async.com Opiniões 219

Unsure whether I had an active subscription so I checked my account to confirm that I indeed have a "basic" free account.

However I was charged for an additional 3 months and when queried it turned out an "essentials" subscription was hidden in a separate workspace, almost impossible to find, that I did not set up.

I've raised this with the company, pointed out how deceptive the UX is, as well as the fact that my account has been inactive for those three months and they have refused to do anything.

There is no reason whatsoever for creating separate workspaces without telling you and hiding your subscription status in there, beyond making it hard to cancel.

Would strongly, strongly advise people against using a company who engages in such sneaky practices, who in their email back to me recognise how confusing this is but refuse to do the right thing and refund the charges.

Wonderful service. Easy system to use, with some pretty great features. I am new to editing and it is a breeze to figure out. I did have an issue where I got locked out of my email associated with my account. I reached out to the PodCastle support team and they were able to recover my PodCastle account and update my email very quickly. They were honestly so nice. I highly recommend PodCastle.

I’ve been using Podcastle for a while ! and I really like how simple and easy it is to record and edit my audio. The tools are clear, fast, and very beginner-friendly. It makes my workflow much easier and saves me a lot of time.
Overall, I’m very happy with the experience!

This is a scam company only after your money stay well away unless you have money to throw away!!! Disgusting customer service

PodCastle has been incredibly helpful every time I’ve had a tech issue or needed support—they’ve even helped me recover videos when something went wrong. Their team is always responsive, attentive, and genuinely cares about improving the product based on customer feedback. I’ve seen them upgrade features in real time when I’ve had questions about the AI editing, which is rare and so appreciated. I feel fully supported using their platform and see myself being a long-term customer.

I went to try the free 7-day plan and customarily entered my paypal details. They charged me with a pro-plan right away in a way that seems almost trickery. Still, they contacted me the day after to issue a full refund. The experience was not great, but for me if you have a very reactive customer service, that's where the money should go! Thank you Podcastle.

The AI tool does not work. I was told to clear my cookies, cut off extensions, close my browsers, and turn off my VPN. They are slow in responding, and I just got the service. AVOID!

Podcastle is very user-friendly and easy to use if you're a diy person as I am. It's very intuitive and easy to manage and still make your track sound like it is done professionally.
Many apps confuse first-time users, and in my experience Podcastle doesn't do that. And I did over 20 episodes on it. Also, for me it is great price range and it includes enough tools to make my episodes better. All in all, you'll find everything you need to make your podcasts sound amazing.

I have been a loyal customer and supporter of Podcastle for five months. In fact, I previously wrote two glowing reviews praising their innovation, reliability, and commitment to creators. Unfortunately, the company I once trusted has taken a drastic and alarming turn, and I now feel compelled to warn others.

After paying for a full year of service—which clearly included 10 hours of recording time per month—Podcastle unilaterally reduced my allowance to just 2 hours per month, offering no meaningful explanation except that they have “introduced new AI tools.” What they are not transparent about is that these “new tools” are simply a justification to push users into more expensive plans. This is not just an inconvenience—it is deceptive and unethical. I paid for a specific product, and they changed the terms after the fact.

To make matters worse, I have also faced serious issues with storage. Despite deleting almost everything, my available storage has not updated or reset. I reached out to customer support multiple times, only to receive generic guidance that I had already followed—which didn't solve anything. No escalation. No accountability. No resolution.

When I visited their Discord community, I saw dozens of users facing the same issues, all of which were being ignored. One user even commented that it feels like Podcastle is deliberately restricting access to force people into upgrading. Based on my experience, I fully agree.

This is not the company I once believed in. Their recent actions show a blatant disregard for customer trust, fairness, and professional integrity. They changed the terms of my subscription without consent, provided no meaningful support, and ignored community concerns. It feels exploitative and completely unacceptable.

In summary, Podcastle:

Reduced my paid features without consent

Pushing users toward higher plans through forced limitations

The storage system is broken, with no real support

Customers are being ignored in the community

A complete reversal from the values they once claimed to stand for

I am deeply disappointed and feel taken advantage of. I can no longer recommend Podcastle to anyone until they correct these predatory practices and restore the features that paying customers were promised.

Creators deserve respect—not manipulation.

Their website has been down for us for a couple months now... so I have not been able to use it, cancel or remove my card. But, they still collected money from our account. money that we would like back ASAP. Check your inbox!!!

The shittiest company ever. Doesn't reply, prompts you to move your project to a workspace where you have to pay another monthly fee for the same thing.

I've been with podcastle a few years and they used to be great. The editing is so easy, which is what I use it for.
The AI tools don't work for me at all, but I didn't really need them anyway.
My biggest issue is the dishonesty. The prices have kept jumping up significantly, while they are putting more and more limits on what we can use.

They had a big sale in July so I hesitantly paid for a year's subscription to try and manage the rising costs, however only three months in and there have been so many bugs and glitches that customer service doesn't seem to care too much about.
They've also changed the storage limit from 30GB+ (I don't know how much, but I had used 30GB with no issue) to 5 GB.

I emailed, saying that I had paid for the year expecting the limits to stay the same, and I was told they'd changed the limits because they'd added in more AI tools (Which don't work). I was given a small discount code to subscribe to the higher tier.

There is also no easy way to delete files. I asked for help as it was going to take hours to go through and delete every individual recording, and they said there was nothing they could do. Seems like a way to get people to spend more to save time when they could easily pop in a "select" tool to easier delete recordings.

I'm so angry that I gave podcastle so much money, but as soon as my year is up, I will be going elsewhere.

Atrocious service, very buggy, full of AI tools that don't work.

