Aptive Pest Control - Cleveland Opiniões 211

Resposta da Aptive Pest Control - Cleveland

Há 3 dias

Hi Nick,

Thank you so much for your thoughtful feedback! Hearing that our Aptive team has been professional, attentive to your concerns, and most importantly effective in keeping the pests away truly means a lot to us. That’s exactly the kind of experience we strive to provide, making sure you feel heard and that your home is handled with care every step of the way. We’re grateful to have you as part of the Aptive family!

-Jasmine, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

Há 3 dias

Hi Pat,

We appreciate you taking the time to share this, and we understand how frustrating it is to feel out of the loop and only notice a visit through billing rather than clear communication.

At Aptive, we aim for every service to be handled with transparency and proactive updates so you always know when we’re arriving and what work has been completed. What you’re describing is not the experience we want for our customers, and we take that feedback seriously.

We’d like the opportunity to look into your account and understand what’s been happening with the missed notifications. If you’re open to it, please reach out so to socialmedia@goaptive.com we can review the details and make sure moving forward your service is handled with the clear communication you should expect from Aptive.

-Jasmine, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

Há 7 dias

We really appreciate you taking the time to share this with us, Kate! It’s great to hear that our service professional was able to focus on the areas of concern while respecting your preferences and still deliver a thorough and attentive visit. It’s also wonderful to know the communication and service felt friendly and clear throughout as well!

We’re grateful you chose Aptive to handle your pest concerns, and we truly appreciate you being part of the neighborhood!

-Alexis, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

4/05/2026

Hi Debbie,

We really appreciate you sharing this, thank you! It’s great to hear our Aptive service professionals have been friendly, helpful, and consistently professional during your visits.

That kind of experience is exactly what we aim for, making sure every visit is handled with care, respect, and attention to your home. Thanks for choosing Aptive, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

4/05/2026

Hi Andrew,

We really appreciate you sharing this, thank you! It’s great to hear your Aptive service professional was knowledgeable, professional, and treated your home with that same level of care and respect.

That mindset is exactly what we aim for, making sure every home is handled with attention and treated as if it were our own. Thanks for choosing Aptive, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

29/04/2026

We really appreciate you taking the time to share your experience since starting service with us, Ray. It’s great to hear the ants have been completely resolved and that you’ve seen such a noticeable improvement overall, including with ticks. That kind of long-term progress is exactly what we aim for!

We also appreciate your honesty about the few issues along the way, and we’re glad to know they were fully handled. Making sure concerns are addressed and following through when needed is an important part of the service.

Thank you for your continued trust and for sharing your feedback. We’re grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Resposta da Aptive Pest Control - Cleveland

27/04/2026

Hi Anita,

Thank you for taking the time to share this, and I’m sorry to hear your experience didn’t meet expectations. I understand your frustration around pricing, cancellation concerns, and still seeing spiders after service, that’s not what we want for any Aptive customer.

We aim to deliver consistent protection and clear value, so feedback like this is important for us to hear and review. While pest pressure can sometimes vary seasonally, you should still feel confident that the service is doing its job and that concerns are being properly handled.

If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service details so we can take a closer look at your account and what happened here. We appreciate you sharing your experience, and we’ve got this handled as we continue working to improve.

-Jasmine

Resposta da Aptive Pest Control - Cleveland

20/04/2026

Thank you so much for taking the time to share your positive experience with us, Jeff! It's great to hear that Andre has made such a great impression. At Aptive, we pride ourselves on ensuring that every pest problem is handled with the utmost care and professionalism, and it's wonderful to know that Andre exemplifies this commitment. We really appreciate you trusting our team to ensure your home remains protected against unwanted pests!

-Alexis

Resposta da Aptive Pest Control - Cleveland

20/04/2026

Thanks for taking a moment to share this, Shannon! It’s great to hear that Jessica has been consistently punctual, communicates ahead of the visit, and takes the time to be thorough and informative while servicing your home. That kind of reliability and care makes a real difference, and we’re glad it’s been a positive experience for you. We really appreciate your trust in Aptive to handle your pest control needs!

-Alexis

Resposta da Aptive Pest Control - Cleveland

15/04/2026

Hi Linda,

Thank you for the great feedback. We’re really glad to hear the communication and attention to your specific needs stood out, that’s exactly what we strive for at Aptive. We appreciate you trusting us with your home and are happy to know everything was thoughtfully handled for you. If you ever need anything in the future, we’re always here and ready to help keep things handled.

