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At Artisan Wine Online, a family-owned business - we believe wine is more than a drink. It is a bridge between people and places, between craftsmanship and creativity, between what’s made and what’s felt. Every bottle we offer is a piece of someone’s story. We exist to bring those stories, from across the globe, to your table - told with honesty, artistry, and respect. From Portugal to France. From Japan to the USA. From New Zealand to Australia. Visit our website and find the wine that speaks to you.
Austrália
3,4
4 opiniões
Não respondeu a opiniões negativas
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I made a purchase and didn’t get a confirmation email. The website also keeps saying there’s a database error now and the site looks like it’s gone. Also emailed them and no response. Not sure if it’s a scam.
Very happy to find Artisan Wines, to order my favourite Japanese winemaker.
Not so happy about third party communication during shipping: placed my order on 2 November and received email confirmation that it had shipped from Artisan Wines - but no updates on delivery status. On 10 November I contacted Artisan Wines to request an update. Received very prompt reply from Artisan Wines, and very helpful follow up. To my surprise, the order had been sitting in a warehouse in Melbourne since 6 November. Then I was told that the “Freight Provider only goes to Geelong every Wednesday”. It would have been good to know this.
Resposta da Artisan Wine Online
Thanks for your feedback, Andrew.
This definitely helps us understand one of your pain points and an area that we need to improve in.
For context, we have three freight partners - and each have their own rules and schedules that they follow when delivering a package. As you can imagine, there are a lot of these rules. Furthermore, we do not have any kind of automated integration into their systems, and our orders are currently sent to them via a manual process.
Based on your feedback, we are going to prioritise an investigation into what we need to do to setup an automation / integration into the systems of our freight partners. In order to enable real-time delivery status notifications to you for your future orders and to all of our other customers.
I hope you enjoy your wine and I hope that you choose to order again from us in the future.
Best experience for me. Everything delivered on time and great people.
Resposta da Artisan Wine Online
Great people and great wine - that’s the combo we aim for! Thanks for sharing the love and supporting Artisan Wine, Gabriel. Looking forward to helping you with your wine needs again in the future.
Great wine selection, bought half a dozen with Matt’s help. Thanks again!
Resposta da Artisan Wine Online
So glad you found some great wines with Matt’s help! He’ll be stoked to know he made a difference. Thanks again for choosing Artisan Wine!
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