Arlo Security | United Kingdom Opiniões 2153

Resposta da Arlo Security | United Kingdom

5/05/2026

Hi Neelam,

Thank you for taking the time to share your positive feedback following our invitation! We hope that you're enjoying your Arlo system and all of its features. And feel free to recommend Arlo to family and friends!

If you have any questions or need our assistance, don't hesitate to reach out to our support team here: https://www.arlo.com/en_gb/support

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

6/05/2026

Dear Folakemi,

Thank you for sharing your feedback.

To further reduce unwanted motion detection caused by cars passing through your camera’s field of view (FOV), if changing the camera's position is not an option, we recommend setting up cloud Activity Zones, which are available with your Arlo Secure subscription, as you mentioned you already have.

Activity Zones allow you to focus motion detection on specific areas within your device’s field of view. When your Arlo camera detects motion, it determines whether that motion occurred within one of the Activity Zones you’ve created. If motion is detected within an Activity Zone, the Arlo Secure app sends you a notification and uploads the recording to your Feed. You can learn more about Activity Zones and how to set them up here:
https://www.arlo.com/en_gb/support/faq/1001908/What-are-activity-zones-and-how-do-I-create-them

Using Activity Zones may also allow you to increase your camera’s motion sensitivity again, which could be the reason it is intermittently failing to detect people close to your property. Please also take into account the direction of movement; our cameras’ motion sensors are more sensitive to side-to-side motion across the field of view than to movement directly toward or away from the camera. For optimal results, the best detection range is 1.5 to 6 metres from the camera. For additional tips on optimising motion detection, please visit: https://www.arlo.com/en_gb/support/faq/1015583/How-do-I-optimize-motion-detection-for-my-Arlo-camera

Additionally, Arlo Smart Notifications let you filter alerts by people, vehicles, animals, and packages, helping to further reduce unnecessary notifications. For more information, please see: https://www.arlo.com/en_gb/support/faq/000062927/what-are-arlo-s-advanced-motion-alerts-and-how-do-i-set-them-up-arlo-secure-4-0

Depending on the specific subscription plan you have, your recordings stored in the Arlo cloud are retained as follows:

• Secure and Secure Plus plans: 14 days
• Secure Pro plan: 30 days

Once a recording is deleted from the Arlo cloud, it cannot be recovered.

Please rest assured that customer satisfaction is our top priority. We would be happy to offer you direct assistance with the motion detection issues you’re experiencing. To contact our customer support, please visit: https://www.arlo.com/en_gb/support

Under the “Contact Us” section, log in to your main Arlo account and choose your preferred contact option. As an Arlo Secure subscriber, you have access to phone support, available Monday to Friday, from 10:00 to 18:00.

Our experts will be more than happy to assist you further!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

Actualizada a 8/05/2026

Dear Marlon,

We're sorry to hear that your experience with the new Arlo Secure app did not match what you had anticipated. Your feedback is very important to us, as it helps us continue to improve the app. The new Arlo app was designed to provide additional features, as well as greater stability and security, over the long term.

If you're encountering issues or need assistance with its specific features, we invite you to reach out to our support team. We take all feedback like yours extremely seriously. To reach our experts, follow these steps:

1. Visit our support page at https://www.arlo.com/nl_nl/support
2. Scroll down to the section labelled “Klantenportaal”
3. Log in to your Arlo account
4. Pick the contact options you prefer

Additionally, our guides can help you get started and navigate the new Arlo Secure app: https://www.arlo.com/nl_nl/new-arlo-secure-app

You can also check our YouTube channel: https://www.youtube.com/@ArloSmartHomeUK

We hope that we'll be able to improve your experience!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

30/04/2026

Dear Leslie,

Thank you for taking the time to share your feedback following our invitation. We’re delighted to hear that you’re happy with your Arlo cameras and Video Doorbell, and that you’ve found them easy to mount and charge. It's also great that you've found our Arlo Secure app intuitive!

