Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Staff checks in to see if there are any specific problems to address or if I have questions. Also, tell me what they will be doing as far as treatment is concerned. Staff is courteous and professional... Ver mais
A empresa respondeu
This company could do well if they would keep the scheduled appointments. I called in for a comeback to spray my yard as it was raining the day they came for a scheduled appointment, they did spray in... Ver mais
A empresa respondeu
Because he has a very good worker no complaint so I read him on both five I do hope that you guys keep him around for a while Mfs,Forward Bertha
A empresa respondeu
Informações sobre a empresa
Welcome to Aptive Pest Control
Escrito pela empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informações de contacto
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, Estados Unidos da América
- 19103485384
We overthink pests so you don't have to.
4,3
Excelente
269 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Your technicians are top notch
Your technicians are top notch! Pleasant, friendly and very willing to do a great job.
19 de junho de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Donna,
Thank you for sharing your feedback! We’re so glad to hear your service professionals have been top notch, and that you found them pleasant, friendly, and committed to doing a great job.
At Aptive, that kind of positive attitude and effort is exactly what we strive to deliver on every visit. We truly appreciate your support, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
Wonderful
Wonderful, helpful, courteous technicians. They also arrive on schedule! Great company.
11 de junho de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Barbara,
Thank you for the wonderful review! We're thrilled to hear that our Aptive service professionals have been helpful, courteous, and respectful of your time by arriving as scheduled.
Providing dependable service and a positive customer experience is what we strive for every day. Your kind words let us know we're doing our job well and keeping your pest control needs handled. Thank you for choosing Aptive. We've got this handled!
-Jasmine, Aptive Care Team
Staff checks in to see if there are any…
Staff checks in to see if there are any specific problems to address or if I have questions. Also, tell me what they will be doing as far as treatment is concerned. Staff is courteous and professional.
27 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Elizabeth,
Thank you for sharing your experience with Aptive. We’re glad to hear our team has been checking in with you, clearly explaining the treatment process, and providing courteous, professional service.
We really appreciate your trust in us. That kind of communication helps ensure everything is handled the right way for your home, and we’re happy to keep delivering that level of care and clarity on every visit.
-Jasmine, Aptive Care Team
They let us know when they’re coming
They let us know when they’re coming. They take pictures when they’re done and they’re very polite and they do what they say.
31 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Charles,
Thank you for taking the time to share this feedback. We’re really glad to hear that the communication, professionalism, and follow-through from our team have made a positive impression during your service with Aptive.
It’s great to know the updates, photos, and overall reliability are working well for you, that’s exactly the kind of experience we aim to deliver. At Aptive, we’ve got this handled, and we appreciate the trust you’ve placed in us to take care of your home.
-Jasmine, Aptive Care Team
Chase was very pleasant and did an…
Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at her house.
7 de junho de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Christine,
Thank you for taking the time to share your feedback. We’re glad to hear Chase provided excellent, pleasant service while taking care of your needs during his visit with Aptive, but I’m truly sorry to hear about the frustration you experienced with repeated scheduling changes.
That level of rescheduling is not the experience we want for our customers, and I understand how disruptive and disappointing that must have been. Please reach out to socialmedia@goaptive.com so we can review what happened and help ensure your future appointments are handled much more smoothly. At Aptive, we’ve got this handled, and that includes making sure your time is respected and your service experience is consistent from start to finish.
-Jasmine, Aptive Care Team
Thoroughness
30 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Thanks for sharing this, Bill! We are thrilled to hear that you found our service thorough and deserving of a 5-star rating. At Aptive, we pride ourselves on ensuring that every pest control need is handled with precision and care. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put into every service. If you ever need assistance in the future, remember, we've got them handled!
-Alexis, Aptive Care Team
Because he has a very good worker no…
Because he has a very good worker no complaint so I read him on both five I do hope that you guys keep him around for a while Mfs,Forward Bertha
24 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Bertha,
We really appreciate you taking the time to share this and for the 5-star rating. It’s great to hear your service professional did a solid job and that you’re happy with the service.
At Aptive, we’re committed to keeping things handled the right way by sending out professionals who care about doing quality work and earning your trust. We’ll be sure to pass your feedback along, and we truly appreciate you choosing Aptive to take care of your home.
-Jasmine, Aptive Care Team
When I signed up for this service I was…
When I signed up for this service I was very clear with your sales rep I never wake before noon. Your techs always call or text before ten.
I have no idea what they do but if you can’t work after one please stop the contract
28 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Robert,
We hear your frustration, and I’m really sorry the timing of our visits hasn’t aligned with your schedule. At Aptive, we aim to make service as convenient as possible, and it’s clear we’ve missed the mark on that for you.
We want you to feel confident that this is handled the right way moving forward. I’d like to make sure your preferences are properly noted so our service team can better align arrival communication and scheduling options with your availability after 1 PM. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this corrected with you directly.
-Jasmine, Aptive Care Team
We have just started ( 3 times ) using…
We have just started ( 3 times ) using them and everything is working well. The guy that does ours is very professional and friendly.
4 de junho de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Roger and Ashley,
We really appreciate you taking the time to share this, especially so early in your service with us. It’s great to hear things are going well and that your service professional has been friendly and professional during your visits.
At Aptive, our goal is to make sure everything feels fully handled from the very beginning, so you can feel confident your home is being taken care of the right way. Thank you for choosing Aptive, we truly appreciate your trust in us as you continue your service.
-Jasmine, Aptive Care Team
I like the written feedback
I like the written feedback. I dont know uf they are dealing with moles in lawn as promised when we signed up. Dont know when they need to come inside the house. Seems they are here less than five minutes when they come. Dont know how to let them know we want them to deal with some thing special like a wasp next next to door.
