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On the day of collection, I received an email informing me that my sofa collection time slot was between 7am and 10am. That did not happen. No communication, no way to contact them directly, no email on the website and no listed customer service or phone number. This is the company used by Sofalistic, a company that also lists no email or phone number. Oh, and just to top things off, Sofalistic state that 'they (the movers) will wrap and protect your sofa at the collection'. When they finally did arrive at gone 4pm, that did not happen either (luckily, the full removal was caught and recorded on my internal CCTV system). I'm sure, beyond this, I need share no more to justify my one star rating (which in and of itself is way too generous)

If I could score a 0 then I would. Advised of a date and time, got rid of my old sofa and got the day off work to be then told it would be 3 days later. No phone call just a rebooking! Apparently the van has broken down, baring in mind my sofa wasn't due to be delivered for another 4 days (so obviously a blatant lie and excuse) are DFS or the sofa delivery company going to pay for my day off or thr next day off that they plan to deliver or send me something that my children can actually sit on in the meantime!? Absolutely disgraceful company, avoid at all costs. DFS use them and I will be telling people to avoid DFS because the sofa company deliver for them. Asked to speak to a complaints department or manager and no such look.

Their driver went past us up a narrow country lane way too fast today .4x humans 4x dogs .
Complete and utter idiot !!

If I could rate 0 stars I would. I was told they could not get to my property, which was untrue there was simply a diversion in place on a different road. When I queried this, they put the phone down and blocked my number. When speaking to customer services I was told 3 times I would receive a call back from the warehouse delivery manager and that a delivery same was may still happen. This did not happen so I am now without any furniture and no booked date for delivery. Appalling.

Undelivered. Repeated delivery breaches. Waste of time and money.

Excellent sofa delivery service today! The two delivery guys were absolutely brilliant — very friendly, polite, helpful and professional. They handled everything carefully and made the whole delivery process easy and stress-free.
Really happy with the service and would definitely recommend them. Thank you to both of them for doing such a great job! 😊

Rude drivers/delivery men. On his way out one said a snark comment about talking about me later with his colleague after I had been nothing but incredibly friendly and kind with them the entire time. Was quite taken aback, who says that to someone?

Pre-delivery communication was great but actual delivery a different story.

It was raining when the truck arrived which was the first issue that was complained about. Two seconds into the house when we said the sofas were going to the first floor we got a cranky “You’re shitting me!” (Which my husband heard as “you’re having a laugh!” So if I have misquoted it is because side of the force of the complaint). We ordered sofas that came in components specifically because of being on the first floor. This was met with derisive comments about them not knowing; not our problem as we had many conversations with DFS about it. Grumpy One tells Grumpy Two about the tragedy of the stairs, ongoing whingeing commences.

First piece goes up the stairs. Lots of huffing, stopping, complaints about the heaviness and lack of grip on the sofa component. Takes about 5 minutes of moaning to go up the storey. Repeat for piece two. At this stage I’m curious just how heavy these things are, wondering if there’s a black hole hidden inside. I lifted a component myself (a 5”5, 66kg middle-aged woman) on the metal bars which acted as brilliant grips at the base without issue. The whole piece. Lifted by one mid-sized woman. Granted I am Ukrainian and am not afraid of physical labour, however, no sweat was broken or swearing erupted during my solo effort.

The third component went up with “the salespeople deserve to be shot!” With more moaning about the weight which must have been from the intrinsically tricky nature of quantum entanglement which placed the weight back just in time for two men who life furniture for a living to have heart attacks about.

At this stage my daughter wanted to come see what was going on but I didn’t want her to have to be subject to the unpleasantness in our house.

Once they started to assemble the pieces the horrible attitudes and complaining mellowed, although Grumpy One went up the stairs once without carrying a thing and I had 999 on standby, worried he was pulling a poop string or worse.

Two loud bangs were head from above which could only have been from the removal of the black hole from the sofas. We prayed that they would not crash through the ceiling.

On leaving they apologised for moaning and that it was directed at the company and sales people. Little comfort for the dark cloud and horrible unprofessionalism brought to our house.

If you have issues with lifting sofas up one storey, perhaps you shouldn’t work for The Sofa Delivery Company.

I would like to personally thank Sam and Rob for the delivery of my Sofas. I had a courteious telephone call before hand to tell me they were on their way. The sofa's arrived at my allocated time slot. It was a very hot day, 33 degrees. They were polite, friendly, professional and proficient- they made it look putting the sofa's together effortlessly. They were big sofa's to bring in and put together.
Sam and Rob you are a credit to your company.

We received a large and very heavy sofa from Sofalistic on behalf of our son.
Our three hour window was confirmed at 5pm the evening before and we received a call 30 minutes before the van arrived.
Connor and Thomas worked really hard to get the large very heavy sofa through the front door and in place fully assembled in the lounge.

A very disappointing service before our item has even arrived. We have just been told that our order will now be delivered 3 weeks after its estimated delivery time due to them not having the capacity to deliver it to us on time.

Should have been first delivery of the day between 7 and 10. Got up early ready for it. No communication until outside of delivery slot around 10.05 to say it won’t be delivered today as furniture wouldn’t fit on the van. Honestly would think this is a fairly basic requirement for a delivery company. Have suggested the drivers were perhaps watching the football and decided not to turn up today. Really cross as we have waited an age for patio furniture to arrive and now have to wait more. Outside of our hands who our furniture company use for deliveries but if you have a choice, avoid.

would like to thank the delivery team for providing outstanding customer service.

