Apple Opiniões 79

Bought a watch in online store. They would not deliver the product without a signature and only during business hours I can not be available during business hours. I tried to get them to change this. Twice they said it was processed. Twice delivery was not made because of no signature. When contacting to try to resolve. They offered a $65 In store voucher. Then management changed that to a $50 online voucher. I can’t use the online voucher cause I can not sign for delivery. They then threatened legal action. I am still without the product. I have no compensation. And no refund yet. Please don’t buy through online store. Better through other companies like Amazon.

Loving my new iphone 17 pro max. thank you apple for keep innovating products it is working seamlessely with my macbook

I purchased Apple products for over 15 years with currently I have MacBook Air, 2 x iPhone 16, Apple Watch, AirPods Pro x 2, AirPod Max, AirTags x 4 and HomePod. So I think Im a good customer.
3 months ago for some unknown reason Apple closed and LOCKED my Apple Account which froze ALL of the above. I had to open a new account, provide receipts for all the above and still they would not unlock my account. I then had to set up a new Apple account and reinstall all the above except my AirTags x 4 and HomePod worth over $300 that I have to throw away as they can not connect them.
I am so very disappointed to say the least with Apple and have started migrating to Chinese products that will be more reliable and customer service friendly.

Bought a Mac book pro from them it arrived on the and it was the exact Mac I ordered I really enjoyed the way they operated

Bought an iPhone 14 plus had nothing but issues with the phone since the day I bought it, spent 18 months going in circles with apple and service provider. Never offered once to replace phone, now it's over 12 months can't even claim warranty. I believe this is a delay tactic. Now warranty finished apple offered me a $65 discount on another new phone. Absolute joke and shocking customer service that delayed me so didn't have to replace phone but to get another $1300 from me. 15 yrs with apple is now finished, going android
Apple highpoint

The water resistance feature is not correct. It may or may not work. And when it does not work l, apple support does not accept potential that the circumstances led to tge damage. The repair is $655. Their argument is that their diagnostics did not show it. And that it is not supposed to let water in, so it could not have been water damage (Dave and Anthony at Apple Highpoint). The fact that I happened to spill water on it just an hour before, then the mic got blocked (while on speakerphone), then when blown on it improved the sound, and then in 30 minutes it started flickering, and then in another 30 minutes the screen turns green, to these Apple employees did not mean a thing. The fact that the phone had no problems whatsoever to them was of no relevance. They had no consideration that based on the sequence of events this could have been a product feature fail ( water resistance) and robotically dismissed all correlation. Disappointed that apple does not have a means of looking beyond their laptop screen to reality and make a human brain driven judgement call. The water resistance is a advertising gimmick and needs to be addressed by consumer affairs

I had an issue with my Apple Watch band peeling off, making it a hassle to use. Even after promptly sending pictures that clearly showed the problem, Apple was adamant that I visit the store. Frustrated but hoping to resolve the issue, I invested two hours going to the Sydney Store, only to be told they didn't have a replacement available. I informed them I'd be traveling overseas and wouldn't return until September 14. They assured me they'd notify me close to that date when the item was ready for pickup.

To my annoyance, I received an email the very next day saying the item was ready. I had to call them to point out their mistake, and they casually told me not to worry. On September 15, after returning, I called to check if the item was available to avoid wasting more time. They said no and insisted I book an appointment—why does Apple seem intent on making warranty claims as difficult as possible? The amount of time I've wasted on this could have been used to buy a new band and have it delivered to my door.

Update: I booked an appointment, and unsurprisingly, they didn't have the item. They said it would arrive within two weeks and that I'd need to visit the store a third time to collect it, wasting even more time and money. This could have been resolved over the phone when I called earlier. While writing this update, I got a call from the store saying they suddenly had the item in stock and asked if I could come back to pick it up. Already on my way home, I declined. I'll be filing a complaint with Fair Trading because they have no consideration for their customers' time whatsoever. I'm giving one star because I can't give zero. Just rubbish after-sales support.

Update: complaint lodged with Fair Trade.

Update 20/12/2024: had to buy new computers for my business and instead of paying Apple's scorching price of $4,199 on each Mac Studio, I bought PCs for a fraction of the price ($1,550). There's no reson to pay almost 3 fold the price for less and in the end struggle to get warrant, especially on a machine used for work.

Update 31/01/2025: no asnwer from Apple.

Update 20/10/2025: having isssues with iPhone 17 Pro Max and Apple has given no solution. What a joke for a trillion-dollar company.

Unless you want an influx of ads and targeted marketing from apple and/or other major technology and online media players, never give positive feedback on anything.
No good deed goes unpunished.