28 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Pamela,
We really appreciate you taking the time to share this, and I’m sorry to hear there’s been confusion around what’s being treated and how to request additional help. That’s not the clear, confident experience we want you to have with Aptive.
At Aptive, we want to make sure everything is fully handled and easy to communicate, whether it’s moles, interior service, or specific concerns like wasps. Please reach out to socialmedia@goaptive.com so we can review your account, clarify what’s included in your plan, and make sure your service team is aware of your priorities moving forward. We appreciate the opportunity to get this properly handled for you.
-Jasmine, Aptive Care Team
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Betty,
We really appreciate you taking a moment to share this! It’s great to hear your Aptive service professionals followed your requests and delivered the service exactly how you wanted.
That kind of clear communication is what we aim for on every visit, and we’re glad it came through here. As always, we’ve got this handled when it comes to making sure your preferences are respected and your home is taken care of.
-Jasmine, Aptive Care Team
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for the great feedback! We’re glad to hear you received excellent service with Aptive.
At Aptive, our goal is to make sure everything is handled with care, consistency, and professionalism from start to finish. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
I wanted back yard done twice
I wanted back yard do twice, he didn’t do it properly. That’s all I care for my shots haven’t received this numerous times. That’s deserves a bad review
27 de janeiro de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Bart,
We really appreciate you taking the time to share this, and I’m sorry to hear you feel the backyard treatment wasn’t completed properly and that you’ve had repeated concerns about your service. I understand how frustrating it is when the specific areas you care most about don’t feel like they’ve been fully addressed.
At Aptive, we want every visit to feel thorough and aligned with your requests, so feedback like this is important for us to review closely. If you’re open to it, please reach out to socialmedia@goaptive.com so we can look into your service details and make sure your concerns are properly addressed. Our goal is always to make sure things are handled correctly and completely, and we’d like the opportunity to work toward a better experience for you.
-Jasmine, Aptive Care Team
Josh was great! 10 out of 10 points/stars
Josh, on Friday was great. He called ahead (instead of texting to a land line), he listened, he did what I asked, he provided feedback and suggestions. He was concerned about my pet. He had info about where the bait stations *should* be, and replaced the one that was missing. He noted that the stations were not where they were supposed to be, and showed me that the ones he found were empty--which they should not have been. Josh gets 10 out of 10 points for courtesy, pleasantness, and willingness to help and provide excellent service.
Aptive, as a company, on the other hand, has provided increasingly poor service over the time I've contracted with them. I originally contracted them for an any problem. I still have a serious ant problem. Every year, from March or April until November. Not helpful.
30 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for taking the time to share this detailed feedback. We’re very glad to hear Josh provided such attentive, thoughtful service, from communicating ahead of time and listening carefully to your concerns, to addressing the bait stations and showing care for your pet. We’ll be sure to share your kind words with him.
That said, we’re very sorry to hear that your overall experience with Aptive has not met expectations, especially with the ongoing ant concerns you mentioned. That’s not the level of results we aim to deliver. At Aptive, we want every part of your service to feel clearly handled and effective, and it’s clear we’ve fallen short here.
We’d really appreciate the opportunity to look into your account and work with our local team to better understand what’s going on and how we can improve your results. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this properly handled for you.
-Jasmine, Aptive Care Team
Resposta da Aptive Pest Control - Wilmington (Sales)
We love hearing that you had such a great experience with Leo treating your home, Cheryl! Our goal is to provide the best possible service every time we're at your home, and it's wonderful to know that you've been satisfied. Thanks for trusting Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
The visits always provide a thorough…
The visits always provide a thorough service.
21 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
The employees are very professional
The employees are very professional and respectful to us and the property. They communicate the appointments with 2 weeks in advance and on the day of the appointments they ensure to text you when they are in route to your home. Definitely the best company I dealt with for pest control.
28 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Lescha,
We really appreciate you taking the time to share such thoughtful feedback. At Aptive, it means a lot to hear that our team has been professional and respectful to both you and your property, and that the communication from advance scheduling to day-of arrival updates has stood out in a positive way.
That level of consistency and care is exactly what we strive for, making sure everything is clearly communicated and properly handled so you always know what to expect. Thank you for choosing Aptive, we’re truly glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
The service people are very good
The service people are very good. It’s the “office staff” (sales dept) that I have a problem with. I feel they misled me on pricing.
27 de maio de 2026
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Bobbie,
Thank you for sharing this and for choosing Aptive. I’m glad to hear you’ve had a positive experience with our service professionals, but I’m sorry to hear your experience with pricing and communication from our office team left you feeling misled.
At Aptive, we want every part of the experience, from service in the field to conversations with our office team, to feel transparent and fully handled with clarity and trust. What you described is not the experience we want for our customers.
Please reach out to socialmedia@goaptive.com directly so we can review your account, look into what was communicated, and work toward getting this properly handled for you.
-Jasmine, Aptive Care Team
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi Richard,
Thank you for sharing this and for choosing Aptive. We’re glad to hear Dylan did a good and thorough job during your service visit.
That’s exactly what we aim for at Aptive, making sure every service is handled with care and attention to detail so you can feel confident in the work being done at your home. We appreciate your feedback!
-Jasmine, Aptive Care Team
Resposta da Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for sharing this and for choosing Aptive. We’re sorry to hear you’re considering canceling your service.
We’d appreciate the chance to understand your experience and see if there’s anything we can do to help. At Aptive, our goal is to make sure concerns are handled clearly and respectfully, and we want to ensure nothing was missed on our end.
Please reach out to socialmedia@goaptive.com directly so we can review your account and get this properly handled for you.
-Jasmine, Aptive Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.