i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote. The lease payment includes... Ver mais
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For three and a half years I have leased a vehicle from Arval. It’s been seamless throughout the process with special credit to Charlotte Cobb. I would not hesitate to do business with them again.... Ver mais
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told... Ver mais
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I’ve had a very positive experience overall. Everything has been handled professionally and efficiently, and communication has been clear throughout. Any queries I had were dealt with promptly, wh... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Informações de contacto
Whitehill House,, SN5 6PE, Swindon, Reino Unido
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,3
Excelente
6 mil opiniões
Respondeu a 93% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Total mileage was much less than I…
Total mileage was much less than I anticipated at the start of my 3 year lease after 2 years. Contacted Arval when they emailed me at 24 months suggesting a reduction in the total from 24000 to 15000 miles. Processed the change quickly and efficiently saving me over £40 per month. Very happy !
12 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Thanks so much for sharing this. We’re really glad you got in touch when your usage changed, and it’s great to hear the adjustment worked out well for you.
Our team aims to make these updates smooth and straightforward, so it’s lovely to hear it made a real difference to your monthly cost.
We’re delighted you’re pleased with the outcome. Thanks again for taking the time to let us know.
Although I have had no complaints with…
Although I have had no complaints with the process of leasing which was seamless, I was disappointed that the same car I leased was now £40 a month cheaper before we have even made our initial payment and only had the car a week on the Select Car Website.
16 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Thanks for your feedback. We’re happy to hear the handover went smoothly.
We understand it can be frustrating to see a lower price advertised after placing your order. Pricing can vary based on stock levels, manufacturer support, and wider market conditions. At the time your agreement was finalised, the broker sourced the best available deal on your behalf.
If you’d like to discuss your agreement, we’re more than happy to help. Thanks again, and we hope you enjoy your new vehicle.
No loyalty
I have just finished a 4 year lease and the service was very good and customers services were very helpful. I was more than happy to lease my next car with Arval but even though my payments were always on time and the payments were taken out of my business account I was refused because Arval said I could not afford the payments. This is even though the next car was cheaper each month. I was invited to order my new car 5 months before the my lease finished. Arval were happy however to continue taking my payments for these last 5 months (that they felt I couldn't afford). My broker attempted to understand the reasoning from Arval but didn't get very far. My credit score is excellent and have had no issues with any of the finance companies I have approached following this and about to take delivery of my new car and about to order a second. So much for being a loyal and exemplary customer.
6 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Thank you for taking the time to share your feedback, and for being a loyal customer over the past four years. We’re really pleased to hear that you found our service and Customer Services team helpful throughout your lease.
We’re genuinely sorry to hear about your experience when applying for your next vehicle. We understand how frustrating and disappointing this must have been, especially after maintaining timely payments and being invited to order early. Affordability assessments can sometimes produce outcomes that don’t reflect a customer’s actual experience, and we appreciate how confusing that can feel.
We’re also sorry that the reasoning provided wasn’t clear despite your broker’s efforts to understand the decision. It’s certainly not the experience we want for any of our customers, especially those who have shown the loyalty and reliability that you have.
Although we’re glad to hear you’ve been able to secure your next vehicle elsewhere without issue, we do value your feedback and will ensure it’s shared with the relevant teams so we can continue improving.
Resposta da Arval UK
Our customer service team will be so happy to hear this! Thank you for your feedback
Excellent service
Excellent service - Andrea at the personalised number plate team, dealt with my enquiry. She was lovely, efficient and very helpful. Thanks Andrea and the team.
16 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
We’re really pleased to hear that Andrea was able to assist you so smoothly. It’s wonderful to know your interaction felt positive and straightforward throughout.
Your comments are genuinely appreciated by the whole team. Thank you for taking the time to share your experience.
We’ve also sent you a request for a little more detail so we can ensure your feedback reaches the correct Andrea.
I have dealt with the company for…
I have dealt with the company for almost 3 years and I am glad to have finished the lease early. They have got to be the worse company when it comes to car finance. They don’t return emails they don’t know their arms from their elbows. I have leased cars for 30 years and this is the worst I have ever known. Don’t go there you will be stressed to death with them.
1 de dezembro de 2025
Opinião espontânea
Resposta da Arval UK
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience, and we understand how frustrating this must have been, especially after being with us for almost three years. This is far from the level of service we aim to provide, and we appreciate you bringing it to our attention.
To help us look into what went wrong and understand your concerns in more detail, we’ve sent a request for additional information to your email. Once we receive this, we can fully investigate your experience and work to make things right.