-Jasmine

Resposta da Aptive Pest Control - Cleveland

15/04/2026

Hi Debbie,

Thank you for the kind feedback. We’re glad to hear your service professional was polite, knowledgeable, and took the time to answer your questions and speak with you throughout the visit, that’s exactly the experience we aim to deliver at Aptive.

We truly appreciate you trusting us with your home, and we’re happy to know everything was well handled and clearly explained during your service. If you ever need anything in the future, we’re always here and ready to help keep things handled for you.

-Jasmine

Resposta da Aptive Pest Control - Cleveland

14/04/2026

Hi Vicki,

Thank you so much for sharing this wonderful feedback! We’re really glad to hear our service professionals have been polite, knowledgeable, and consistent in taking care of your home.

At Aptive, standing behind our work and making sure your home feels protected is a big part of what we do. It’s great to know things feel handled and that you’re seeing real results with a protected home. We truly appreciate your trust and support!

-Jasmine

Resposta da Aptive Pest Control - Cleveland

13/04/2026

Hi Scottie,

Thank you for taking a moment to share your experience and for being a valued part of the Aptive family. Hearing that you’ve been consistently satisfied truly means a lot to our team.

Our goal is always to provide dependable service and peace of mind, so you can feel confident your pest concerns are handled every time we visit. We appreciate your continued trust in Aptive and look forward to keeping things handled for you.

-Jasmine

Resposta da Aptive Pest Control - Cleveland

13/04/2026

It’s great to hear that our service professionals consistently provide personable, professional, and thorough service during each visit, Summer! Feedback like this means a lot to the team and reflects the experience we strive to deliver every time. We really appreciate your trust in our team at Aptive to handle your pest control needs!

-Alexis

Resposta da Aptive Pest Control - Cleveland

14/04/2026

Hi Bill,

Thank you so much for sharing this! We’re really glad to hear our service professionals have consistently been friendly, knowledgeable, and proactive about checking in on your concerns and needs.

At Aptive, that kind of communication and attentiveness is exactly what we strive for on every visit, making sure your service is tailored to your home. It’s great to know everything feels handled with care and attention. We truly appreciate you trusting us with your pest control needs!

-Jasmine

Resposta da Aptive Pest Control - Cleveland

14/04/2026

We really appreciate you taking the time to share this, Lois. It’s great to hear that Andre did a great job and provided photo updates showing the areas that were treated. That kind of communication and attention to detail helps make the service experience clearer and more reassuring, and we're so glad it stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Resposta da Aptive Pest Control - Cleveland

10/04/2026

Thanks for taking a moment to share this with us, Avegail! We're so glad our service professional made such a positive impression and that your pet is comfortable with him. It's wonderful to know that our services have effectively kept your home a space you can truly enjoy. We truly appreciate your feedback and your perfect rating. If you ever need anything or have further questions, please don't hesitate to reach out. We're here to help handle any concerns you have!

-Alexis

Resposta da Aptive Pest Control - Cleveland

9/04/2026

Thanks for taking the time to share your experience with us, Stanford! We're thrilled to hear that Torean did a great job the other day, ensuring any area of concern was handled with care so your home can be protected against pests. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We're grateful to have you as a part of Aptive!

-Alexis

Resposta da Aptive Pest Control - Cleveland

8/04/2026

We really appreciate you sharing this feedback, Jill! It’s great to hear our service professional took the time to be both thoughtful and thorough, carefully checking for any active areas or signs of pest activity. That kind of attention can make a big difference in keeping things under control. Thank you for choosing Aptive to handle your pest concerns!

-Alexis

Resposta da Aptive Pest Control - Cleveland

8/04/2026

Hi Paula,

Thank you for sharing your feedback. We’re glad to hear our service professionals have consistently been cheerful, helpful, and thorough. We completely understand your concern regarding the unexpected price increase and apologize for any frustration it caused. At Aptive, we take every detail seriously and are committed to addressing issues like this directly, because when it comes to providing reliable service and protecting your home, you can trust us, we’ve got this handled. We appreciate you bringing this to our attention and value you as part of the Aptive family.

-Jasmine