I purchased IPhone 16pro with Apple Sales Specialist on the phone 4/08/2025. Because I used apple accounts balance to purchase the phone, the only option was to make it delivered to my home address. The Sales Specialist placed my order with wrong billing address. She used their own Apple store address as my billing address which made the order invalid, because technically Apple can’t bill Apple. Then apple payment team had to modify the order, which then caused the delay of my order for a few days. I talked to 2 Sales specialists on the day before I officially requested the order, they both said i would be able to receive the Iphone on Wed on 6/08/2025. However, on 7/08/2025, I not only hadn't received the Iphone, but also hadn't received the shipment notification. I called Apple and explained the situation and asked if they could push the order quickly or offered me a fast delivery because this was clearly their Sales specialist’s mistake and i would be leaving overseas in a few days. Then apple customer service offered me a solution which was to cancel the current order and she told me i could use my apple account balance to purchase an Apple gift card which can be used at in-store purchase which would be faster. I followed her instruction. Then I called sales specialist again to purchase gift card, but I was told I couldn’t use my account balance to purchase gift cards or for in-store purchase and I waited on the phone for 45 mins and all I heard was they had no other solutions. I had been messed around by sales specialist and customer service at different levels and all I heard was no solution. What kind of service it is! I called customer service again to escalate the issue and she offered me to do in-store pick up by using apple account balance for the purchase. When I called sales specialist again and explained what happened. She placed the order but she couldn’t push it through because account balance purchase only allow for delivery not in-store pick up. She had to send the order to their IT team to unblock it and I was told I needed to wait for 24 hours until I received the notification that the order was unblocked. The next day, after waited for 22 hours, I called again to check on the status, because everytime after I was told I would receive a notification email from Apple but I never received. On the phone, I was assured that I would receive unblock order notification from apple within the next 2 hous…While after waited for another 4.5 hours, finally I received the notification saying my order is ready to go. The next morning I called apple sales again to continue with the order and the guy told me my order was still blocked, then he transferred me to customer service and just long wait. Customer service told me the ticket request made by their sales 2 days ago didn’t mention “in-store pick up” and they just requested it a few hours ago and I had to wait for another 24 hours. I had repeated like over 10 times I would be leaving overseas soon, so I had no time to constantly wait for 24 hours and another 24 hours and another 24 hours due to the incompetence of their apple staff. I was on the phone for 2 hours and then they offered to return my account balance back to my gift card. In the past a week, I spent 1 to 2 hours each day on the phone with apple service and everytime I had to repeat what happened and the story just got longer and longer, and everytime I got different advice and got pointed to different directions. The Australian apple service is shockingly incompetent and they don’t do their due diligence when the order was placed and then mislead customer to take incorrect steps. Customers wasted hours and hours on the phone and everytime repeated the issue to different staff and everytime got different advice. There is no communication within Apple service departments; there is no common understanding of the general internal processes, inefficient issue handling, wrong advice, system errors, over-complicated ordering system. How could any customer believes apple can offer high-tech on their products when their internal process is such a mess and no technology within their own company. I told customer service girl to get her supervisor to give me a call because I wanted to make an official complaint, and I knew she wouldn’t say anything to her supervisor and the truth is I haven’t received any phone call from apple. Such a big company, no internal control of customer service quality and no complaining channel and don’t care customers’ time. When other mobile phone suppliers are doing a better job, apple will lose their market share.

Worst company of the world.
Programmed obsolescense.
Customer service bunch of useless people.
I hate apple.

I just wanted to say a big thank you to the Apple Support team! The service I received was outstanding, professional, patient, and genuinely helpful. They didn’t blame me for not contacting them earlier and really listened and understood my situation. I really appreciate the time and care taken to offer clear advice and solutions. Hopefully, they are able to resolve my situation with my 2019 MacBook on Monday. It’s experiences like this that remind me why I love Apple products and keep coming back.

I purchased AirPod Pro 2nd Generation in early April. There is a problem with them. Despite many lengthy calls, message exchanges and a visit to the Genius Bar the issue remains unresolved. Apple’s support process has been suboptimal to put it mildly. Bad handoffs, incorrect information, failed commitments to escalate. Ironically little automation or intelligence. The device is useless to me. Hugely disappointed in the technology (this is a known defect) and totally dismayed at Apple’s utterly ineffective support.

Difficult to deal with regarding warranty

I bought airpods that's faulty and was promised with a return at anytime and getting a new one, when I proceeded with asking for return, they agreed to send it but they are not sending anything, it's been a long time and i am being ignored when asking for a status update and forced me to replace the product with another that's not identical. I asked for case documentation, they are refusing to provide case documentation neither they do not communicate via emails. You cannot get anything written from them as they ignore and avoid responding to you in writing. DO NOT BUY FROM THEM! They are not honest!

I would give 0 stars.
Issue with credit card expiring. No email from Apple to let me know there was an issue. Just log me out of all my accounts (iTunes, Apple TV). They won't allow me to log in and now access to the account is denied. They wont fix access and now I can access all my purchase music.
If I had an apple device, they may be able to help me - what a joke! Their apps are able to be used on pc and android, why do I need an apple device to authenticate?
Their answer is they cant help and their solution is have to create a new account. That's all good except I have to set up a new email address just to access that account as my current address is in use and I wont get access to my purchases.
Customer service is poor at best and borderline unethical if you consider how much I have spent on purchased music that I can no longer access. No accountability and no care for their customer.

Apple continue to charge me $14.99 per month for Minecraft play with friends. As far as I was concerned this was free. I have asked Apple numerous times why they are charging me and I get the same reply, they won’t refund me and their decision is final. Do Apple ever bother to help customers or explain anything at all………… NO. APPLE have the worst customer service I have ever seen, they do no answer your questions, they just scam you and tell you that the decision is final.

After the update 18.3.1 my battery started to drain very quickly.

Apple is sneaky & dishonour about their payments. I didn’t sign up to there app but  they charge me $60 thanks Apple. and when I email they they don’t accept my emails

Thier "apple intelligence" is not even intelligent. If you like charging your phone 3 times a day. Go ahead.

Awesome experience, loving my new iPhone 15 pro max, great camera and hardware