Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... Ver mais
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Leia as opiniões dos outros
The product received is excellent but the one comment I would make is the delivery cost of €10.50 for a small order is very high. I understand when it is a fresh product that ice packs and insulation... Ver mais
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Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... Ver mais
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I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Informações de contacto
Dunmore Road, X91 HP9W, Waterford, Irlanda
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4,7
Excelente
872 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Ardkeen Quality Food Store
Hi Zachary,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. We are always expanding our online selection and our team works hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very fast and very good packaging
2 de novembro de 2023
Resposta da Ardkeen Quality Food Store
Hi Marcus,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. Delighted to hear you are pleased with our service and the delivery of your goods.
We are delighted with the 5 stars, thank you.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Always great
31 de outubro de 2023
Resposta da Ardkeen Quality Food Store
Hi Attracta,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
A little disappointed
Two of the six cartons were cracked on the bottom. Packaging could be better. Prompt delivery though.
Update : when brought to their attention I was very kindly refunded for the two cracked items.
31 de outubro de 2023
Resposta da Ardkeen Quality Food Store
Hi Fidelma,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Happy to have promptly resolved the issue for you.
Thank you for the review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Quick service and very carefully packed…
Quick service and very carefully packed for home delivery, a credit to the Ardkeen team.
29 de outubro de 2023
Resposta da Ardkeen Quality Food Store
Hi Maria,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Resposta da Ardkeen Quality Food Store
Hi Jackie,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and speedy service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My order arrived quickly and in good…
My order arrived quickly and in good condition but I got two big swedes instead of 2kg of white turnips which was a bit disappointing.
Customer service have refunded me the cost of the turnips which was most unexpected.
I will be ordering again nearer to Christmas😊
27 de setembro de 2023
Resposta da Ardkeen Quality Food Store
Hi Christine,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback regarding your order. It is our policy to ensure our online orders are thoroughly delivered. I have investigated the issue and highlighted it with our fulfilment team to prevent this happening again. I am glad I could speak to you and you are pleased with the solution we have provided for you.
Thank you for again for the review, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Clotted cream which is originally white…
Clotted cream which is originally white thick cream came as solid yellow spread
25 de setembro de 2023
Resposta da Ardkeen Quality Food Store
Hi Zyta,
Thank you for your feedback.
All feedback is greatly appreciated as helps to maintain and improve our service and our offering. Contacting our producer they noted that they do quality test every batch of clotted cream but due to the product continuing to thicken over a few days after production it can sometimes be hard to judge. This batch was released as the appearance and taste seemed fine on testing.
We hope that the explanation and subsequent resolution with your order will help instil a trust in our online store that where there is an issue you will be looked after.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com
Tel: 00353 51 874620
I was able to decide and correct my…
I was able to decide and correct my order in the shop
3 de setembro de 2023
Resposta da Ardkeen Quality Food Store
Hi Pat,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and are happy you are pleased with your experience shopping on ardkeen.com.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I have not yet received my order.
2 de setembro de 2023
Resposta da Ardkeen Quality Food Store
Hi Margaret,
Thank you for your feedback.
All feedback is greatly appreciated as it is with this that we can improve our service and our offering. I have contacted you by email this morning and hope to hear from you soon.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Resposta da Ardkeen Quality Food Store
Hi Mary,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. We will be sharing your 5-star review with our team and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Really rapid and trouble free delivery
Really rapid and trouble free delivery. Easy ordering. Thought international postage would be difficult with Brexit but totally wrong. Great - will enjoy the Macroom flour based soda bread. Thanks to all.
30 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and glad you are able to enjoy our Macroom products from Ireland. Our teams work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Resposta da Ardkeen Quality Food Store
Hi Gaby,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
6 days after I placed my order I got an…
6 days after I placed my order I got an email to rate my experience - my oder has not even been dispatched yet!!!!!!!!!!
11 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Arleen,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Apologies for the delay in dispatch as we were waiting on the product you ordered to be restocked. You order has been fulfilled and you should receive a dispatch email today.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great communication and proactive order…
Great communication and proactive order processing. Thank you very much for all your help. I will definitely be ordering from you again.
8 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Gabriele,
Many thanks for your custom and taking the time to leave a review!
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are please with our customer service and the fulfillment of your order. Our team ensures communication with customers and work hard to ensure that all items are received in a timely manner.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very pleased with Ardkeen
Ardkeen was the only shop I could find to deliver this product (Meridian Organic Black Strap Molasses) to the Netherlands. The product was swiftly deliverd, safely packed and the exipartion date are very well (2024 and 2025) so I do not have to rush to use it. Well done!
10 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Landa,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great service thanks you very much!
7 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Brian,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service and to bring the World’s Best selection of Irish Artisan food to our global customer base.
We will be sharing your 5-star review with our team and we hope to be hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Fantastic Service
Fantastic Service, delivered next day, well packaged.
Received notification to say that the package had been dispatched. Will definitely use again.
7 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Michael,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service and to bring the World’s Best selection of Irish Artisan food to our global customer base.
We will be sharing your 5-star review with our team and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Bonjour, je n'ai toujours pas reçu ma commande
Bonjour, Je n'ai toujours pas reçu ma commande ..........
4 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi Christine,
Thank you for highlighting this to us, our review emails are automated and on occasion for our global customers it can mean receiving a review email before delivery.
I see your order was placed on Saturday 5th August at 18.22 local time; due to a public holiday on Monday 7th August here in Ireland it was not due to be processed until Tuesday 8th August. Looking at your tracking history; your order was dispatched Tuesday 8th where you should have received your tracking email that day. A successful delivery on Monday 14th August which is well within our Expected Delivery once Dispatched timeline.
I hope that you enjoy your purchase and have the confidence to use our service again.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I ordered from Australia and the…
I ordered from Australia and the process was simple and easy
4 de agosto de 2023
Resposta da Ardkeen Quality Food Store
Hi David,
Great to hear you are happy with your experience ordering with us. We are constantly working to ensure the order experience is seamless for customers.
Thank you for the 5 stars review! We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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