Arnette Opiniões 

Una verdadera vergüenza de empresa.

Estando de vacaciones resulta que ups asegura que mi envío fue depositado en un bar que no existe en mi localidad y cuando me pongo en contacto con Arnette aquí ya es para reírte me atiende un tarugo que por la forma de pensar y responder yo diría que o es Brasileño o portugues y jamás me tope con un servicio de atención al cliente tan desagradable como para desistir a continuar intentando hablar con ellos.

Asi que creo que lo mejor es que los denuncie y ya sera lo que tenga que ser.

No volvere a comprar jamás en esta firma.

Payment Taken – Unable to Contact Customer Service

I placed an order for a pair of Arnette sunglasses (Order AN0122148) through the Arnette UK website on 12 July 2026.

Payment of £71.00 was taken from my Mastercard immediately. However, my order still shows as “Unfulfilled”, and I have received no dispatch confirmation or update.

I have tried to contact Arnette, but the email address used to send my order confirmation is a no-reply mailbox. The automatic response instructed me to use the “Contact Us” section of the website instead.

Unfortunately, I cannot do that because the Arnette website is currently inaccessible. It repeatedly displays “This site can’t provide a secure connection (ERR_SSL_PROTOCOL_ERROR).” I have tried accessing the website from both my iPhone and my laptop, with the same result, so I am unable to submit an enquiry through the official contact form.

To make matters even more confusing, the automatic email response I received was headed in Italian, followed by several other languages. As I ordered through the UK website, I have no idea which customer service team is actually dealing with my order or even which country my order is being processed from. I have been unable to find a UK telephone number or a monitored email address.

At the moment, £71 has been taken from my account, my order remains “Unfulfilled”, and I have no working way of contacting Arnette customer service.

I simply want someone from Arnette to contact me, confirm the status of my order, explain why it is still showing as “Unfulfilled”, and provide a dispatch date. If there is a problem with my order, I would appreciate being told promptly so that I can decide whether to continue with the purchase or request a refund.

I hope someone from Arnette sees this review and contacts me as soon as possible.

Compré unas gafas de sol en un viaje a Canarias. Como no compro gafas de sol todos los días, me compré unas que me gustaron, dentro de la franja de precio que iba buscando. Ya he aprendido que no se puede comprar unas gafas que apoyen las patillas en la lente/cristal, el rozamiento acaba creando una nubecilla molesta. No entiendo cómo siguen fabricándolas así. Seguramente, porque seguimos tragando y comprando; por desconocimiento. La letra con sangre entra.

Pedido 970006 realizado el 12 de diciembre y tenía que haber llegado el 19 de diciembre. Atencion al cliente nula, no responden a mis correos, el teléfono ofrecido es internacional y hay que pagarlo. La página del transportista con el que trabajan (UPS) es de lo peor, tampoco hay forma de ponerse en contacto con ellos. Estoy totalmente desamparado, no sé nada del pedido. La única opción es abrir una disputa a través de mi plataforma de pago. Nefasta experiencia, no recomiendo que compréis en la web de Arnette

Edito: me han contestado indicando que me reembolsan o reenvían. Elijo que me lo reenvíen, esperemos que esta vez todo vaya bien.

Edito 29-12-2025: me volvieron a responder ahora diciendo que el paquete estaba en un punto de recogida aunque en la web de UPS indicaba que se había atascado en una de sus instalaciones de camino, me hicieron ir al punto de recogida y confirmé lo evidente. Tras ello, me vuelven a ofrecer el reenvío previo relleno de engorroso formulario con documentación probatoria que yo tenía que adjuntar, además de que me piden copia de mi carnet de identidad para poder abrir una investigación con el transportista y que puede durar hasta 15 días, increíble!!! Lógicamente, me niego rotundamente. Finalmente después de muchos correos, pido la devolución aunque no aparece en mi plataforma de pago hasta varios días después y porque yo seguí insistiendo. Me he quedado sin regalo, he perdido mucho tiempo en una simple compra que se ha convertido en una pesadilla. Ni una disculpa formal por todas las molestias ocasionadas, ni ningún gesto de fidelización. Experiencia nefasta, NO recomiendo comprarles.

