Arlo Security | United Kingdom Opiniões 

Resposta da Arlo Security | United Kingdom

3/03/2026

Hi Darren,

We really appreciate your detailed feedback following our invitation! It's great to read that your Arlo Essential 2 cameras were easy to set up and are working well for you. We also appreciate your feedback about their motion detection, clear images, light, sound capture, siren, and two-way audio features.

Don't hesitate to recommend our products to family and friends!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

2/03/2026

Hi Jordy,

We're sorry to read about your disappointment.

We are constantly developing our products and services to improve detection accuracy, expand functionality, and maintain the high standards of privacy and security that our users expect. The features offered with an Arlo Secure subscription, such as cloud storage, custom activity zones, and much more, are designed to give you greater control over everything that happens in your home. Security is our top priority, and Arlo Secure is designed to be Europe's leading security and privacy platform. We have recently updated our pricing to reflect the investments required to maintain and continuously improve the service.

For more information about this change, please see the FAQ on our website: https://www.arlo.com/en_gb/arlo-secure-price-increases-2

In addition, we would like to point out that the annual subscription includes one month free: https://www.arlo.com/nl_nl/serviceplans

We hope that we can regain your trust in the future! If you have any concerns or need our assistance, please feel free to reach out to our customer service. If you're based in the Netherlands, please follow the steps:

1. Visit our support page: https://www.arlo.com/nl_nl/support
2. Scroll down to the section labeled “Klantenportaal”
3. Log in to your Arlo account

Once logged in, select your preferred contact option.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

2/03/2026

Hi S B,

We’re truly sorry to hear about the difficulties you’ve been experiencing with your Arlo system, as well as your unsatisfactory experience with our customer service. We also apologize for the issues you’ve encountered with our app.

If your Arlo device has trouble reconnecting after an action such as recharging the battery, please ensure that it’s positioned close enough to your router or SmartHub, and that there are no major obstacles or sources of strong Wi‑Fi interference nearby. These factors can prevent your Arlo Video Doorbell or camera from reconnecting automatically.

To review your interaction with our support team and assist you further, please respond to the information request we’ve sent you. Be sure to include your full name, the email associated with your Arlo account, and any case number you may have. This will allow us to escalate your concerns to our experts, who will then reach out to you directly and provide more personalized assistance. Thank you!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

Actualizada a 9/03/2026

Hi,

We’re truly sorry to hear about the difficulties you experienced when trying to cancel your Arlo subscription, as well as the trouble you had reaching our customer service. Please accept our sincere apologies for this.

To help you further, we’ve sent a request for your details here on Trustpilot. When responding, please include the email associated with your Arlo account along with your full name. This information will allow us to escalate your case directly to our support team so they can contact you and assist you further.

We hope you’ll give us the opportunity to make things right!

Best regards,
Arlo Europe Support


EDIT:

Thank you for responding to our information request. It appears that your Arlo account may be linked to Verisure. Please send us a DM on one of our official social media profiles so we can assist you further:

1. Facebook: facebook.com/ArloUKSmartHome

2. Instagram: instagram.com/arlosmarthomeuk

3. Twitter: twitter.com/ArloEU

Thank you.

Resposta da Arlo Security | United Kingdom

26/02/2026

Dear Sharon,

Thank you so much for your great feedbacki in response to our invitation! We're glad to hear you're enjoying the clear visuals of your Arlo Essential Video Doorbell and found its installation quick and easy. It's also great to know that its slim and attractive design looks great on your door!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

26/02/2026

Hi Craig,

We're sorry to read your feedback and apologize for the difficulties you’ve experienced.

We’d appreciate the opportunity to assist you further. Please reach out to us through our social media profiles via DM and provide more details about how you’d like to set up your Arrive/Leave and Schedule Automations and how you'd like them to work. We’ll do our best to guide you through the process and clarify any questions you may have:

1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU

Alternatively, you can contact our customer service team by following these steps:

1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account

Once logged in, select your preferred contact option. We’d really appreciate you giving us the opportunity to help!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

26/02/2026

Dear Elizabeth,

Thank you very much for sharing your kind feedback following our invitation! We're happy to hear that the setup of your Arlo system was easy. Feel free to recommend us to your loved ones!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

24/02/2026

Hi Ari,

We're truly sorry to hear about the issues you've been experiencing with your Arlo system after the recent Arlo Secure app update.

