Artistic Spaces Opiniões 

93
•
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The worst landlords I’ve dealt with in over 30 years. They fail to provide even the most basic level of service. Maintenance is neglected, repairs go unresolved, fire safety concerns are not add... Ver mais

Classificada 4 em 5 estrelas

Artistic Spaces took over our building almost 6 months ago and we have been very happy with them! Big issues we had been raising before AS took over got sorted soon into them managing the building. Ou... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely disgraceful management with no accountability. Stay away from them if you're planning to rent studio from them. From hygiene, h&s to maintenance they're below 0 star worthy. You can say goo... Ver mais

Classificada 3 em 5 estrelas

The team do a decent job but nothing get sorted unless you speak to David head of finance directly. Payments are also not up to date on the system I’ve had to send prof of payment so many times

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

Artistic Spaces is a company that has more than 230 studios across London suitable for: artists, creatives, business, SMEs. Inquire now to find your space!


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

93 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 3% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(93)

47 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Monier Works

The building manager at Monier Works is absolutely amazing. I’ve been there for 1 year and he is always present and readily available to help me, wouldn’t recommend a studio space any more than this!

5 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Awful

Awful! Their tenants are in our residential block and they have the most aggressive antisocial behaviour. Artistic spaces need to control them better and give them warnings or do better checks. I used to love living where I have for 16 years and them coming here has ruined my home life and afraid for my security

15 de julho de 2024
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Reviewer,

Thank you for your comment. However, after thoroughly reviewing our records, we can confirm that you have never held a tenancy or licence agreement with Artistic Spaces at any of our sites, including the property mentioned.

We take all feedback seriously, but also believe it’s important that public reviews reflect genuine experiences. If you believe this is a mistake or you were associated with another business operating under a different name, please contact us directly so we can verify your identity and address any legitimate concerns.

Otherwise, we respectfully request that you remove or revise your review to reflect an accurate and substantiated experience.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

No solution, no money back, no response to emails and calls

The studio for which I placed a deposit has experienced a flood, resulting in severe dampness that has caused deterioration and neglect throughout the entire space. They did not provide clear information that the source of the issue has been resolved. I did not sign the contract and have requested the return of my deposit (which I paid 2 months' rent), but I have not received a response for almost a month. They are not responding to phone calls or emails. They don't even deserve one star.

5 de outubro de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Reviewer,

We're sorry to hear about your experience, but unfortunately, we are unable to identify your name, studio number, or any associated deposit based on the information provided in this review.

If you did pay a deposit and chose not to proceed with a studio due to concerns about the condition of the space, we take that seriously. However, we require verifiable details in order to investigate and resolve the matter.

Please contact us directly with your full name, studio reference, and payment details. Once we have this information, we will prioritise your enquiry and ensure any genuine issue is addressed promptly.

We’re committed to transparency and fair treatment of all tenants and applicants, but we cannot process anonymous claims without context.

Kind regards,
Artistic Spaces Management Team

Classificada 5 em 5 estrelas

Happy to have found Artistic Spaces

I moved to one of the AS sites in June and was so happy to have a clean studio to move my business into.
The process was quick and easy, maybe because I have been so ready to move into a new studio, but also the person that i was speaking to was so friendly and answered all my questions.

I like that I was able to get a cheaper studio compared to what else is in the area.
It's cheap & simple, which is my priority for right now.
I'm excited to be here!

14 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

My experience with Artistic Space was…

My experience with Artistic Space was highly disappointing. Despite multiple follow-ups, they showed complete negligence towards addressing leaks on the premises. Additionally, their finance team was unresponsive, making it an arduous task to obtain my deposit back. This level of unprofessionalism and lack of responsiveness is unacceptable. I strongly advise against engaging with this artistic space.

1 de junho de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Reviewer,

Thank you for your feedback. We're sorry to hear that you felt let down by your experience.