Con respecto al servicio: La incidencia no se asigna a una sola persona, las respuestas son contradictorias según quien responda. Carencias para comprender los sistemas y la metodología para las devoluciones. Los que responden no saben español, utilizan un traductor para entender tu correo y su respuesta a su vez la escriben en su idioma y la vuelven a traducir al español, imaginaos la cantidad de malentendidos que se producen.

Si quieres enfadarte, perder tu tiempo y quedarte sin regalo, esta es tu tienda.

Cheap made glasses, will never by Arnette glasses again. In the first week the right lens was loose, tried to take them back to exchange them and the store said it would take 6 weeks as they needed to return them to Arnette would would make a decision as to whether support an exchange. I was traveling out of the country and could not wait 6 weeks for these fools to make a decision - total waste of money.

I ordered two pairs (catfish x girl in red and hotshot in green). The order took a while to arrive. The catfish pair were very wonky (and they did not even lie straight on a flat surface). The overall quality (they are made in China btw) is absolutely not what I would expect from a £77 pair of sunglasses. I have seen better quality from a £3 Primark pair if I’m being honest. The Hotshot pair were similarly poor quality and feel and do not sit right on the face (quiet big and face down?!).
Anyway, I managed to speak to their CS and was sent a print-at-home return label (so inconvenient). I sent the wonky pair for a replacement and it took a very long time to get a replacement pair. The catfish replacement arrived and I am 99% sure they are the same pair I sent back - again, wonky and do not sit straight on my face or a flat surface (because of the arms and poor quality). I can’t be bothered going through the return process again and will not be ordering from this company again - for this price I expect much better quality materials, feel and glasses that actually sit right on a human head.
Sorry but Arnette is a hard no from me!

Never got my order and never got an answer from support. Very shady customer service.

I first bought some Arnette sun glasses from an Oakley Store in a sale, and ever since have been wearing them, and that was about 5-6 years ago.
I have four pairs and am thinking of what to get next, their choice is great.
I prefer 'wayfarer' style sunglasses but find the price of some too expensive but at Arnette I can find similar at much better price-point.
They are all different colours and in two slightly different styles, one very similar to wayfarer style the other a lot lighter but what impresses me most is their durability, even after wearing for 5 years plus, they are still in good condition, they are great for driving, and look good too (that is important), other brands in a similar style (not the expensive ones) do not tend to last beyond a few months at best, but all four of my pairs of Arnette glasses are still in great condition.

The only downside is that I can't find them locally any more so have to buy online, I have not had to return any so I am not sure what their customer service is like BUT the glasses themselves are great.

Worst glasses I've ever had.
Paid a small fortune for my first pair of these, seemed okay for three months then they just snapped, straight through the middle. No pressure or damage to them, just snapped in half. Took them back and after a few days the were replaced with a similar pair, not the exact same, which was a disappointment. It's been few months since and these ones are sliding off my face every time I look down, had them tightened thinking it was the small screws that were the issue, turns out it's not, the frame itself has extended over the last couple of months and is now 'just slack' as stated in the store. They can try pushing them back to be tighter but this is at my own risk. Absolute awful pair of glasses and certainly wouldn't buy them again.

Very dissapointing experience with Arnette! Zero customer service! Bought a pair of sunglasses from them, unfortunately I have return back the item because they don't fit me at all. However, the customer service was not responsive at all and there's no where that I could proceed with the return/refund without going through their customer service. I am still keeping these sunglasses which are no use to me. Waste of money, waste of time.

Ware bestellt, "Storno" durch den Verkäufer ohne Grund per Email innerhalb einer Stunde nach der Bestellung, auch nach 10 Tagen keine Rückzahlung, Strafanzeige wegen Betrugs gestellt.

Update vom 07.05.2025:

Die Ware ist mittlerweile da, obwohl der Kundenservice die Stornierung aufrecht erhält und weiterhin von "technischen Problemen" spricht.

Qualität der Ware: 5 Sterne
Lieferzeit: 5 Sterne
Kundenservice: 0 Sterne

Gesamt: 3 Sterne

Tip: Bezahlung per Paypal wählen und notfalls über diesen Zahlungsdienstleister rückabwickeln, falls der Kundenservice nicht oder nur ungenügend reagiert.

