Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin
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Leia as opiniões dos outros
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver mais
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email. We waited a further week... Ver mais
A empresa respondeu
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Ver mais
Informações sobre a empresa
- Reparação de eletrodomésticos
- Fornecedor de peças para eletrodomésticos
- Grossista de aparelhos electrónicos
Sobre Apelson Appliances UK Ltd
Escrito pela empresa
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Informações de contacto
Reino Unido
- apelson.co.uk
4,2
Bom
271 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Can't fault the customer service here.
I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.
23 de março de 2026
Opinião espontânea
Have not managed to resolve the issue…
Have not managed to resolve the issue - couldn't provide the spare part.
18 de março de 2026
Resposta da Apelson Appliances UK Ltd
We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.
Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help
Excellent products
Excellent products , strongly recommended to anyone!!!
Thank you
17 de março de 2026
Quick to respond to phone call send new…
Quick to respond to phone call send new product out and sorted problem
9 de março de 2026
Great customer service
Great customer service. Very professional and knowledgeable about the items they sell
2 de março de 2026
Hard to find items here, good prices
The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.
14 de setembro de 2025
Easy and simple to order
2 de março de 2026
Innocentie ovan parts and products
Item was well displayed and described with prompt delivery after purchase well packaged and fitted perfectly.
I have used Apelson Appliances UK Ltd before and would recommend their products.
2 de março de 2026
Dish washer basket
Fast delivery time and accurate delivery information.
It would have been 5 stars if a photograph of the item had been there.
2 de março de 2026
Confusing correspondence
Ordered thermocouple. Had order confirmed then on two separate occasions had emails saying my order had been dispatched. Never received the item then a week later I received an email saying the item was not available and they would refund my money in 3-5 days
2 de março de 2026
Resposta da Apelson Appliances UK Ltd
Thank you for your feedback, and we’re really sorry for the confusion and inconvenience caused.
We understand how frustrating it must have been to receive multiple dispatch notifications, only to then be informed that the item was unavailable. This is certainly not the level of service we aim to provide.
Unfortunately, on rare occasions, stock discrepancies can occur, and it appears this led to the conflicting updates you received. We’re currently reviewing this internally to ensure clearer and more accurate communication moving forward.
We truly appreciate your patience and apologise again for the experience.
First one arrived broken they quickly…
First one arrived broken they quickly replaced
20 de fevereiro de 2026
Exceptional service
Exceptional service, ordered part on Friday and it arrived Saturday! 🤗
27 de fevereiro de 2026
Great Service
26 de fevereiro de 2026
Ordered in stock 3 items only to then…
Ordered in stock 3 items only to then be told 1 was out of stock
Didn’t send anything and no new anticipated delivery date yet received.
As usual customer left in the dark with poor communication
17 de fevereiro de 2026
Resposta da Apelson Appliances UK Ltd
Hi Alan,
Thank you for your patience.
After receiving your order, we contacted you the same day to advise that one of the parts was unfortunately out of stock and that we did not currently have an expected delivery date. We appreciate you confirming that you were happy to wait until the item becomes available.
As the order is still awaiting stock availability, the items have not yet been dispatched. If you would prefer not to wait, we can arrange a refund.
Very good and helpful customer service…
Very good and helpful customer service and delivery was excellent...item came next day.
20 de fevereiro de 2026
Waiting on a response for my extractor motor
Faulty motor waiting on a response from the company still yet to hear back very disappointing
9 de fevereiro de 2026
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