Hi Wendy,
The banger you purchased has a side air-intake port by design. It’s made to improve vaporization of concentrates and, with the right setup, to spin pearls efficiently. The product photos and description call out this feature, and we’ve sold a large number of this exact model without issues.
If your pearls aren’t moving, it’s almost always a setup/tuning point—not a defect. Here are quick fixes that resolve this 9 times out of 10:
Carb cap: Use a directional cap (or one with angled airflow). Flat caps won’t create the vortex needed.
Airflow balance: Let the side intake do its job; keep your draw steady and moderate. If you pull too hard, you cancel the vortex.
Pearl size/quantity: 5–6 mm pearls (1–2 pieces) work best in this model. Overfilling stops movement.
Temperature: Aim for low-to-mid temps; overheated pearls can stick and won’t spin smoothly.
We stand by the product because it performs when used as intended. That said, we’re happy to help you get dialed in, or, if you prefer, we can discuss options within our return/exchange policy (for unused items) or recommend a standard non-intake banger that matches how you like to hit.
Please email info@aqualabtechnologies.com
with your order number and a quick photo of your setup (cap, pearls, and banger). We’ll walk you through a 2-minute tune-up or sort an alternative that you’ll be happy with.
— Aqua Lab Technologies
