Arival Bank Opiniões 14

Absolute pleasure to deal with Vasilii Andreev who provided seamless and pleasurable onboarding experience.

El mejor equipo de todos los bancos que he conocido. Cordiales, profesionales, interesados en brindar soluciones concretas. Tienen todo previsto, y la respuesta es siempre rápida. Por lejos, el mejor banco para los emprendedores. Muchas Gracias.

Managing 7 different entities used to mean 7 different logins and a massive headache for our CFO.

Arival solved this with their modern entity management. Now, we switch between all our companies from a single dashboard. What’s even better is that onboarding subsequent companies is much faster because the bank already understands our core group structure.

Their multi-currency accounts and flexible limits have made our treasury management significantly more efficient.

Highly recommended for complex corporate structures.

Willing to collaborate and provide excellent service

We had ongoing issues with our previous bank: as our transaction volumes grew, the bank kept refusing to increase our limits—no matter what supporting documents we provided. We explored several alternatives and eventually decided to try Arival after coming across their posts on LinkedIn.
We’ve now been with Arival for six months. Our volumes have doubled, and we haven’t had any issues with limit adjustments. The last time we requested a limit increase was about a month ago, and it was reviewed within one business day. Fantastic!

The onboarding process is very smooth and digital. After the account is open, they provided a detailed demo call and helped with several of our requests that need additional support.

I created an LLC for my SaaS in July 2024 and this bank seemed like a good option. Market themselves as "innovative and fast" (but they are much worse than the worse bureaucracy)

Started the onboarding process and after weeks of emails and paper works, after they collected all my data they replied "our partner is under FDIC investigation so we temporarily need to stop onboarding".

It seemed fishy but I said OK, you never know and even forgot about them.

Now in November 2024 THEY contacted me again without any solicitation and said that we can finish the onboarding. So I said ok I'm interested.

However, they started to ask me for the same information that I provided the last time, except they needed some documents in English (I'm from the EU).

Then they even asked me to translate a document that basically only contained numbers (proof of income).

I provided everything, but still they were literally asking again for the same things I provided in 2 or 3 emails earlier. I mean literally. And said that if I don't like something I can cancel my onboarding (as if I contacted them again)

It seems like in this company there some sort of a sport on how to make people lose time. I don't understand why contact someone to finish onboarding but then act like this. Total time wasters.

More than a month ago I applied to be a client of this bank. I paid 100USD as an application fee. I have submitted all the documents. Since then I am waiting. I have written an email to ask for more information about how long it will takes and received this answer: "We typically review all applications within 4-5 business days, and I believe in your case we did just that. Unfortunately, at the moment, our main banking partner is going through a periodic regulatory review, so that results in a delay during the final step of the onboarding process.

Of course these aren’t excuses, but we just want to give you some context so you can hopefully understand the delay. We’re trying to get through all applications in due order :)

Thanks in advance for your patience, we should hopefully follow up soon."

Since then I have not heard anything and I am still waiting...

Scam company.
I paid $50 for the application fee, and they told me I was rejected because it was crypto related. That would be sensible, except for the fact that my account had nothing to do with crypto. They just made up an excuse that was entirely unrelated to my case.

Arival is a great digital bank for higher risk businesses or fintechs involved in crypto currency.

Mark Pedro is an absolute super star in customer service 😁 and they have a really cool user interface too.

If you are thinking of switching to a digital bank I highly suggest Arival Bank.

My friend deposited some funds to get the cryptocurrency on last wednesday.
Of course, he sent all documents for this funds.
But this bank is reviewing the document until now.
Support team is also very lazy.
It was very bad experience~

We tried to work with Arival Bank over the last couple of months - however they have heavy infrastructure problems.

We were looking at them for already some time and while they were in fact useless till August 2022 when they got a cooperation setup with Quaint Oak Bank.

They claim to be a Bank for the "Abnormal" - means in fact that they bank high risk - which we thought could be interesting - as not many High Risk Banks / Payment Institutions showing up nowadays.

However what do you require as a High Risk Bank? Right, proper Compliance.

Do they have a proper Compliance? Absolutely not.

While they should focus on there core business which is for sure High Risk Banking - the Pricing just reflects this - they try to have some kind of Fintech Vibe - and even this is not working properly.

SMS Codes can't be received most of the time (being not on Roaming) - a manual call is then required to get things sorted - if it can be even sorted at all.

As mentioned already earlier here this thread - all payments are very manual and every single payment requires supporting documents - which is not unusual at all for a High Risk Business but while they were earlier doing this manual by Email they now have a "fancy looking" Supporting Documents Interface which again - you guessed it - isn't working properly and based on bugs in there Interface they can't read agreements linked to invoices to understand the nature of the transaction - which ends in payment rejection - no one reaches out to ask further clarification - as obviously there Compliance Interface puts things together in a weird and wrong context - every human should see that there is something wrong - especially if you have over and over again the same nature of transactions - not so the Compliance Monkeys at Arival Bank.

So while it earlier was just a 3-5 emails work to get payments pushed through - it's now due to infrastructure problems not possible at all and you can wait for returned wires for weeks - begging them for a WIre Tracer.

Hands down - for normal Business outside the US - Arival Bank Details are useless due to being a Pooled Account with FFC details - so the only thing left is Crypto and as earlier mentioned here already a due to them having only dedicated USD ACH Accounts - there is not really any use for it after the Signature Bank and Silvergate Collapse.

@Jeremy CEO of Arival - I know you gonna read this (at least you should) - I literally have a 44 E-Mails length conversation with your Team Lead Mark - how to get more dedicated Support and how to improve couple of things on the Infrastructure side - not even on the technical side were you have your Correpondence Bank Limitations anyway.

We didn't asked much - just that the things you positioned yourself in the market are working - not more and not less.

For all Crypto interested people - Bank Frick in Liechtenstein is working more and more with Payment Institutions, so a couple of other US Banks do as well - there is absolutely no need to waste your time with a Institution like Arival Bank nowadays.

Trustworthy bank. I can feel very safe with them. I don't know the reason of their low score but they are 7 star EMI bank for sure. You should definitely use their services. Thanks

Excellent onboarding experience! Is it rare! Thanks