At Home Dental Opiniões 

301
TrustScore: 4 em 5

4,0

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Classificada 2 em 5 estrelas

Rang 3 weeks ago and was told I needed to speak to a clinician. Still waiting and have been told that they don’t spend all day and the telephone ! Was made to feel if I made an appointment I would ge... Ver mais

Classificada 5 em 5 estrelas

I initially rang on 22/06/26 about a query regarding my elderly aunt’s teeth and informed that I would get a phone call from a clinician. But this didn’t happen, so I rang today 24/06/26 and spok... Ver mais

Classificada 5 em 5 estrelas

We have been using At Home Dental at our care home (The Fleet Care Home) for a fair while now and over that time welcomed many members of their exceptional team! On todays visit we had the pleasure of... Ver mais

Classificada 5 em 5 estrelas

I didn’t realise how much dental work can be done at home until my husband became very ill and is under palliative care at home. The team that came were so professional - but very friendly. Really ver... Ver mais

Informações sobre a empresa

  1. Dentista

Escrito pela empresa

At Home Dental is a unique dental service that delivers a full range of dental services directly to your home, care home or work place.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

301 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(301)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent experience

Excellent experience.
I am tremendously impressed by the service offered by At Home Dental and particularly in the quality of care given by Bob. As well as being highly professional, he is kind, patient and helpful in every way. I have never known a dentist to accommodate the patient in the way he does. I hope he will always be available to look after my dental needs. I cannot recommend him highly enough.

12 de agosto de 2024
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Resposta da At Home Dental

Thank you E S Gauntlett for your wonderful review of our dental team, Bob in particular. Your kind words of his patience, kindness and professionalism have been passed on and are very encouraging to hear. Thankyou for taking the time to leave this review.

Classificada 2 em 5 estrelas

Dentists good; admin is dire

Whilst it appears that the dentists are good (they are visiting my mother who has advanced Alzheimer's in her care home) and it's great to have a mobile service, the coordination with the office staff from an admin perspective is chaotic. The quotes are unclear - final bill is higher - and no idea what work has actually been completed. If I were there for the actual appointments maybe it would make more sense (they were supposed to come in morning for first appointment I'd discussed on phone as a hygienist appointment - and was assured it was a hygienist visiting - but they showed up in the afternoon and didn't do the hygienist clean; second appointment I was given a time and they came much earlier). I'm told the dentist is good with my Mum - but the coordination between the dentist and admin is dire. Every appointment (we have had four so far) has resulted in confusion which seems to result from poor communication from office staff in relaying discussions they have had with me. We agreed to split my mother's fillings over a few appointments depending on how she tolerated it rather than try to do five at one appointment. After first filling went well, I spoke with a dental nurse who said they should be able to do all the rest at yesterday's appointment and would let the dentist know to do as many of the rest as possible. From the billing, I think they just did one more - and charged a large fillings for a tooth quoted as regular - and added a service fee that wasn't on the quote. Given they are dealing with dementia patients and coordinating with relatives getting this piece right is important.

8 de agosto de 2024
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Resposta da At Home Dental

Thank you for sending your feedback JCraddock, which is valued and appreciated. We were very sorry to read of your experience on this occasion. We aim to be clear with our communication and transparent about our pricing and can see that in this instance we have failed to deliver this. Our Group Practice Manager has been in touch with you by telephone, which we hope has fully resolved the matter, and we look forward to seeing your Mum again for future appointments.

Classificada 4 em 5 estrelas

Excellent service

Excellent service. Receptionist took my call and explain all I wanted to know. We a agreed a date with time agreed 2 days in advance. Dentist and nurse arrived on time and were very understanding of my mother in her late 80s. Didn't require any special facilities, brought all that was required. Very affable team. Costs maybe more than my NHS dentist, but to be expected. No hard sell on what to do next, which I like. Down to us for next course of action.

23 de julho de 2024
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Resposta da At Home Dental

Thank you so much Colin for taking the time to leave this wonderful review from your mother's appointment. So pleased that you and your mother were happy with the service received and look forward to seeing her again next time.

Classificada 5 em 5 estrelas

My mother’s is in a care home and has…

My mother’s is in a care home and has not seen a dentist for many years. The service and communication has been excellent. So happy that her problem is being resolved promptly. Great service

23 de julho de 2024
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Resposta da At Home Dental

We are so pleased Karen that your mother is receiving service and communication that you are so happy with. We very much appreciate you taking the time to leave this five star review, which has been passed on to the team.