If your Arlo SmartHub has disappeared from the app and isn't now being detected during setup, please first make sure that your mobile device is connected to the same network as your SmartHub (which is connected via LAN). Also check that the LED on the SmartHub is solid green, as this indicates it is properly online. For full troubleshooting steps, please visit:
https://www.arlo.com/en_gb/support/faq/1179130/Arlo-can-t-discover-my-SmartHub-or-base-station-during-installation-what-do-I-do

If instead you're unable to access your account, the cause will depend on what exactly is happening. For example, if you receive a “wrong password” message, try entering your password manually or select “Forgot Password?” and follow the on-screen instructions to reset it. If you don’t receive an error but the page freezes or doesn’t progress, try uninstalling and reinstalling the app, then attempt to log in again.

We're also sincerely sorry for the difficulties you had reaching our customer service. To contact our experts, please follow these steps:

1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account

Once logged in, you’ll be able to choose your preferred contact option.

However, to assist you more directly, we’ve also requested your information here on Trustpilot. When replying, please include your full name and the email address associated with your Arlo account. This will help us locate your details in our system and request further assistance from our support team.
Thank you!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/02/2026

Hi Lizzy,

Thank you very much for your kind feedback! It’s wonderful to hear that you’re enjoying your Arlo cameras and the features in the Arlo Secure app that make it easy to stay in control and manage your cameras. We’re also delighted that our customer service was able to assist you when you had questions. Providing top‑notch support is one of our highest priorities. And of course, feel free to recommend us to your friends and loved ones, we truly appreciate it!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/02/2026

Hi Shady,

Thank you very much for your kind feedback! We're glad to hear that you're enjoying your camera from the Pro Series. It's also great to know the detection feature is working well for you. Feel free to recommend Arlo to your loved ones!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/02/2026

Hi A. P.,

We sincerely regret to hear about your experience, and we apologize for the inconvenience caused. We would like to learn more about the issues you’re encountering with our software so we can investigate them further and assist you. To do so, we invite you to contact our customer service. If you are located in Germany, please follow these steps:

1. Visit our support page: https://www.arlo.com/de_de/support

2. Scroll down to the section labelled “Support-Center”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer. If you're an Arlo Secure subscriber or if you have at least one device under warranty, you'll have access to phone support.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

20/02/2026

Dear Anil,

We appreciate you taking the time to share your feedback in response to our invitation!

The issues you mentioned, like the occasional lagging, the Arlo Video Doorbell recordings cutting off or freezing, and the live stream taking a long time to start, may all stem from similar causes. One common factor is insufficient upload speed. Our Video Doorbells require 2 Mbps upload per device to function as expected. We recommend performing a speed test using the following link: https://www.speedtest.net

These issues may also be caused by a weak Wi‑Fi signal, which can be affected by factors such as distance, obstacles, or strong Wi‑Fi interference nearby. For helpful tips on improving your signal, please visit: https://www.arlo.com/en_gb/support/faq/5568/How-can-I-extend-the-range-of-my-Arlo-system

Our support team would be happy to look into this further and help you resolve these issues. To reach our experts, please follow these steps:

1. Visit our support page: https://www.arlo.com/en_gb/support

2. Scroll down to the section labelled “Support Centre”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

19/02/2026

Dear customer,

We are absolutely and sincerely sorry for all the troubles you’ve encountered with your order, and we apologize for the inconvenience caused.

To assist you further, please respond to the information request we’ve sent you here on Trustpilot. If possible, make sure to provide the email address linked to your order, your full name, your order number, and any case number you may have. This will help us retrieve your previous interactions with our customer service team and support you more effectively. Thank you!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

19/02/2026

Hi Matthew,

We’re sorry to hear about your disappointment.

The requirement for an Arlo Secure subscription after the initial free trial ends (needed to continue using the included advanced features, in addition to cloud recording) is stated on both the product packaging and our website. We’re sorry that you weren’t aware of this.

We’ve updated our pricing to reflect the growing investment needed to maintain and continually improve the service. Arlo Secure is designed to be Europe’s leading privacy‑focused security platform. It offers far more than basic cloud storage, combining advanced AI detection, European‑based cloud hosting, and ongoing feature enhancements to ensure your system remains one of the most intelligent and reliable security solutions available. These updates allow us to keep improving detection accuracy, expanding capabilities, and upholding the high privacy and security standards our users expect.