Regarding the missing camera mount, we’ve requested our customer service team to open a new case on your behalf so they can assist you further. You should hear from them shortly. Thank you for your patience!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

30/04/2026

Hi Barbara,

Thank you very much for your kind words! We're delighted that your Arlo Doorbell and camera are helping you feel connected and reassured when you're away from home. It's also great to know the advanced detection feature is bringing a little extra joy as well as security!

Feel free to recommend Arlo to your loved ones!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

Actualizada a 28/04/2026

Dear Richard,

We are sincerely sorry to hear about the issues you've experienced with your Arlo solar panel, as well as your recent interaction with our customer service. We apologise for the inconvenience this has caused.

If you haven’t done so already, we recommend reviewing our support article on troubleshooting Arlo solar panel charging issues: https://www.arlo.com/en_gb/support/faq/000045870/how-to-troubleshoot-arlo-solar-panel-charging-issues

To allow us to retrieve your previous interaction with our customer service team and assist you further with your second Arlo solar panel that is still not working as expected, please respond to the information request we sent you here on Trustpilot. Be sure to include your full name, the email address linked to your primary Arlo account, and any case number you may have. Thank you!

Best regards,
Arlo Europe Support



EDIT:

Thank you for responding to our information request. Unfortunately, the email address and phone number you shared are not associated with an EMEA Arlo account. For this reason, we invite you to contact us via direct message on our official social media profiles and share the email address linked to your Arlo account (i.e., the email you use to log in):

1. Facebook: facebook.com/ArloUKSmartHome

2. Instagram: instagram.com/arlosmarthomeuk

3. Twitter: twitter.com/ArloEU

Alternatively, you may send us the serial number of one of your cameras via DM. You can usually find the serial number inside the battery compartment, behind the battery.

Resposta da Arlo Security | United Kingdom

29/04/2026

Hi Susan,

Thank you very much for sharing your lovely feedback! it's sincerely great to hear how our Arlo Doorbell has been passed on and is still proving useful, and we're glad you're enjoying it.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

28/04/2026

Hi Anaïs,

Thank you very much for your kind feedback in response to our invitation! We're delighted to hear you've been a happy customer for many years and that you're enjoying the image quality and value our cameras provide. It's also great to know the Arlo Secure features and smart notifications are adding to your experience.

Feel free to recommend us to your loved ones!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

24/04/2026

Hi Yvonne,

Thank you very much for your wonderful feedback! We're delighted to know that you had a smooth, no-pressure experience with our customer service and that everything from the installation after-sales support met your expectations. it's really great to know that our customer service made such a positive impression!

Feel also free to recommend Arlo to your loved ones!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

24/04/2026

Hi Stephen,

Thank you for sharing your 5-star review following our invitation! We're sincerely happy to hear that our product meets your expectations and provides the functionality you were seeking. Thank you for choosing us!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

24/04/2026

Hi Maria,

Thank you so much for sharing your incredible feedback! It's awesome to hear how much you're enjoying Arlo and that it's helping you keep an eye on your home and pets with ease. We're also glad to know you value the build quality too. Thank you again for choosing Arlo!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

24/04/2026

Hi James,

Thank you very much for your kind feedback! We're sincerely happy to read that you're enjoying your Arlo Wired Floodlight camera! It's also great to know it's working well for your garden, and we hope that it is giving you the peace of mind you were looking for. Don't hesitate to recommend us to your loved ones, we'd appreciate it!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

23/04/2026

Dear Teddy,

We regret hearing about your experience and disappointment.

To help our customers become familiar with the new version of the Arlo Secure app, we’ve prepared several helpful support articles that explain the changes, highlight new features, and guide you through navigating the app. You can find them here: https://www.arlo.com/en_gb/new-arlo-secure-app

In addition, we’ve created a variety of instructional videos for this purpose on our official YouTube channel: https://www.youtube.com/@ArloSmartHomeUK

Please note that Arlo Secure subscriptions do not apply to multiple Locations. Each Location in the Arlo Secure app requires a separate subscription to receive service.