We’ve reviewed our records but are unable to identify any tenancy or deposit linked to your name or details as provided. However, if you recently ended your tenancy and were awaiting a deposit return, we ask you to please check your bank account or credit note, as refunds are typically processed within 28 days of departure — and may already have reached you.

We regret that a review may have been posted before allowing sufficient time for this process to complete. If you believe there is still an issue, we would be happy to look into it immediately, please contact us with your full name and studio reference so we can assist.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

Avoid!

Current tenant and has been a comedy of errors since moving in. Pressured into moving in by a certain date, despite the facility being nowhere near completion resulting in an email mere days before move date to say we couldn't enter the site.

Continued building works meant studios were not accessible for over two weeks and have been finished to a poor standard at that.

On open days, spoke about how they matched neighbouring studios to ensure noise wouldn't be an issue but have placed a fitness studio with weights, jumping and loud music next to my space. The studios have hollow, old wooden floors so alongside the noise, the entire space shakes and vibrates when they use it.

Am now having to pay for a separate co-working space to undertake any calls and meetings and can use the (very expensive) space for a small fraction of my work. We sign a contract that states no music to be played in studio spaces and to be considerate of noise but they are unwilling to enforce this so there is a real disparity in how tenants are treated and contracts enforced.

Have been in continual contact regarding this issue but have been ignored, fobbed off and avoided. Was suggested I move to another studio which would be nearly 3 x the price long term. Today I finally got a response which was to speak to the neighbours and in effect - deal with it myself. It is not my job to enforce their contract with other tenants.

No sanitary bins for weeks (legal requirement) but angry notes up in the toilets saying not to flush sanitary products - it's unhygienic and impossible for someone to walk back to their studio space with a used sanitary product in their hand!

No bins for months so we were left with an overflowing skip. The resulting rubbish of which is still piled up outside.

Above all of this - you will receive MONTHLY emails and texts, strongly worded to remind you of your obligation to have a standing order set up to pay rent - despite proving this and paying on time!

If I had known what I was walking into, I never would have taken on this space. Incredibly disappointed.

*Update - this month I received 5 texts/ emails within 7 days reminding me to pay the rent (despite having paid it on time, via standing order as agreed in the contract) - two emails on the same day. It's overkill and instead of mass emailing their entire tenancy book, they would be best shifting this focus to any non-paying tenants.

1 de março de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Sophia,

Thank you for your feedback and for taking the time to share your experience. We’re sorry that the early stages of your tenancy were marked by disruption and frustration. We acknowledge that several aspects of the initial setup did not meet expectations.

We’re pleased to note, however, that you’ve remained with us for over two years since this review, and we hope that your experience has since improved. If there’s anything still outstanding or further support we can offer, please don’t hesitate to reach out, our team is here to help.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

SATAY AWAY FROM THOSE SCAMMERS

STAY AWAY FROM THOSE SCAMMERS COMPAGNY ARTISTIC SPACES LTD. THEY TAKE YOUR MONEY AND WHEN YOU CANCELED BEFORE SIGNING THE CONTRACT , THEY DO NOT RETUNING YOUR MONEY , AND ALL THE TELEPHONE MESSAGES LEFT ARE NOT RETUNED , THEY NEVER ANSWERED YOUR CALL ,OR TELLING YOU TO CALL THE FINANCIAL DEPARTMENT
THAT DO NOT EXIST . TO GET YOUR MONEY BACK ONLY AFTER 4 MONTHS WAITING FROM CALLING THE BANK AND CITIZEN ADVICE .THEY ARE SCAMMERS . IT IS THE ABSOLUTE TRUTH .I STAND BY WHAT I HAVE WROTE .

27 de fevereiro de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Reviewer,

We have reviewed your comments carefully, but we do not recognise your name or any record of you being a tenant or having a valid agreement with Artistic Spaces. Based on our internal checks, none of the claims made in your review are accurate or supported by any records.

We also note that your public profile includes dozens of similar one-star reviews across multiple businesses, which may help others put your comments into proper context.

