Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Ver mais
A empresa respondeu
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Ver mais
A empresa respondeu
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Informações de contacto
Estados Unidos da América
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Bom
308 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Overall Very Good
Easy-to-follow instructions, very aesthetic, and overall just an excellent product.
10 de junho de 2026
Resposta da AquaTru
Hello Yunus, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great support from Customer Service.
Customer service suggested a few different options for me to try to get the system to start working. The sensors were acting up unable to sense that the system had been cleaned. The water in Ca is hard so it requires regular descaling. This is my sister's Classic. I have a Carafe and it has never needed descaling even though I have had it longer that hers. Hers is used a lot more than mine, so there's that important piece. AquaTru worked with me diligently to resolve the issue. Thank you.
18 de março de 2026
Resposta da AquaTru
Hello Anju, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I just purchased the carafe
I just purchased the carafe. The tank does not fit evenly into the system and the lid does not close all the way. I see someone else has had the same issue. I've spoken now with 4 people and a supervisor. I don't know where they are located but they don't understand you and they don't listen. I am extremely disappointed in the service with this company and I wish I had never made the purpose. I would like to speak with a US representative.
23 de junho de 2026
Opinião espontânea
Resposta da AquaTru
Hello Ellen,
Thank you for bringing this to our attention. We are truly sorry for the trouble you had with your unit and that your initial customer service experience didn't meet our standards.
I'm glad our team was able to step in and send out the replacements needed to get everything running smoothly. Your satisfaction is very important to us, so please don't hesitate to reach out if you need anything else.
Best,
Team AquaTru
Excellent!
11 de maio de 2026
Resposta da AquaTru
Hi James!
Thank you for your feedback, welcome to the AquaTru family.
Best,
Team AquaTru
My RO machine has not worked properly…
My RO machine has not worked properly from the minute I started it up. Doesn't fill properly. I replaced 2 filters and 2 weeks later its saying replace them again. The machine is still in warranty, I've reported it to Aquatru and they refuse to do anything saying I need to replace filters, descale it. They say I nees to find out whats wrong with it and then they'll see what the can do.
I don't recommend this product or the company.
26 de maio de 2026
Opinião espontânea
Resposta da AquaTru
Hello Michael,
We’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1052084 so we can look into this in detail.
To move forward, please contact our Customer Support team at 1 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Best,
Team AquaTru / Karla Q
1 800-220-6570
AQUA TRU is GREAT!
I have used Aqua Tru products for now over 6 years. Never fails, quality filters and great customer service!
11 de maio de 2026
Resposta da AquaTru
Hello Ciaara thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great Experience
Fast, professional customer service. Great processing, good prices, and quick delivery.
11 de maio de 2026
Resposta da AquaTru
Hello Danielle, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Resposta da AquaTru
Hello Nubia, ,
Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru/ Karla
Wonderful showerhead love it thank you…
Wonderful showerhead love it thank you so much
11 de maio de 2026
Resposta da AquaTru
Hello Theresa, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
answered all my questions
answered all my questions. professional and courteous to my needs and inquiries.
6 de maio de 2026
Resposta da AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Resposta da AquaTru
Hello Heather, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Easy to use and I didn’t need help to…
Easy to use and I didn’t need help to use it. My tea is clear and flavorful without minerals
6 de junho de 2026
Resposta da AquaTru
Hello Ann, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Resposta da AquaTru
Hello Kimberly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
We have had our Aquatru countertop…
We have had our Aquatru countertop carafe for almost two years now and love it. Worth the investment to make sure your family has clean water.
11 de maio de 2026
Resposta da AquaTru
Hello Alexisis, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Nice snd knolegeable service by a…
Nice snd knolegeable service by a chsrming clombisn lady.
11 de maio de 2026
Resposta da AquaTru
Hello Sam, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Resposta da AquaTru
Hello Kim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Resposta da AquaTru
Hello Marykaye, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing company
The customer service is great. I ordered my Aquatru water system and I loved it so much I purchased one for my son. Recently I purchased 2 water filter shower heads, that were shipped quickly. They are so pretty. Nice adjustable settings. Love them!!
1 de abril de 2026
Resposta da AquaTru
Hello Tammy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very pleased
Customer service rep was very friendly and knowledgeable. Shower head filter works great.
11 de maio de 2026
Resposta da AquaTru
Hello Lori, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great since we starting…
Water tastes great since we started using Aquatru. I would highly recommend this machine
10 de maio de 2026
Resposta da AquaTru
Hello Catherine, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
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