The first time my sofa was due to be delivered, there was an incorrect address on the system due to a mistake made by a Sofology agent. The two delivery drivers, Graham and Mark, were incredibly patient, respectful, and understanding throughout the situation. They waited while I contacted Sofology to have the address corrected so that my delivery could be rearranged.

Unfortunately, the customer service agent I spoke to at Sofology was rude and unhelpful. Despite this, Graham and Mark went above and beyond to support me. After the agent ended the call, they took the initiative to call back themselves, explained my situation, including the fact that I don’t have a car, and spoke directly with the agent to help resolve the issue. Thanks to their professionalism and willingness to help, everything was sorted without me having to travel to a Sofology store.

When my sofas were delivered on the rearranged date, the delivery drivers, Tom and Lee, were equally exceptional. They were friendly, polite, and incredibly helpful. They carried the sofas all the way up to the third floor without a single complaint and did so with a positive attitude throughout. They treated my home with care and were genuinely kind and respectful.

All four drivers—Graham, Mark, Tom, and Lee—provided customer service that went far beyond what I expected. They turned what could have been a very stressful experience into a positive one through their professionalism, kindness, and dedication. They are a real credit to the delivery company, and I hope they receive the recognition they truly deserve.
Just to mention sofology has sent me a good will gift to compensate for the error made

2nd drop of the day and the driver and labourer decide they don’t want to drive up the access lane to us in their 7.5t truck despite it’s being fully accessible by 18t trucks and serviced by 4 different council bin trucks on a weekly basis - can’t ring them directly so spoke to DFS who said would have the warehouse ring us back…. Guess what?

To be clear, I wasn't a customer, however I am a neighbour of someone who had a delivery. I have tried all morning to contact the Sofa Delivery company, it is impossible and now makes sense why the driver was so disgracefully rude, belligerent and disrespectful. He clearly knew that the chances of a complaint being lodged were impossible.
The large van had blocked my driveway when I returned home, causing traffic to back up on my road in both directions . After trying to get their attention, the driver finally came out to move his van... but only enough to give me access to put my car on my drive and then blocked my car on my drive. When I asked him not to block me in, his answer was to tell me to manoeuvre my car onto my neighbours drive to get out, as I was going straight back out after dropping shopping off. Appalling behaviour and abuse, however as you can't contact the Sofa co, it makes perfect sense that he feels he could act this way without fear of consequences.

I had a scheduled time slot after buying a sofa from Sofology. I was told I would get a call an hour before and it never came. My order was marked as delivered. It wasn’t delivered to me. I contacted sofology who stated the order has been marked as delivered, signed for and proof of delivery was made. But again not to me. Sofology cannot confirm who or where my sofa has been delivered. They in the process of “ investigating “. I would not recommend buying any sofa from a company that subcontracts for this company given my own experience and clearly a similar experience as many other customers. Completely unacceptable that orders are not being fulfilled and £1300 sofas are just being delivered to random people.

Absolute shambles. Ordered a sofa from Maze which had a delivery estimate of 9th April. On 8th April I missed a call from these guys at 7.30am to arrange delivery. I called back 9 times during the course of the day - straight to voicemail. I called 3 times on 9th April in the morning - straight to voicemail. They eventually returned my call on the afternoon of 9th April to say they couldn't deliver it until 21st April with a 12 hour delivery window and I would be contacted the day before. I asked if we could move it to the 23rd and it took over a week and 3 chasers for them to reply to the email to say no. It's now 21st April. I have made arrangements with builders and neighbours to cover the delivery if I could give them a time. I have not been contacted as promised with a delivery window. I have no idea if / when it's turning up. I have tried calling 3 times - straight to voicemail. This is a £5k sofa. Absolutely appalling service. MAZE and anyone else please stop using them, they are damaging your reputation. I will not be buying any more furniture from a store that uses them as the delivery partner.

I hope Sofology rethink their relationship with this company. Absolute shambles. My sofa was meant to arrive two days ago. The delivery company decided to just cancel it after waiting all day. Zero communication from The Sofa Delivery Company. The driver didnt even bother calling, just cancelled it at the last minute. Hung up on any calls as well. Now we cant get through to anyone there or any answers. They have given a new delivery date which is too far away and completely unacceptable. Meanwhile we have no sofa now. I will be looking to raise my complaint to managment.

Unfortunately, the delivery experience completely ruined what should have been an exciting day.
The two delivery men were rude, abrupt, and unprofessional from the moment they arrived. Simple conversation was met with sarcasm

The staff members damaged my property and they didn't seem to care.

DFS customer services is useless just like the delivery company!

Utter Rubbish! What a bunch of clowns these guys are. Failed to deliver on the arranged day, no phone call, nothing! Followed them on tracking and while they managed to deliver to someone a mile down the road from us, they just decided not to bother with us, despite the fact that our deliver was no5 in the schedule, and the house a mile away was delivery 7. They then headed 10 miles in the opposite direction, only for the tracking update to then say "Sorry we couldn't deliver today". I'm guessing staff dress code is clown shoes and red noses?! Useless!