Considering this company is part of the highly lucrative monopoly called luxottica, surprising that the website is so poor. Returns need to be authorised by email, but no one responds. Website is a cut and paste job in part from bits of US website so information incorrect, quoting us contact details. No contact address on website a bad sign too. Customer service phone number is incorrect ( missing first 0) and written as stream of numbers with no spacing. A sort of ‘can’t be arsed doing this properly’ website ‘team’. Uk helpline actually Spanish. One good point is the rep there helpful, but still waiting for email for returns procedure, address and label. Amateurish.

Compre unas gafas y la montura se degradó muy rápido. Las lentes se pelaron y la garantía sólo cubre 2 años. Las tuve que tirar. Lo siento porque las gafas son bonitas pero no tentables

Shocking. Ordered some sun glasses and a pair of ski goggles arrived instead, (also a different brand). Contacted Arnette Several times without a single response. Avoid the heartache and don’t bother ordering.

Bought a pair of Annette eyeglasses from my local Specsavers and after a couple of months the little screw in one of the arms fell out. I contacted the company to see if I could purchase a replacement and was told they didn't have any. For a company that sells itself on saving the planet and recycling they have not helped as I now have to purchase another pair of glasses and these will end up in landfill! Don't purchase from this company.

Trotz Trusted Shop Absicherung nicht zu empfehlen.
Vier Brillengestelle bestellt zur Ansicht, die sogar recht zugig kamen.
Allerdings auch nach 2 Monaten(!) keinerlei Rückerstattung zu den zwei Gestellen, die zurückgesandt wurden.
Kundenservice schreibt immer "man kümmert sich", aber bisher ist nichts passiert...

Angeblich zahlt man erst 14 Tage nach Eingang der Rücksendung. Dies hat zur Folge, das mit den Versandzeiten dann die "Trusted Shop Absicherung" ausgelaufen ist! - Also irgendwie auch ein Betrug des Trusted Shop Systems...

Ebenfalls komisch, das nach der Bezahlung erstmal der Betrag mehrfach umgebucht wurde, d.h. zuerst zurückgebucht auf die Kreditkarte, dann zwei Tage später wieder als Einzelbeträge - pro Gestell - abgebucht...

Ich versuche nun schon seit 2 Wochen eine Rückabwicklung von 2 Sonnenbrillen. Vom Support (Email) keine Antwort auf 2 Mails. Telefonnummer ist ein Fake und eine Rücksendeadresse gibt es auch nicht. Nie wieder

Der Shop ist nicht vertrauenswürdig. Ware kommt zwar an, eine Rücksendung ist aber nicht möglich.
E-Mails an den Kundensupport sind nicht zustellbar, die angegebene Telefonnummer ist nicht vergeben und über das Online-Formular geht auch nichts. Die AGB scheinen mir auch in dem Punkt nicht den rechtlichen Vorgaben zu entsprechen.

Ersteinmal:
Die Seite ist legitim und die Produkte kamen problemlos an.

ABER: Der angebliche Kundensupport existiert nicht. Die angegebene Telefonnummer ist nicht vergeben, auf E-Mails wird nicht geantwortet. Angeblich bietet die Seite kostenlose Rücksendungen an – nur muss man dafür dem Support schreibe. Habe jetzt mehrere Produkte zuhause, die ich eigentlich nicht haben möchte und für die ich lieber das Geld zurück hätte.

Realice un pedido (nº 92075) por un valor de 93E el pasado 18 de abril del 2022.

UPS NO entrega el pedido al parecer por un error o falta de información en la dirección de entrega...
Se le facilita tanto a UPS como a arnette la dirección completa para que puedan realizar la entrega del pedido...

Finalmente tras muuuuuuchos días con el articulo paralizado, UPS realiza la devolución a arnette del articulo comprado...
Arnette me informa que hasta que no reciban el artículo NO inician el proceso de REEMBOLSO...

Es decir he pagado unas gafas que NO me han llegado y no me devuelven el dinero hasta que no les llegue el articulo de vuelta....

Pago 93E, no tengo las gafas, que es lo que quería, y después de 30 días (estamos a 18 de mayo) aun no tengo mi dinero ni lo voy a tener si no le llegan a arnette las gafas que no he devuelto, porque jamás me llegaron....

0 interés de arnette para mandarme de nuevo el pedido que es lo que me hubiera gustado y 0 interés de arnette en acelerar mi reembolso....

Entiendo que una marca así debería tener mejor atención al cliente...