Thank you again for your feedback, and we hope to have the opportunity to resolve this for you.
I am blown away with the service Ben…
I am blown away with the service Ben has provided me with a complex situation that was out of my control.
Ben has gone above and beyond in helping resolve rather than dissolve a breath of fresh air, I highly recommend Arval an amazing and understanding company.
Thank you
Stacey
15 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Hi Stacey. Wow - your review absolutely made our day!
We always aim to go above and beyond, but it sounds like Ben may have sprinted right past “above and beyond” and into “superhero mode.”
We’re thrilled he could help turn a complex situation into a breath of fresh air for you.
We’d also love to let Ben know just how awesome he is . We’ve sent you a separate email asking for a little more information so we can make sure the right Ben gets the high‑five he deserves.
Thank you for the recommendation - and for choosing Arval. We’re always here when you need us.
Be careful when you come to the end of…
Be careful when you come to the end of your lease. No contact to collect the car and then extra costs incurred. Customer service non existent as they basically hide behind Terms and Conditions. I suggest you read through every single word of your T&C's so you don't get caught out.
14 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Thank you for sharing your feedback. We’re sorry to hear about your experience at the end of your agreement, and we understand how frustrating this must have been.
Customers are normally sent reminder and collection‑related emails in the lead‑up to their lease ending. We’re sorry if these did not reach you as expected as that’s certainly not the experience we aim to provide.
Our team is committed to offering clear guidance and support, not simply referring customers to contractual terms. We regret that this wasn’t reflected in your interaction with us. If you’d be happy to discuss this further, we’ve sent a request for additional information to your email. Once we have this information, we will feed this back to the correct team.
If the price is right..
First time I've leased a car. I found Arval to reasonably priced and the vehicle was excellent. Their maintenance package was occasionally hit or miss with the garages they used but in the end I had no complaints. When it came time to renew I found them to be very expensive, so much so that I went with another company. Sorry Arval, but you priced yourself out of the market and lost this loyal customer!
12 de setembro de 2025
Resposta da Arval UK
Hi Davie, thank you for the feedback. We're sorry to hear that you didn't renew with us, but hope you will consider us again in the future.
Best wishes
Avoid
Avoid. Just a money making scheme. Tried to fine me for missing spare key £450+. Even though they had the key, after reading these reviews ive noticed im not the first person theyve tried to scam. After chasing them up i was told they need to investigate. They dragged there feet. I investigated it myself. Eventually proving to them that they had both keys. They eventually emailed me apologising for the mix up.
Fast forward 2 weeks. Theyve sent me the same fine again and this time processed the payment with my company. Rang and complained. Told its to late as payment has been requested will have to wait a month for a refund.
9 de janeiro de 2026
Opinião espontânea
Fine until you need to communicate with them
Got to the end of the Lease agreement and then got stung for an additional payment, despite paying the early termination fee and paying for the car. Asked 4 times, if the costs quoted covered ALL costs and got no definitive answer, then got to see another payment come out of my account afterwards.
very disappointing when all it takes is clear answers to questions to avoid a situation.
7 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Hi Kevin. Thank you for your feedback. We're sorry to hear about your end of lease experience and we've sent a separate email with a request for additional information. Once we have this, we'll be able to support you.
Easy to sort out and a great service…
Easy to sort out and a great service the garage
5 de janeiro de 2026
Resposta da Arval UK
Thanks for the great review Paul, we're glad to hear that everything went smoothly.
Would never use this company again.
Would never use this company again.
We currently have two brand new Ford Focus vehicles on lease with Arval. Both vehicles have a manufacturing fault. One has been with Ford for almost 2 months with no work carried out to repair the manufacture fault. The other is waiting to be booked in. However, we still are expected to pay the £500 a month lease fee for each vehicle, and no courtesy vehicle has been offered.
Ford have not touched the car in over 3 weeks and keep fobbing us off, so we are basically paying for two vehicles that are not fit for purpose. This is impacting our business financially and operationally.
5 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Hi there, we're really sorry to hear about the faults with your vehicles and the impact that this is having.
We can see that a case has been opened for each of these today and a member of the team will be in touch.
Best wishes.
Awful customer service
Awful customer service. Trying to charge me for not giving the spare key back even though I have the footage on ring door bell, emailing asking where I can send proof and ignoring me but continuing to try and get payment? AVOID.
2 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Hi Jordan, we're really sorry to hear this. We have sent you a separate message requesting a few more details to enable us to look into this for you.
Best wishes
If you must lease with Arval DON'T pay for maintenance inc.