Finally, our customer support is always available to help you navigate the new Arlo Secure app, walk you through its features, and assist with any other concerns. To reach our support team, just follow these steps:

1. Visit our support page at https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
4. Pick the contact options you prefer

Our experts will be more than glad to assist you further!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

23/04/2026

Dear Danny,

We’re sorry to hear that you’ve been experiencing issues onboarding your Arlo Chime 2, that you were disappointed with your customer service experience, and that you found the onboarding instructions insufficient.

Please note that, in addition to the quick start guides, our support page offers a wide range of articles, including those dedicated to onboarding our products: https://www.arlo.com/en_gb/support

As your review was submitted in response to our invitation, we were able to retrieve the case number associated with your interaction with our customer support. Please check the most recent email sent by our support agents regarding this issue so they can continue assisting you. We will also forward your feedback for further review. Thank you.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

22/04/2026

Dear Mazer lee,

We’re sorry to hear about your experience with our support team and the battery drain issue you’re encountering with your Essential XL camera. We sincerely apology for that.

To take a closer look at your interaction with our customer support and assist you further, we’ve sent you an information request here on Trustpilot. When replying to it, please ensure you include your full name, the email address associated with your Arlo account, and the case number provided by our support team. This information will allow us to locate your details in our system and investigate the matter more thoroughly.

We hope you’ll give us the chance to address this and make things right!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

21/04/2026

Dear Susan,

If you noticed that your first and last name are incorrect in your Arlo account, you can update them by following these steps:

1. Open the Arlo Secure app on your mobile device and log in to your Arlo account.
2. Tap the profile icon in the top-left corner.
3. Select Account Profile and Security.
4. Tap Name, Email.
5. Update your first and last name, then tap Save at the bottom of the screen.

magicOS appears to be the operating system used on your mobile device. If an update is required, please follow any on-screen instructions or refer to your device manufacturer’s official update guide.

If you need further assistance with Arlo or have any questions, please don’t hesitate to reach out to our customer service:

1. Visit our support page: https://www.arlo.com/de_de/support
2. Scroll down to the section labeled “Support-Center”
3. Log in to your Arlo account
4. Pick the contact options you prefer

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

21/04/2026

Dear Reinold,

We’re sincerely sorry to hear about the difficulties you’ve been experiencing while trying to cancel your subscription and access your Arlo account.

If you’re unable to log in through our web portal at my.arlo.com, please review the following support article, which provides helpful troubleshooting steps: https://www.arlo.com/de_de/support/faq/1000863/Why-can-t-I-log-in-to-my-Arlo-account-from-my-web-browser

Please note that if you have an Android device, you can also try logging in via the Arlo Secure app. Cancellation of an Arlo subscription is only possible through the Arlo Secure app for Android or via our web portal. You can download the app here: https://play.google.com/store/apps/details?id=com.arlo.app&hl=en_US

To log in to our app, you must use the same login credentials as those used on my.arlo.com.

If you manage to access your account through either the web portal or the Android app, please follow the steps outlined in the article below to cancel your subscription: https://www.arlo.com/de_de/support/faq/1215141/Wie-kann-ich-meinen-Arlo-Abonnementplan-%C3%A4ndern-oder-k%C3%BCndigen

Phone support is available to Arlo Secure subscribers and to customers who have at least one device under warranty. If your Arlo subscription is still active, you should see our phone contact details after completing the following steps:

1. Visit our support page: https://www.arlo.com/de_de/support
2. Scroll down to the section labeled “Support-Center”
3. Log in to your Arlo account

If you continue to experience issues when trying to reach our support team or cancelling your subscription, please feel free to reply to the information request we sent you here on Trustpilot. Be sure to include your full name and the email address associated with your main Arlo account. This will allow us to locate your information in our systems and escalate your case to our customer service. Thank you for your patience and cooperation.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/04/2026

Dear Dario,

We’re sorry to hear about the delay you’ve been experiencing with your Arlo device.

