Arrow Lift - Ontario Opiniões 

Resposta da Arrow Lift - Ontario

Há 7 dias

Thank you, Viridiana, for sharing your thoughts. We’re glad the process from estimate to installation moved quickly and efficiently for you. We hope your new stair lift makes getting around your home a little easier!

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

25/06/2026

Thank you, James, for taking the time to share such thoughtful feedback. We’re glad Chauncey was helpful during the consultation, arrived right on time, and was able to answer your questions clearly. It’s also great to hear the installation went smoothly and that you’re pleased with the overall purchase experience.

Most of all, hearing that the stairlift has changed your lives means a great deal to our team. Thank you for trusting Arrow Lift!

Resposta da Arrow Lift - Ontario

20/05/2026

Thank you for sharing your experience, Sue! We’re glad to hear that you were satisfied with the installation. It’s also wonderful to know that your reconditioned stair lift looks good in your home and fits in nicely with your staircase. We take great care in preparing our reconditioned units, so it means a lot to hear that you’re pleased with how it looks and performs. We hope it serves you well for many years to come!

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

30/04/2026

Thank you, Creola, for taking the time to share your experience. We’re so glad to hear your lift has made getting upstairs easier and more comfortable for you.

It’s also wonderful to know your installer provided efficient service while making the process a positive one. Hearing how this has improved daily life is exactly why we do what we do. Thank you again for your kind feedback!

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

5/03/2026

Thank you, Lorraine! We’re glad to hear the visit for your chair’s check-up went smoothly and that our technician arrived as scheduled and handled everything professionally. Keeping your lift in good working order is important, and we’re happy to know you felt confident in the service you received.

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

26/02/2026

Hi Jon,

Thank you for your review! We're glad to know you experienced prompt installation, fair pricing, and an overall positive interaction with our sales team. We’re glad the process felt straightforward and that everything came together the way you hoped. It means a lot to hear that your experience reflected the care our team tries to bring to each project. If anything ever comes up down the road, we’re always happy to help.

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

24/02/2026

Hi Virginia,
Thank you for sharing your experience. We’re glad the installation took place as scheduled and that when an issue came up, our team was able to come out promptly and get things back up and running. It’s great to hear the lift has been working reliably for you since then. We appreciate you taking the time to let us know how it’s going.

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

14/01/2026

Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected.

We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration.

It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed.

Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together.

—The Arrow Lift Team

Resposta da Arrow Lift - Ontario

7/07/2025

Thanks for your note! We’re glad to hear the installation went smoothly and that everything’s been working well so far. Please don’t hesitate to reach out if you ever have questions down the road—we’re always here to help.

– The Arrow Lift Team

Resposta da Arrow Lift - Ontario

18/06/2025

Thank you, Charles! We’re so glad to hear that your husband is enjoying the stair lift and that the installation went smoothly. Blake will really appreciate the kind words—we’ll be sure to pass them along. It’s great to know the lift is bringing both comfort and peace of mind. Hearing that it’s made such a difference makes our day.

Wishing you both continued ease and confidence at home!

-The Arrow Lift Team

Resposta da Arrow Lift - Ontario

29/05/2025

Thanks, Bill! We’re really glad to know the lift is already making a difference for you. It’s great to hear the process moved quickly once the decision was made—and even better to know it’s brought some relief. That’s exactly what we hope for.

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

1/05/2025

Thank you, Roland!

We're glad to hear the lift feels sturdy and that the installation left a good impression. It's great to know our technician’s confidence came through—it means a lot to us that you felt the process was handled well.

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

30/04/2025

Dear Rosalind,
Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well.

Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out.

Best regards,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

3/04/2025

Thank you, Ray!

We’re glad to hear that our team provided timely service and that the installer’s expertise stood out. We appreciate your feedback and are here if you ever need anything!

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

1/04/2025

Hi Pam!

Thank you for your kind words. We're glad to hear that our team was able to provide you with service that met your expectations.

If you ever need anything in the future, don't hesitate to reach out!

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

27/03/2025

Hi Robert,

Thank you for your review! We're glad to hear that you received prompt service and that Alfonso provided an excellent installation experience. If you ever need anything, don’t hesitate to reach out!

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

13/03/2025

Thank you, Mike!

We're glad to hear you're happy with the quality of your Stannah chairlifts and that the installation was completed efficiently. We appreciate your trust in us and hope your lifts make a great difference in your home!

Warmly,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

25/11/2024

Hi Ellen,

Thank you for sharing your experience with us. We’re glad to hear you felt well-informed by our sales rep, but we’re truly sorry that the installation didn’t go as smoothly as planned. It’s disappointing to learn about the missing part and the issues with the seat belt and casing. We will certainly look further into this issue on our end, as we strive for excellence and are always seeking to improve.

If there’s anything further we can do to assist you, please don’t hesitate to reach out. Thank you for giving us the opportunity to make this right!

Sincerely,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

24/10/2024

Hi Carlos,

Thank you for sharing your feedback! We're glad to hear that you and your wife are happy with the service and your stairlift. We understand the importance of timely installation, especially when it's needed quickly, and we're pleased we could meet your expectations. If you ever have any questions or need further assistance, don’t hesitate to reach out!

Best,
The Arrow Lift Team

Resposta da Arrow Lift - Ontario

1/07/2024

Hi Ernie & Ann,

Thank you for sharing your detailed experience! We're pleased to hear that our team met your expectations and deadlines. It's wonderful to know that Shelly, Matt, Kelsey, and Marcus provided you with prompt and professional service. Hearing that the installation was smooth and the price competitive is great feedback for us. We're glad the stairlift is working well for you.

Warmly,
The Arrow Lift Team