Took car for a pre-booked (by Arval) tyre replacement. Despite arriving exactly on time, foul mouthed receptionist (who clearly does not like Arval) told me it would be 3-4 hours before it could be looked at. Faced with waiting in a hell hole, miles from anywhere, with no toilets, seating or drinks facilities, listening to bad tempered receptionist swearing I took the car away and got the tyres fitted closer to home, at my own expense. Arval's response - absolutely NOTHING, can't get through by phone to anyone except bookings.
2 de janeiro de 2026
Opinião espontânea
Resposta da Arval UK
Thank you for sharing your feedback. We’re truly sorry to hear about the experience you had during your tyre replacement appointment. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
The behaviour you described from the staff is completely unacceptable and does not reflect our standards. We take this very seriously and will ensure this is investigated thoroughly.
To help us escalate this to the correct team, we’ve sent you a separate email requesting some additional details. Once we have this information, we’ll work to resolve the matter as quickly as possible.
We appreciate you bringing this to our attention and giving us the opportunity to make things right.
I was charged a “non‑collection” fee…
I was charged a “non‑collection” fee despite the fact that I was at home at the time. The driver called only 30 minutes before arrival while I was in a work meeting, so was not available to take the call, and later admitted he didn’t even ring the doorbell. Instead, he made a half‑hearted attempt at “knocking on the window” and left. Even when the car was collected on the second attempt, the new driver admitted the initial attempt was poor and the driver should had made a better attempt.
Arval has refused to overturn the charge, claiming this counts as a reasonable collection attempt. It absolutely does not. They provide inadequate notice, rely on poor collection practices, and then hold the customer responsible for their own failures.
The responses from the customer service team have been dismissive and unhelpful. Once they’ve taken your money, they simply don’t care. This has been one of the poorest customer service experiences I’ve encountered.
19 de dezembro de 2025
Opinião espontânea
Resposta da Arval UK
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration caused during the collection process and the way this situation was handled. This is not the level of service we aim to provide, and we understand how disappointing this must have been for you.
Your feedback will be shared with the relevant team so we can review what happened and work on improving our processes. We’ll also encourage a member of our team to reach out to you directly to discuss this further and see how we can make things right.
Thank you again for taking the time to let us know, your comments are invaluable in helping us deliver a better experience for all our customers.
Arval complaints department
After weeks of lack of communication and lots of confusion from arval plates team, I raised a complaint with the complaints department who thoroughly investigated the issue. They agreed and decided to compensate me £150 for the inconvenience. Complaints team is great
30 de dezembro de 2025
Opinião espontânea
Resposta da Arval UK
Thank you for sharing your experience. We’re sorry to hear about the initial challenges you faced, but we’re pleased our team was able to review the matter thoroughly and provide a resolution that worked for you. Your feedback highlights the importance of clear communication, and we’ll continue working hard to improve this for all our customers. We appreciate your recognition of the complaints team and will make sure your comments are passed on to them.
Efficient response.
Efficient response.
Able to talk to someone on the phone without difficulty
16 de outubro de 2025
Resposta da Arval UK
This is great news and exactly what we aim for every time! We're happy to hear you were always able to speak to someone for support!
Can’t seem to fault Arval
Can’t seem to fault Arval, found a car on Autotrader they were selling, looked great, called them spoke to a very helpful chap who gave me all the details… a little disconcerting sending a very large sum of money for a car I hadn’t seen or driven but research told me they were trustworthy. Car delivered 209 miles for £25. In the absolute condition it was sold in, drives perfectly, all seems well. So can’t fault them. They offer a 14 day cooling off period so essentially a 14 day test drive.
23 de dezembro de 2025
Opinião espontânea
Resposta da Arval UK
Thank you for sharing your experience. We’re delighted to hear everything went smoothly and that the car arrived in the condition promised. It’s great to know the process felt straightforward and that the cooling-off period gave you confidence. We appreciate your trust and hope you enjoy many miles in your new vehicle!
After 5 good years leasing a vehicle we…
After 5 good years leasing a vehicle we returned the vehicle in perfect condition only to receive a further bill for over £300 for repairs that have not been validated with any photo evidence, even after the 2 hour inspection made when collecting the vehicle.
Will not use this provider again as feel to vulnerable with the process.
23 de dezembro de 2025
Opinião espontânea
Resposta da Arval UK
We’re sorry to hear about your experience after returning the vehicle. We understand how frustrating unexpected charges can be, especially without supporting evidence. We’ve sent you a separate email to gather more details so we can review the inspection and address your concerns promptly. Thank you for bringing this to our attention.
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