One possible cause to check first is the upload speed of your internet connection. You can verify this by running a speed test here:
https://www.speedtest.net/it

Depending on the model, Arlo devices require between 1 and 3 Mbps of upload speed per camera to function properly. You can find more detailed information about system requirements here: https://www.arlo.com/en_gb/support/faq/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system

Another factor to consider is the Wi‑Fi signal strength at the camera’s location. A weak or unstable signal can lead to issues such as delayed motion detection or lag during live streaming. Distance from the router, physical obstacles, and strong wireless interference in the surrounding area can all contribute to this behaviour.

Lastly, as you mentioned that your Arlo cameras were purchased through Verisure, we recommend contacting Verisure support for further assistance. If you’re based in Italy, you can reach them using the following link: https://www.verisure.it/contatti

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/04/2026

Dear Trickyt,

We’re sorry to hear about your experience and disappointment.

In addition to cloud recordings, Arlo Secure subscriptions are designed to enhance your overall security experience and provide greater peace of mind by offering access to a range of advanced features. These include advanced motion detection, cloud activity zones, and rich notifications with video previews. With the newly introduced Early Warning System—available as part of an Arlo Secure Plus plan—you also gain access to person and vehicle recognition, as well as fire and custom detection features. You can learn more about the benefits and available plans on our website here: https://www.arlo.com/en_gb/serviceplans

Additionally, if you choose an annual plan instead of a monthly one, you’ll receive one month free.

If your feedback is related to the new user interface of the Arlo Secure app not meeting your expectations, we’re truly sorry to hear that. We are continuously working to evolve and improve our services, and we regret that these changes didn’t deliver the experience you were hoping for.

To help our customers, our official YouTube channel offers a range of instructional videos, including content designed to familiarise you with the new version of the Arlo Secure app, its features, functionalities, and what has changed: https://www.youtube.com/@ArloSmartHomeUK

You can also visit our knowledge base, where you’ll find helpful support articles and step‑by‑step guides related to the new Arlo Secure app: https://www.arlo.com/en_gb/support/new-arlo-app

In the new Arlo app, you can view your cameras’ live stream by tapping “Devices” in the bottom navigation bar. To access past recordings, simply tap “Feed.”

If you need any additional help navigating the new Arlo app or have further questions, please don’t hesitate to contact our support team:

1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support-Center”
3. Log in to your Arlo account

Once logged in, select your preferred contact option. Our team will be happy to help!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/04/2026

Dear Lloyd,

We are truly and sincerely sorry to hear about your experience with your Arlo cameras, as well as what happened in your home and during your interactions with our customer support. We understand how upsetting this situation must have been, and we apologise for the frustration and distress this has caused.

Please note that when a camera successfully saves a recording to the Arlo cloud, it should be available for viewing and playback in the Feed section of both the Arlo Secure app and our web portal at my.arlo.com. There are, however, several reasons why a recording may not be available; for example, the camera may have been temporarily offline, or at that moment it may have been set to a mode in which video recording was disabled. You can find more detailed information about possible causes here: https://www.arlo.com/en_gb/support/faq/000062661/why-are-there-no-recordings-in-the-arlo-library

We would also like to assure you that we treat all potential security-related cases with the utmost priority and seriousness. We are fully committed to thoroughly investigating this occurrence to determine exactly what happened. To do so, we would also like to review your interactions with our customer support team and escalate your concerns internally so they can be properly addressed. For this reason, we ask that you respond to the information request we sent to you through Trustpilot. Please be sure to include your full name, the email address associated with your primary Arlo account, and the case number from your previous interactions with our support team.

We truly hope you will allow us the opportunity to assist you further and make things right.

Best regards,
Arlo Europe Support