Unbelievable! I tried to contact you but no way, 10 emails, 100 calls, 50 messages and nothing whatsoever happened, no response until I thought it was a scam! I had to speak to my bank to cancel the p... Ver mais
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Leia as opiniões dos outros
Delivery was super speedy, the products protected in their package and the biscuits fresh and tasty...just as I remember them. Great service and value!
What to say about this little gem of a grocery store: - Costumer obsessed, quick in replying emails (a few minutes really!) - Fast Delivery - Competitive prices And most importantl... Ver mais
A empresa respondeu
Delivered earlier than expected 😀 (excellent job by both Artisan Italian & UPS 👍). The goods we packed superbly, ever tin was individually bubble wrapped to ensure they wouldn’t end up with a dint... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercearia italiana
- Fornecedor de Alimentos e Bebidas
- Fornecedor de temperos
- Fornecedor de produtos alimentares
Escrito pela empresa
Artisan Italian is an online store with a focus on quality Italian food products. At Artisan Italian we do not just offer food, we want to share with you the feelings and the excitement of a classic Italian experience!
Informações de contacto
19 Prince George Road, SW19 2PT, LONDON, Reino Unido
- +447918293244
- hello@artisanitalian.co.uk
- artisanitalian.co.uk
4,5
Excelente
200 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Package damaged in transit
I had an email from UPS the carrier saying the package was damaged in transit. Since my initial review, Artisan Italian has been in contact, and have sent another order, and made a fine gesture of a 10 % refund.
20 de maio de 2024
Resposta da Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian and sharing your experience with us. We’re sorry to hear that you weren’t satisfied with your recent purchase, and we are doing our best to fix that. I am sorry our customer service couldn't respond to your enquiry immediately as well due to Bank Holiday.
We are truly sorry for this unfortunate experience. In this order, UPS has just reported us on the damaged package. Please note we do our best to guarantee our shipping time promise, please consider we use third-party delivery companies, over which we have no control.
To make this up, your replacement order is on its way already! You can track it with the new UPS shipment number (provided in an email).
While we strive to improve, we understand if you're not completely satisfied. As a token of our appreciation for your feedback, we'd like to offer you a 5% refund on your original order. You'll receive a separate email with details about the refund within the day.
If you have any more detailed feedback or suggestions that you’d like to share with us, we’ll share your comments with our team and work on ways to improve.
Thank you again for your time and input. We value your opinion and look forward to serving you better in the future.
Have a wonderful day!
Artisan Italian Customer Service
Great service
Great service, high quality products quickly delivered and packaged well 👏
18 de abril de 2024
My go-to for topping up quality pantry…
My go-to for topping up quality pantry ingredients. Great customer service as well -I had a small issue with some of the products' lids coming loose during transit, and the friendly team replaced my items the very next day!
9 de abril de 2024
Fabulous sausage
Fabulous sausage, cheese and pancetta. Will never buy supermarket again preparing my next order!
18 de março de 2024
Quick and efficient.
18 de março de 2024
If I could award zero
If I could award zero, I would. Food arrived 3 days late and was off, i was sick all weekend.
25 de março de 2024
Resposta da Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian and sharing your experience with us. We’re sorry to hear that you weren’t satisfied with your recent purchase, and we are doing our best to fix that. We’d love to hear more about your experience if you can spare the time.
If you have any detailed feedback or suggestions that you’d like to share with us, it would really help. We’ll share your comments with our team and work on ways to improve.
Thank you again for your time and input. We value your opinion and look forward to serving you better in the future.
Have a wonderful day!
Artisan Italian Customer Service
Great service, lovely products.
Straightforward order process, speedy delivery and well packaged products. Would use again.
12 de março de 2024
Resposta da Artisan Italian
Hello Juliette, thank you for your feedback. We hope to see you in our store soon.
Great food delivered promptly.
29 de fevereiro de 2024
Resposta da Artisan Italian
Hello David, thank you for your feedback. We hope to see you in our store soon.
Excellent company
Great website
Fast delivery
Incredible produce
Will use regularly from now on
21 de fevereiro de 2024
Resposta da Artisan Italian
Hello Mark, thank you for your flattering feedback. We hope to see you in our store soon.
Resposta da Artisan Italian
Hello Mark, thank you for your feedback. Perfection is what we aim on a daily basis! We hope to see you in our store soon.
Great product and delivery
Great product, exactly as listed. Delivered even quicker than expected.
31 de janeiro de 2024
Resposta da Artisan Italian
Hello Iain, thank you for your feedback. We are glad you will enjoy the products. Hope to see you in our store soon.
Great italian food
Fast delivery,delicious product,will definitely be back
for more!
8 de fevereiro de 2024
Resposta da Artisan Italian
Hello Brian, thank you very much. We hope to see you in our store soon.
Complete Satisfaction
As is invariably the case with Artisan Italian my order was dispatched immediately and delivered, securely packed, within a couple of days. There was just sufficient packaging to protect the contents from damage. I purchase regularly from Artisan Italian because the company is always so dependable and the food items reliably of the highest quality. I am completely satisfied
6 de fevereiro de 2024
Resposta da Artisan Italian
Hello Colin, thank you for your feedback. We hope to see you in our store soon. As always!
Fast and efficient
1 de fevereiro de 2024
Resposta da Artisan Italian
Hello Raewyn, thank you for your feedback. We hope to see you in our store soon.
Resposta da Artisan Italian
Hello Susan, thank you for your feedback. We hope to see you in our store soon.
A wonderful and easy experience!
It was such a pleasure to find a genuine supplier of wonderful, real Italian produce😊. The quality is superb, and second to none! If you want a true "Italian" experience, this is the place to go!
22 de janeiro de 2024
Resposta da Artisan Italian
Hello, thank you for your feedback. We hope to see you in our store soon.
Nothing received.
I would love to give a review but still have not received my order as of 23/01/2024, (ordered November 2023 & money taken from my account).
I have sent an email requesting that you please look into this matter but no reply.
3 de janeiro de 2024
Quality products and brilliant on line…
Quality products and brilliant on line website. Delivery was next day and really good.
10 de janeiro de 2024
Resposta da Artisan Italian
Hello Mark, thank you for your feedback and comments. We hope to see you in our store soon.
Exceptional.
I initially place the order and it was supposed to arrive on the 18th and then the next day it got updated to the 12th. Very quick and efficient logistics and the product was spot on. I had no idea you could get Bottarga in the UK this easy.
10 de janeiro de 2024
Resposta da Artisan Italian
Hello, thank you for your feedback. We have many other products from Sardinia, including a beautiful yellow fin tuna. We hope to see you in our store soon. Grazie
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