Artisbetter Opiniões 29

Resposta da Artisbetter

Actualizada a 5/06/2025

Hi Shannon
We have confirmed that your work has been successfully delivered, and we are very happy that it has finally reached you.
First of all, we sincerely apologize for the delay in delivering your order. We fully understand how frustrating the experience was and deeply regret any inconvenience caused.
At our company, we are fully committed to providing a positive customer experience and ensuring that every order is shipped within the promised time. Your work has been completed and sent on time. However, this particular piece was created by one of our artists in Hong Kong and shipped directly from there.
Unfortunately, due to the large increase in U.S. tariffs on goods shipped from Hong Kong, coupled with customs congestion and transportation backlogs, the logistics process took much longer than expected. These external factors are beyond our control, but we accept full responsibility for not communicating these delays in a more timely manner.
We sincerely hope you are satisfied with the last one. Thank you again for your patience and understanding throughout the process. If there is anything else we can do for you, please feel free to contact us directly via email.

Resposta da Artisbetter

27/02/2025

Thank you for contacting and sharing your concerns.
I apologize for any confusion. When you place an order, you purchase a canvas, not a framed painting, so you need to find a place to frame it yourself after it arrives. I think you must have read it wrong.
The artwork itself is not framed because framing is an optional service, and many clients prefer to arrange it locally based on personal preferences and space.

Resposta da Artisbetter

7/03/2025

We are truly sorry to hear that you are not satisfied with your experience. At ArtIsBetter, we always strive to solve any problem in a fair and professional manner.
Your order is a customized handmade painting, and we work closely with you throughout the entire process, including providing pre shipment photos for your approval. When you provide feedback on a certain issue, we will immediately provide a solution, including free replacement. Regarding the defect you mentioned, due to the logistics situation, the frame was damaged, which we cannot control. We have already claimed compensation from the logistics and informed them that if it is not necessary, we will provide a full refund. I didn't ask you to pay to keep this painting, I just asked if you need other paintings. If you don't need them, we will refund you in full. There must have been some misunderstanding. I'm very sorry.
I have refunded you, and you have also received our refund. You just didn't notice the refund.
If you would like to further discuss this matter, please feel free to contact us directly and we will do our best to find a solution that is suitable for both parties.
We appreciate your feedback and will use it to improve our services.

Resposta da Artisbetter

27/02/2025

Thank you for reaching out and sharing your feedback. I sincerely apologize for the unexpected import fee and any inconvenience caused by the crack in the frame. The import fee was a result of temporary policy changes in the U.S., and I understand how frustrating it can be.
Please note that I’ve already covered the import fee for you and refunded the difference to help offset the cost. I truly regret that this situation led to a less than ideal experience for you.
If there’s anything else I can do to help or if you have any further concerns, please don’t hesitate to reach out. I truly appreciate your understanding, and I’m sorry again for the inconvenience.

Resposta da Artisbetter

7/03/2025

Hi Melanie
I'm sorry for any setbacks this may have caused. I did send multiple emails regarding updates to your order, but it seems that they may have ended up in your spam folder. I'm glad you saw our email later and allowed us to ship. You are also satisfied with receiving the goods, thank you for your support.

Resposta da Artisbetter

7/03/2025

Hi
Thank you for contacting us! I sincerely apologize for the issue with our email inbox - it was unexpected, and I understand your concerns. At that time, I had promptly cleared my emails and resolved your problem.
I appreciate your patience and wish you a happy life.

Resposta da Artisbetter

7/03/2025

Hi
Thank you for your kind words about the painting! I’m really glad you’re happy with the quality and colors. I truly appreciate your patience with the shipping delay, and I understand how frustrating that can be.
Moving forward, I will make sure to follow up more closely with the shipping carrier to help speed up the process. Your feedback is very valuable, and I’ll do my best to improve this.
Thanks again for your support!