Classificada 5 em 5 estrelas

Olga and Michelle came to give my…

Olga and Michelle came to give my husband treatment today, they were very friendly and professional, we were very happy with the treatment they gave and we are very happy to use this service again and again.Thank you so much.

5 de julho de 2024
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Resposta da At Home Dental

What a lovely review of your husband's dental treatment. Thank you for taking the time to review Olga and Michelle's appointment ; it's great to hear such positive feedback.

Classificada 5 em 5 estrelas

OUTSTANDING SERVICE

Very fortunate to have found this company online covering our area. Bob visited, very polite, calm, respectful, treated us like nothing was too much trouble, explained everything, asked questions for mutual clarification, lovely manner, professional, sought consent from ill person that they wish Bob to discuss with myself, he made it clear boundaries are respected, so when a patient says no, they stop [unlike a previous bad experience] by different dentist. Extremely satisfied with the service provided and feel very fortunate to have had Bob assigned for the home visit. Shown invoice of work carried out and very fair, clear pricing. Outstanding service. The patient commented he is definitely in the right profession. Everybody should have a Bob in their life.

30 de maio de 2024
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Resposta da At Home Dental

Thank you DC for this excellent review of At Home Dental dentist Bob. It is great to hear such strong positive feedback, which has been passed on and is very motivating for all of the team. We're so glad that you felt all boundaries were well respected and that you found the appointment so calm and professional.

Classificada 5 em 5 estrelas

Brilliant!

very professional, friendly, explained everything 10/10!

10 de maio de 2024
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Resposta da At Home Dental

Thank you so much for sharing your experience with us. It's motivating to hear positive feedback and we appreciate your time leaving this five star review.

Classificada 5 em 5 estrelas

Amazing

Have been using at home general for a couple of years now, I cannot recommend them enough, I am SO scared of the dentist but they are always so patient!

8 de maio de 2024
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Resposta da At Home Dental

Thank you so much for sharing your experience with us Gemma. We are so pleased that you find our wonderful team patient and are glad to help. Thank you so much for having taken the time to leave us a review.

Classificada 5 em 5 estrelas

Successful visit

Bob visited my dad yesterday to extract a wisdom tooth. Dad is immobile and in a nursing home and has been in pain for some time with this tooth. It was a complicated situation and we weren't sure it was going to be possible as previous attempts at treatment had not been successful but Bob was absolutely amazing in the way he spoke to dad and explained everything that he was doing. He was calm and respectful of dad's needs. Once the extraction was completed Dad fist-bumped Bob and told him he was his hero! I can't thank you enough for this service, it is invaluable to people with mobility issues. We will continue to use the service for dad's dental health needs.

2 de maio de 2024
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Resposta da At Home Dental

What an absolutely wonderful review. Thank you so much Donna for sharing your experience, which is so motivating to read for our team. Bob is a great dentist and we're so pleased you found him calm and respectful.

Classificada 5 em 5 estrelas

Jack Worsfold Care of Bramley House Wescott.

I am so pleased for my dad who is 100 yrs old on the 14th June 2024.Thank you for your kindness & caring during your visits to make his new denture which was fitted yesterday & just in time for his special Birthday Party at Bramley House & we all look forward to him getting a card with special message from King Charles.The care home are very proud of Dad many thanks from Christine Wright Jacks Daughter. xx

30 de abril de 2024
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Classificada 5 em 5 estrelas

Excellent

Excellent communication and listens to my brother and hands over to his staff what help he needs. I’m very happy how At Home Dental support him and his anxieties. Thank you very much

18 de abril de 2024
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Resposta da At Home Dental

Thank you so much Juliette for this heart-felt review of your brother's treatment. We are so pleased to hear this feedback and appreciate you taking the time to leave your review. Thank you!

Classificada 5 em 5 estrelas

I cannot praise At Home Dental enough

I cannot praise At Home Dental enough. They were accommodating and helpful initially when booking an appointment. Unfortunately the lady in a Care Home they went to see declined the treatment, however, they spoke to her and were able to ascertain that she would, for the time being, be ok with the few natural teeth she has at present. All of this was done with kindness and understanding. I was kept advised at all times and am so very impressed with their service.

