Arctic Fox & Co Opiniões 

26
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant quality and super soft! I bought a few pairs of their socks from here after admiring a friend’s. They have stayed super soft and cosy even after a few months. Would highly recommend ⭐️🤝

Classificada 1 em 5 estrelas

Ordered an item in January; after nearly a month of no update on when the order would be dispatched, I reached out via email and to their Instagram account providing my order number and simply request... Ver mais

Classificada 3 em 5 estrelas

Earring was broken when first taken out the box and gloves arrived with threads hanging. I have received delayed response from Customer Service with my complaints but issues were addressed and refun... Ver mais

Classificada 5 em 5 estrelas

Gave most recent purchase as a present and she loved it!! We both were obsessed with the quality and it shipped very quickly! Also excellent customer service with quick responses. I've placed three... Ver mais

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Arctic Fox & Co. is a simplistic and sustainable accessories brand blending Japanese and Scandinavian design. Founded from a simple desire to provide staple, minimal and sustainable accessories that never fail to keep the wearer warm and cosy in the coldest of all weathers.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

26 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(26)

5 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant quality and super soft socks

Brilliant quality and super soft! I bought a few pairs of their socks from here after admiring a friend’s. They have stayed super soft and cosy even after a few months.
Would highly recommend ⭐️🤝

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service! Natalie was very responsive and helpful. Delivery was quick, and I’m really happy with the quality of the earrings too.

3 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I am trying to contact the company to…

I am trying to contact the company to return an item, as this is the process that needs to be followed to authorise a return.
I have emailed three times and not had any response.
This is very disappointing. My next option may have to be to ask my credit card company to dispute the charge

6 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor Quality

Ordered the scarf in January (The Reykjavik Check Scarf), so have had it for about 2 months at this point. It is a lovely colour and, when I first got it, was a lovely soft thick texture. Despite being very careful to look after it, wearing it maybe 3 times a week, and regularly brushing it to prevent piling and keep it soft, it has become completely ratty, dense, and feels plastic-y. The material also makes my hair go insanely knotty and frizzy, which is incredibly annoying. Really disappointed with this purchase considering I thought - having spent £40 and with such good reviews - I would be getting quality. Though I love the sustainability aspect of the brand, the material is not suitable for use or, at least, definitely not for that price point.

2 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

One of the best customer sevice ever

One of the best customer sevice ever. I live abroad and was trying to buy a scarf for my daughter who lives in London but for some reason it wasn't possible to pay online.. So I contacted the customer service and Ben helped me for hours on end trying to find many solutions until we finally managed to get it sorted. He has unbelievable patience, he's so kind and diligent. He messaged me straight away as soon as I asked for help from the shop. Fantasfic customer service. Thank you Ben for your kindness and professionalism. I will definitely shop again at Arctic & Fox.. I love the shop and the customer service is the very best!!!
Andrea Fraser

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Gave most recent purchase as a present and she loved it!! We both were obsessed with the quality and it shipped very quickly!
Also excellent customer service with quick responses. I've placed three orders and had to return one item, which was no issue under EU regulations. I would definitely shop here again.

1 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely in love with these products

Wonderful quality and colours! The communication is amazing and the parcel got delivered before expected! I absolutely recommend this brand, they put so much love and care into every parcel.
Would order from this brand again for sure!

12 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Just brilliant

Have ordered scarves, throws and earrings from this brand and couldn't be happier with the quality and the service provided.

Beautiful products and a beautiful brand who I would most definitely recommend to anyone 💕

21 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

In love with my beanies

In love with my beanies, came really quickly and so happy with the sustainable factors attached to them I've bought from this brand twice now, first time 2 years ago and again recently, really happy with the quality! I had an issue with delivery but after reaching out to them got an immediate response and an incredibly kind solution. Really happy thank you!

25 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

These earrings are gorgeous

These earrings are gorgeous! The shipping was really fast as well, I ordered later in the day and they were delivered first thing in the morning. So happy with the quality and price (less than half compared to a very similar item from another big insta brand) and I've worn them every day and they are still as gold and shiny as when they arrived! Will be back to buy again soon

13 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Order never received

Ordered an item in January; after nearly a month of no update on when the order would be dispatched, I reached out via email and to their Instagram account providing my order number and simply requesting an update. Followed up when these messages were ignored and several hours later received an automated “refund” notice, which hasn’t yet been reflected in my bank account. Would avoid this company.

26 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and amazing quality

I'm so happy with my order from Arctic Fox! My order arrived quickly, I was very impressed with the many delivery options to choose from. The quality really exceeded my expectations! Will be ordering again!

31 de janeiro de 2023
Opinião espontânea

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