Worst is, when it comes to exporting your file, the service will just freeze and never full render it. Despite trying on multiple different devices and browsers was unable to export the project I'd spent hours in time for a deadline. Avoid at all costs

The service did what I needed it to.

However, they gave me a free subscription for one week and then charged me for an entire year. I couldn't cancel my subscription because I didn't have access to my computer and it won't let me login from my phone.

I tried to talk to a human about this, but all I got were bots.

Very scammy.

Excellent customer service, Podcastle cares about their guests who are using their platform, and those who are looking into the program. I have had experience with swift responses, and honestly, they hear user input. This company is absolutely worth looking into! My question was whether family members can run different podcasts (I would be the producer, head of these projects). They answered this question positively, with expectation and gratitude, using Podcastle's features. Please, check Podcastle out!

I love Podcastle. Have used for many years. Customer service is outstadning. and product offerings are terrific

I signed up for a 7-day free trial with Podcastle on Sept 30, 2025, expecting to test their Pro tools before deciding whether to subscribe. There was no clear disclosure that the trial was tied to a yearly plan or that I’d be billed $287.90. None of their emails or reminders mentioned any plan type, renewal date, or amount — only that “your Pro plan will activate automatically.”

I canceled by email on Oct 7, before the Oct 8 billing date, yet they charged me anyway. Their support lead, Sara, later admitted users are auto-enrolled in annual plans by default, which means no valid consent was obtained. When I asked for proof, she sent a generic 2024 example screenshot that wasn’t from my account and admitted they don’t keep signup logs.

This is a textbook example of dark-pattern billing — hidden terms, default annual subscriptions, and refusal to honor timely cancellations. I filed a bank dispute and reported Podcastle to the FTC and State Attorney General for unauthorized and deceptive billing.

After I posted my review, Podcastle replied publicly claiming they wanted to solve the issue, but their follow-up simply repeated the same excuses without offering a refund or legitimate proof of my consent.

Many other users have reported the same experience — hidden annual renewals, denied refunds, and vague responses. If so many customers are reporting identical problems, why is this company still allowed to operate?

⚠️ Avoid Podcastle. Their billing practices are deceptive, their customer service dismissive, and their business model unethical.

I was mischarged for a yearly subscription yesterday (10/7/25) after activating a free trial on 9/30/25. After reaching the data limit on the free trial, I was prompted to buy a monthly subscription, which I did. I finished the project I had been working it (FYI my manager did not like it due to the low quality AI), and deactivated it on 10/2/25.

Aside from the low quality product, this "free subscription" seems more like a business strategy rather than a way to show off the features to unsuspecting customers. I don't buy that "their system" automatically charges the yearly subscription and in conjuction with their "refund policies," this seems like a clear a tactic to clutch on to any revenue they receive within the struggling AI sector. After taking at a look at Pitchbook (investor data website) to see who their investors are (all venture capital firms), I found that they are in an late venture growth stage currently. This company is clearly operating on a predatory business model, I'd recommend to stay far far away and avoid giving them your credit card information.

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EDIT: 10/9/25
I’d like to clarify a few important points, as your public statement misrepresents my actual experience.

First, I did not intentionally create two workspaces. I only signed up for a personal account. When I selected “work” as the purpose of use, your system automatically created a secondary “team” workspace without making it clear that this would trigger a separate, billable subscription. This confusing setup has clearly affected many users, as reflected in numerous reviews describing similar experiences.

Second, your claim that your support team “offered a partial refund” is false. No such "partial refund" offer was ever mentioned in any private correspondence. In fact, Lisa mentioned that your management team would make an exception for this case and process a refund, never mentioning the word "partial". It’s concerning that this was stated publicly when it was never communicated directly.

If another customer is frustrated enough to consider reporting a ROSCA violation, that alone should speak volumes about how unclear and misleading this subscription process has become. Customers should never have to feel tricked or misled just to use a service.

I stand by my request for a full refund of the unauthorized annual Team subscription. I hope the Podcastle team and their investors take this feedback seriously and addresses the recurring confusion and lack of transparency in its billing process. This experience has unfortunately tainted my view of the Podcastle management team and ruined what could have been a valuable business service.

I've been using Podcastle for both hosting and editing my podcast and YouTube videos, and overall, it's been a fantastic experience. The platform is intuitive, making it easy to upload, edit, and manage my content without a steep learning curve. It’s a one-stop solution for all my audio and video needs, and I love how streamlined everything is.

One of the standout features for me has been their Customer Support. Every time I’ve encountered an issue, they’ve been quick to respond and always go the extra mile to help resolve any problem. It’s clear they care about their users, and that makes a huge difference.

As much as I adore the platform, I do have one little frustration – I can’t use the AI Magic Dust feature. This feature is supposed to make my podcast sound professional quality with just one click, but I’ve encountered a technical glitch that makes my audio sound like “alien interference.” Despite reaching out to support for assistance, the issue is still unresolved, and it's a bummer because I know it would take my podcast to the next level.

That said, the overall experience with Podcastle has still been solid. Even without Magic Dust, the editing tools and ease of use make it worth the price. I am holding out hope the issue can one day be fixed, so I can fully leverage all the features. If you're looking for a comprehensive, user-friendly podcasting platform, I definitely recommend Podcastle!

I am really impressed and greatful for the quick responses I received when I reached out with questions. I was treated on a very personal and humane level while communicating with the customer care team from podcastle. No generic email offering assistance or a guide to the help page, what I received was indiviuals who were ready and willing to get to the bottom of my requests and answer all questions. Thank you Sara and George from podcastle.

I totally recommend