To be clear:

We do not retain funds from individuals who cancel prior to signing an agreement.
Our finance team is real, responsive, and handles all legitimate refund requests in line with proper procedures.
We always respond to genuine emails, messages, and verified customer enquiries.
If you believe there has been a misunderstanding, we invite you to contact us directly with evidence of your interaction, including payment reference or dates, so we can verify and respond properly.

Otherwise, we must respectfully state that this review does not reflect a credible or verifiable customer experience.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

Absolute nightmare dealing with this…

Absolute nightmare dealing with this company.
Continuously moved the goalposts while trying to agree a contract. Was told to pay deposit to secure unit as they will agree to my contract terms. As soon as they received my deposit, everything went downhill. I no longer will be moving in to the space and still haven’t received my deposit back.
Now I’ve been told that there is a 30 working day policy for refunded deposits. No information of this on website, neither terms and conditions. I contacted finance, operations, resolutions department, and have been given the run around by every single department.
Absolutely sickening
Avoid at all costs

30 de maio de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Michael,

We are disappointed by the tone and content of your review, particularly given the facts of the situation.

You were never a tenant at Artistic Spaces. You paid a non-refundable holding deposit of £3,130 to reserve a unit while legal agreements were being prepared. After initiating the process and causing us to incur legal fees, you chose to withdraw without signing, which was entirely your decision.

Despite the deposit being non-refundable by contract and stated terms, we chose, at our discretion and as a gesture of goodwill, to refund the full amount. This was processed and returned to your account on 2 June 2023, as confirmed by the credit note.

There is no “30-working-day” standard refund policy applicable in cases like this, deposits of this nature are refundable only at our discretion, and in your case, it was fully honoured.

We are confident that we acted more than fairly throughout, and we stand by our decision to refund you in full despite being under no obligation to do so.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

If I could give 0 stars I would have

If I could give 0 stars I would have. I signed up for a studio space in their new site in Deptford. The team running the operation are appalling. It is impossible to get hold of any one through emails and telephone calls. A couple days before I was due to move in I still did not have the required information requested a good 3 weeks prior so I pulled out. Now I am having to fight to get my deposit back. Again no one is answering my calls or responding to my emails. Avoid Artistic spaces. I am unsure what establishment they are runny. Incompetent.

28 de abril de 2023
Opinião espontânea
logótipo da Artistic Spaces

Resposta da Artistic Spaces

Dear Nkem,

We're disappointed by the content of your review, which does not accurately reflect what occurred.

You reserved a studio at our Deptford site and later chose to withdraw just days before your scheduled move-in — despite our team accommodating your request to amend our standard lease, which we undertook at our own cost. Your deposit was clearly stated as non-refundable, with any return being entirely at our discretion.

Nonetheless, we acted in good faith and, as a gesture of goodwill, processed a full refund via Credit Note CN-0158 on 5 May 2023, following director approval. We were under no obligation to return this deposit, especially after incurring legal and administrative costs due to your last-minute withdrawal.

Given these facts, your review is unfair and misleading. We remain committed to supporting genuine tenants professionally, and we’re pleased this matter was resolved properly despite the circumstances.

Kind regards,
Artistic Spaces Management Team

Classificada 1 em 5 estrelas

Absolute nightmare

These buildings are not safe or secure.

The landlords are negligent and rude, and do not care that they risk tenants personal safety and business property by not fulfilling their contractual obligations to provide appropriate security.

Multiple burglaries have happened across the Artistic Spaces sites, which the landlord does not care about nor seek to remedy by making the buildings safer.

“Service charges” are regularly increased despite the service levels being dangerously poor.

There are regular plumbing and electrical issues that the landlord does not take care of despite it being their responsibility.

Do not risk your business/ artistic practice/ personal safety at these locations!

17 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid!

Failed to fix many facilities
slow internet that took them 6 months to fix!!!
hidden charges for cleaning , parking and eletricity
on going changes for so many little things that affect my business run

24 de abril de 2018
Opinião espontânea

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