17 de abril de 2024
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Resposta da At Home Dental

Thank you so much Anita for your positive rating of our recent visit, even under the circumstances of a declined treatment. Our team was so pleased to read your five star review and we appreciate your taking the time to write this.

Classificada 5 em 5 estrelas

Respectful and caring service

My mother was very comfortable and happy with the care and respect she was shown during her dental treatment in her care home. Very quick and concise update on her treatment

15 de abril de 2024
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Resposta da At Home Dental

Thank you Justine for this great review of our team. It is so motivating to hear feedback like yours about your mother's care and we are grateful that you took the time to write this review.

Classificada 5 em 5 estrelas

They attended my house-bound elderly…

They attended my house-bound elderly Mother at very short notice and dealt with her problem with kindness and professionalism.

16 de abril de 2024
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Resposta da At Home Dental

Thank you Joanna for your review of our dental team visiting your Mother at her home. It's really motivating for us all to read such positive feedback; thank you for taking the time to share your experience.

Classificada 5 em 5 estrelas

Care Home visit

A visit was made for my husband at the care home, as he no longer visits his NHS, though he never opens his mouth usually, the team were still able to assess his broken teeth, and make suggestions going forward. It was painless from 1st enquiry, quote & visit, the team are very professional and so reassuring when dealing with Dementia patient. Will book again easily if need them again. Feel confident in their professionalism.

3 de abril de 2024
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Resposta da At Home Dental

Thank you Allyson for taking the time to leave this 5-star review. We are so pleased to learn about your husband's positive experience with our team and appreciate you having shared this experience. It brightens our team's day to read a review like yours and serves as a reminder of why we love what we do. Thank you :-)

Classificada 5 em 5 estrelas

I have used At Home Dental now for 2 Years!

I have used At Home Dental now for 2 years as i have anxiety which meant i hadn't been to any dentist for 3 years due to a previous bad experience. The team-in-particular the dentist Raoul and his assistants have made me feel relaxed and i now find myself looking forward to seeing them. I have had 1 tooth extracted, complex fillings, hygiene cleans, crown repair over the 2 years along with lots of advice, understanding and support. The price I feel is great value for money as they come to me in my home which suits my circumstance perfectly!

26 de março de 2024
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Resposta da At Home Dental

Thank you so much for sharing your experience with us and particularly for your superb feedback of Raul, which he is very grateful for. We're so pleased that you were able to feel relaxed during your appointment. We appreciate your taking the time to leave this review, thank you so much!

Classificada 5 em 5 estrelas

Pain free.

Both ladies made the experience relaxing and pain free. Well done to your amazing team as usual.

15 de março de 2024
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Resposta da At Home Dental

Thank you Mr Snow for the wonderful review. It's great to hear such positive feedback which really motivates our team. Thank you for taking the time to write this.

Classificada 5 em 5 estrelas

Treating my wife in a care home

Treating my wife in a care home. She has dementia. Showed very good level of patience and concern for her well being, arrived at time given and were very helpful with advice. Thanks to Sub and Polly

16 de março de 2024
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Resposta da At Home Dental

What a wonderful review ; thank you so much for taking the time to give us your feedback. It's been passed on to Subuhi and Polly who were so pleased to read this!

Classificada 5 em 5 estrelas

Had a wonderful experience with with At…

Had a wonderful experience with with At Home Dental this week. The dentist and nurse were friendly, thorough and efficient. I think it was the best dental experience I've had in my 72 years

7 de março de 2024
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Resposta da At Home Dental

Thank you Bonio for leaving such a superb review of our dental team! Your 5-star review brightens our day and it's fabulous to hear that this was the best dental experience you have ever had!

Classificada 5 em 5 estrelas

High praise deservedly given

What a brilliant service provided today by both Subuhi and Bolly from Home Dental when they came to Tiverton to see my 101yr old mother. Their outstanding care and attention together with their friendliness immediately put her at ease and their treatment was pain free and very professional. I would highly recommend this company.

6 de março de 2024
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Resposta da At Home Dental

Thank you so much Keith for this fabulous review. Polly and Subuhi were so pleased to read this and it is really encouraging to hear such positive feedback. Our team love what they do and your kind words are inspiring and motivational. Thank you!

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