Arbor Garden Solutions Opiniões 1918

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

This was just okay. Had to write separately to the company regarding late delivery and the attitude of the driver. Clearly limited quality control as all but one of the rafters had to be recut to fit.... Ver mais

Classificada 5 em 5 estrelas

Good solid construction - better than expected. Everything included other than a screwdriver - I’d recommend an electric one as there’s plenty of screwing required! Good instructions. Looks very smart... Ver mais

Classificada 5 em 5 estrelas

Can’t fault my experience, had a small issues with handles but was dealt with efficiently with great communication. Can’t fault the product I ordered either, everything just fit together. Will definit... Ver mais

Classificada 5 em 5 estrelas

The log store is the second order I have placed with Arbor Solutions and both stores have been excellent. The log store arrived earlier than I'd expected and the delivery driver was so helpful and f... Ver mais

Informações sobre a empresa

  1. Loja de móveis de jardim
  2. Fabricante de móveis
  3. Loja de móveis
  4. Fabricante
  5. Loja de mobília ao ar livre
  6. Oficina de móveis em pinho

Escrito pela empresa

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Escrito pela empresa

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 28% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience with the company and…

Great experience with the company and the product was really well made and easy to assemble when following the instructions provided via email. I needed to change trh delivery date and this was really well handles by the team. Would highly recommend

23 de novembro de 2025
Classificada 2 em 5 estrelas

Order was delivered and left on drive

Order was delivered and left on drive. I requested it to be put behind the gates as we were away. We had to pay someone to come and move it. Contacted company ant they have not responded to my complaint. We where going to order another item but think we will go somewhere else.

19 de novembro de 2025
Classificada 5 em 5 estrelas

Great log store, perfect.

Easy to use website and good selection of goods. The log store is ideal, great size and very sturdy. Easy to build. Delivery man was a great, getting it into back garden in torrential rain, thanks to him! I will order from here again.

9 de novembro de 2025
Classificada 4 em 5 estrelas

No problems

All good. Not 5 stars as the delivery was late and that impacted my work. Everything else was excellent.

19 de outubro de 2025
Classificada 4 em 5 estrelas

Good service

The kit came promptly and was very easy to assemble. However it was missing some hinges and handles.As soon as I informed them the missing items were sent. Good service and a well built bin store. Thank you.

16 de outubro de 2025
Classificada 1 em 5 estrelas

Incredibly unkind

I have ordered previously from Arbor Solutions but this time I found the process and service incredibly painful. The photos and descriptions do not match, and when I emailed to ask a question, they were deliberately evasive and consequently I ordered the wrong thing.

Yes it may sound like I should have been more careful, but it is easy to get things wrong when the images and descriptions do not match - and they knew I had got it wrong but yet cited 'that they were too busy to properly read the question' as the reason for not pointing out my mistake.

I cannot express how unpleasant they were and I would warn everyone to ask many questions and also point out that their images and descriptions don't match (apparently it's ok to have generic descriptions that don't match the item you are buying!!) and I hope you don't have to deal with their passive aggressive and righteous tone. Do not assume that they will help you, and do assume that they will do everything not to help you.

4 de novembro de 2025
Opinião espontânea
logótipo da Arbor Garden Solutions

Resposta da Arbor Garden Solutions

Dear Anna,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially as a returning customer.

After carefully reviewing the full correspondence and order details, we would like to clarify a few important points. Your order for a Wooden Workbench – Eucalyptus Hardwood Top (4ft depth, double shelf, assembled) was processed and delivered exactly as displayed on our website and as confirmed in your order summary. The product listing clearly specifies the eucalyptus hardwood plywood top, which differs in both appearance and texture from the MDF-top workbench you purchased previously.

At no point prior to delivery did we receive any request to confirm whether this order was identical to your previous MDF-top bench. Had such a query been raised, our team would have gladly clarified the difference between the two product types before dispatch. We believe all written requests were handled quickly, courteously, and efficiently throughout the entire process.

We would also like to confirm that the workbench delivered was in full accordance with the product description, images, and specifications shown on our website. No misleading information has been presented, and all product listings accurately describe their materials and features. That said, we are always open to improving clarity and have passed your feedback to our content team for review.

We are sorry that this situation has caused frustration and appreciate your previous business.

Kind Regards,
AGS Team

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