track.dhlparcel.co.uk/default.aspx?con=31548430003445

Classificada 5 em 5 estrelas

Excellent customer service!

There was an issue between my order being dispatched and it being scanned in at the courier. Ed was incredibly helpful and kept me updated regularly and was poised to send the order again when the courier confirmed it was in hand. Top work, APD.

9 de janeiro de 2026
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logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Many thanks for the positive feedback. I shall pass it on to Ed

Classificada 1 em 5 estrelas

Waited 5 days on battery paid 21 pound…

Waited 5 days on battery paid 21 pound postage ,it was supposed to be free delivery and they cancelled the order this company is a discrase save yourself time and money by not buying frim them

15 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

sorry you had a bad experience with APD - you are based in Northern Ireland and due to that there are postage surcharges and restrictions with a delivering dangerous goods there. Apologies if our site was not clear about that from the offset.

Classificada 5 em 5 estrelas

Helpful response.

Helpful response.
I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on the web-site.
You can 'phone and speak directly, usually with little delay, and I have always received patient and informed advice - which makes the interaction a pleasure not a chore.

8 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

thanks for the great informative review. Hope to deal with you again soon.

Classificada 5 em 5 estrelas

Fast and efficient service!

Needed the item ordered urgently and local store didn't have it. Called and person I spoke to was very helpful and despite it being mid afternoon he despatched immediately to arrive next day. Price was good too. Excellent service.

12 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thanks for the time taken to write this fab 5 star review.

Classificada 3 em 5 estrelas

Slow

Slow, needed prompting to send the order despite taking payment immediately, and one of the coil packs was slightly damaged (and the tamper sticker on the box was broken) when I unpacked them

7 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Many thanks for the review - apologies that the shipment of the goods took a little longer than expected. This is due to the Christmas opening hours and staffing levels for both us and our supplier which is usually a very quiet time for car parts. I appreciate that this is not your issue however so can only apologise for any inconvenience this has caused.

Classificada 5 em 5 estrelas

I ordered 2x 5lts of antifreeze and…

I ordered 2x 5lts of antifreeze and only one turned up, when I informed APD they were very apologetic. Next day another one arrived.
100% for service I would highly recommend

7 de janeiro de 2026
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thanks for the great review. Apologies for the mix up.

Classificada 5 em 5 estrelas

Reasonable price

Reasonable price, fast delivery Early December

4 de dezembro de 2025
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thanks for writing a great review!

Classificada 5 em 5 estrelas

Excellent service really helpful

Excellent service really helpful with return, after ordering wrong battery
Had the right one sent out quickly
And wrong one collected
5 star service

16 de dezembro de 2025
Opinião espontânea
logótipo da Automotive Parts Distribution

Resposta da Automotive Parts Distribution

Thanks for the outstanding review about our customer service. It is appreciated.

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