Full details were shared in the email sent to subscribers, along with a link to our website FAQ: https://www.arlo.com/en_gb/arlo-secure-price-increases-2?utm_source=arloemail&utm_medium=email

If you have any concerns or need assistance, please feel free to contact our customer service:

1. Visit our support page: https://www.arlo.com/en_gb/support

2. Scroll down to the section labelled “Support Centre”

3. Log in to your Arlo account

Once logged in, choose the contact option you prefer.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

19/02/2026

Hi Lesley,

We’re sorry to read about your disappointment.

The poor sound quality and delay you’re experiencing with your Arlo Video Doorbell may be caused by insufficient upload speed. Our Video Doorbells require up to 2 Mbps upload speed per device to function properly. You can run a speed test here: https://www.speedtest.net

Even if the Video Doorbell is close to the router, the Wi‑Fi signal may still be weakened by obstacles or strong Wi‑Fi interference in the area. You can check your Video Doorbell’s signal strength in the Arlo Secure app by going to 'Devices'.

Our customer service would be happy to look into this and assist you further. To reach our experts, please follow these steps:

1. Visit our support page: https://www.arlo.com/en_gb/support

2. Scroll down to the section labelled “Support Centre”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

18/02/2026

Hi Sheena,

We are sincerely sorry to hear about your experience, and we apologize for the inconvenience. To better understand your interaction with our support team and ensure you received the appropriate assistance from our experts, we have sent you an information request here on Trustpilot. When responding, please include your full name, the email linked to your Arlo account, and your case number (if available). Thank you!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

17/02/2026

Hi Anthony,

We regret learning about your disappointment!

Arlo Secure is designed to enhance your safety and give you greater peace of mind, powered by our patented AI technology. With our plans, you can take advantage of advanced features such as fire, people, vehicle, animal, and package detection, as well as cloud activity zones and notification previews. These previews allow you to quickly see and respond to potential threats within seconds, right from your mobile device’s lock screen.

To learn more about Arlo Secure and its benefits, please visit our website here: https://www.arlo.com/en_gb/serviceplans

Also, keep in mind that by choosing an annual plan instead of a monthly one, you receive 1 month free!

If you have any concerns or need our help, feel free to get in touch with our customer service:

1. Visit our support page: https://www.arlo.com/en_gb/support

2. Scroll down to the section labelled “Support Centre”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer.

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

16/02/2026

Hi Anthony,

We're sorry to hear that the nighttime image quality did not meet your expectations.

If you’re referring to poor image quality when night vision is enabled, please first ensure that your Arlo camera is not pointed toward reflective surfaces. Reflections can cause the infrared light to bounce back into the lens, resulting in a degraded image. You should also check that the infrared (IR) LEDs are actually turning on. You can verify this by looking at the front of the camera; if you see a faint red glow, the IR LEDs are active.

Additionally, make sure your camera is not pointed toward another camera or any device with infrared LEDs, as your Arlo camera can detect IR light from any external infrared source.

For more helpful troubleshooting steps, please visit: https://www.arlo.com/en_gb/support/faq/000063069/night-vision-is-not-working-on-my-arlo-camera-what-do-i-do

For further assistance with this, please get in touch with our customer service by following these steps:

1. Visit our support page: https://www.arlo.com/en_gb/support

2. Scroll down to the section labelled “Support Centre”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer. Our experts will be happy to help!

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

16/02/2026

Hi Lidia,

We're sincerely sorry to hear about the difficulties you've been experiencing with your Arlo cameras.

If your camera displays a black‑and‑white image during the daytime, it may be because the area is not sufficiently well‑lit. In low‑light conditions, the camera’s night vision filter can activate unintentionally, causing the image to remain in black and white. Please try adjusting the camera’s position or placing it in a brighter location to see if the issue persists.

To allow our support team to investigate the black‑and‑white image issue, the malfunctioning cameras, the camera not emitting sound, and to assist you further, please follow these steps to reach our experts:

1. Visit our support page: https://www.arlo.com/it_it/support

2. Scroll down to the section labelled “Centro assistenza”

3. Log in to your Arlo account

Once logged in, pick the contact option you prefer.

If your Arlo system was purchased through Verisure (as suggested by the technician visits you mentioned), please contact Verisure customer service directly: https://www.verisure.it/contatti

Best regards,
Arlo Europe Support

Resposta da Arlo Security | United Kingdom

17/02/2026

Dear Ann,

Thank you very much for sharingnyour 5-star review and positive feedback following our invitation! It's great to know that you had such a positive experience with our service from beginning to end. Feel free to recommend Arlo to family and friends! We'd sincerely appreciate it.

Best regards,
Arlo Europe Support