APG eCommerce Opiniões 78

Qui sont ils ? J’a commandé sur le site du psg et par une décision que je ne peux expliquer c’est avec ce service qu’ils travaillent. Autant faire simple: ils ont refusé de le livrer. A 13h48 le colis est arrivé au hub et a 13h48 il était reparti au destinataire car « adresse incorrecte ». Passons sur leur site incroyablement mal fichu et l’inexistence d’un service d’assistance en France, j’ai directement contacté le site du vendeur qui m’a expliqué qu’effectivement, il n’était pas rare avec ce service que les colis soient retournés, perdus ou… volés ! Toutefois ils ne peuvent rien y faire visiblement….

Ordered something from the US they've been holding since the 8th of March (currently 24th) and want $98.17 (item cost $67.5 with delivery of $29.99) which is more than the item plus the delivery cost of the brand to the UK. (logic)istic company

THE WORST. Broken links. Unavailable tracking, Its showing as not dispatched when it arrives!

I asked for the ETA and update on my parcel, they said sorry for delay, it's coming next week. I checked again in 3 days and they said it's being returned.

I spent $80 on the delivery, and the item is worth over $1000. Absolute joke, not surprised to see other 1 star reviews.

Service de livraison lamentable.
Vole de colis.
Pas de solution et pas de service après vente disponible.

Several times I already asked for my parcel which has been released from customs in Cyprus four weeks ago- Still no reaction nor delivery!

APG eCommerce Solutions provides extremely poor service and unreliable tracking. My parcel showed “Arrived at Facility” and then had no updates for over two weeks, missing the delivery deadline.

When I contacted support, I received completely contradictory responses — one claiming the parcel was still in their warehouse awaiting export due to backlog, and another saying it had already arrived in Australia but APG had no visibility.

Support refused to investigate, closed tickets automatically, and pushed responsibility back to the seller.

Tracking is meaningless, accountability is nonexistent, and customer support offers scripted excuses instead of real assistance.

I would not trust APG with any important or time-sensitive delivery.

All parcels I order from UK take nearly 2 weeks to even show in tracking as being sent. Once it arrives in my country there is NEVER any tracking update except to say it's arrived in destination country. From that point it is a case of "pot luck" as to whether or not the parcel will even arrive. 95% of parcels that do turn up are MOSTLY running LATE!! Fed up with waiting for items that are supposedly in destination country yet somehow the delivery company does NOT know the parcels exact location

Placed an order 20 days ago. Didn’t get any information on my orders whereabouts or when it would be arriving. Today received an email that it was lost in transit. 100% the worst shipping experience I have ever had.

I deal regularly with a company who insist on using APG for international shipping. This year I've had five different parcels arrive in my country, be scanned at a city/hub, and then sit inactive for weeks/months at a time. All enquiries to APG are met with automated form replies that never address my actual question and then ignore any further e-mails. Only when I give poor feedback does an actual human answer me; even then they ignore my actual questions about the whereabouts of my parcels and say "once it's in your country it's no longer our responsibility" and claim they have no information about which city/hub the parcels were scanned at. It's ridiculous to have to keep obtaining refunds for parcels the tracking information shows are clearly in my country.

Yet another sketchy shipping company with insane fees, lack of service, and very questionable service at that. I'm Canadian, and ordered something from the US. They wanted 40% of my order's cost (before shipping costs) for "fees" and asked for my credit card information from an Office email that has been out of service because they don't pay for the credentials for Office... yikes! won't ever be using this shipping company again.

My package hasn’t been updated for 2 weeks since being checked in, but APG insists it’s at customs. They won’t answer emails after the first message, and nobody picks up the phone. Absolutely worthless company.

Claimed they have no visibility on the whereabouts of my items due to the service paid for by the retailer. Having been tracking it everyday and then today all tracking is vanished and the customer service team has advised that they only track my items up until arrive in Australia. So I have no idea where my items are. They’ve told me to contact the retailer who is also no help (World of Books). Just want my books for study purposes. Very annoyed.

Can't give a 0 star review, so 1 star it is. Looks like my replacement book (for the first one they already lost) has also gone missing. I have previously had a different book from this book company with no hassle.
Even though it sports the same logo as Australia Post, they say they are different companies and have no control. BS This has been going on for 3 months now and continues

Along with Worldofbooks-australia they conspire to rip you off.
Contacted APG about a package that hasn’t been delivered: After enquiring, I received an email response stating that once the package has arrived in the country "APG is no longer able to provide further information" and "To contact the merchant you placed an order with for further assistance"!
What a joke. A shipping company that can't provide information on a parcel they are responsible for delivering.
Totally unacceptable.

It forces you to give a star if you want to leave a review. I ordered from a us vendor and it was all moving through post fine I was getting updates every day until it was handed over to APG eCommerce solutions . The day it was handed over to apg global ecommerce was the day all tracking stopped I received one notification to say that they had my parcel and it was safe but then it didn’t move for 30 days I kept messaging them over and over again with no reply’s because all their phone numbers provided online have been disconnected they won’t give you any real way to contact them and speak to a human they like it that way because they get to continue to steal all our parcels without ever having to speak to any of their victims . you can email them but they ignore you and their response if you do get one is always the same for all of us victims who have fallen prey to the thieves of APG they just try tell us they lost it and they are working towards not letting it happen again so …WORKING TOWARDS AS IN THEY ARE GOING TO STEAL HEAPS MORE YET . for anyone saying you should have checked the reviews or wish I checked the reviews it’s 💯 not our fault we are not psychic we can’t tell what dodgy shipping company the sellers have chosen to go threw because if we did we would never order that’s probably why the sellers don’t advertise who they ship with when they are using losers like APG WHO STEAL LITERALLY EVERYONES PARCELS 📦 I GIVE THEM 0 out OF 5 stars !

Would like to give 0 stars.
A company out to scam you by trying to get you to pay extortionate fees to ship a small parcel with them.
They then took ages to return the parcel to the original sender when I canceled my order leaving me out of pocket

(Luckily) I received my order from ASOS so I’m posting this just to make someone waiting package feel a bit better.

I’ve been shopping at asos for like 10years and this was my first time they used this company for shipping. I didn’t receive email to pay duties from APG but my tracking status was “awaiting duties payment/ID” for 5 or 6days so I contacted them asking what’s going on with my parcel. Only thing they told me was to pay for duties but I had no idea how to or how much. APG was keep ignoring my email so I asked ASOS for help and then they told me to wait until estimate delivery date and if I don’t receive my order by then, they can investigate this case…
I read bad reviews in here so I had lost hope but somehow it was delivered and it’s way before the estimate date.
In their tracking system, my order is still in GB so I guess nothing is working properly but sometime they actually deliver .

basically stealing your money, charged more then double taxes

Amazon.co.uk used this service. My last three shipments have failed to arrive. Message on tracking says sorry parcel may be lost. Crap service. Royal Mail is an infinitely better delivery service.