Atmacha Home and Living Opiniões 167

Resposta da Atmacha Home and Living

30/05/2022

Hi, sorry to hear that you are not satisfied with your order. your refund was processed as soon as item was received in our warehouse. Regards Atmacha team.

Resposta da Atmacha Home and Living

30/05/2022

Hi Ouarda,


That is amazing to hear that you had an excellent experience with Atmacha Home&Living! Thank you so much for your excellent review!


Many thanks,

Atmacha Team

Resposta da Atmacha Home and Living

30/05/2022

Hi Parker,

Thank you for taking the time to send us a review. We're sorry for the delay in receiving your order but we're so pleased our team was able to get this resolved quickly and efficiently for you.
Have a nice day 🥰
Atmacha Team

Resposta da Atmacha Home and Living

30/05/2022

Hi Mr. Aland,


That is amazing to hear that you had an excellent experience with Atmacha Home&Living! Thank you so much for your excellent review!
We do look forward to see you shopping with us in the future

.
Many thanks,

Atmacha Team

Resposta da Atmacha Home and Living

30/05/2022

Hi Margaret,
That is amazing to hear that you had an excellent experience with Atmacha Home&Living! Thank you so much for your excellent review!
We do look forward to see you shopping with us in the future.


Many thanks,

Atmacha Team

Resposta da Atmacha Home and Living

30/05/2022

Hi,


That is amazing to hear that you had an excellent experience with Atmacha Home&Living! Thank you so much for your excellent review!
We do look forward to see you shopping with us in the future

.
Many thanks,

Atmacha Team

Resposta da Atmacha Home and Living

17/04/2022

Dear Char,

We are sorry we could not meet your expectations on this occasion.
We have liaised with both the store and delivery team in relation to your purchase and are advised that the missing part in the storage section of the bed has been ordered and has in fact been received, however despite calling you on numerous occasions we are unable to reach you to arrange delivery. The missing part does not however interfere with the usage of the bed in the meantime as it doesn’t affect its functionality or safety. We are also advised that a member of the team from the store had contacted you after the delivery to notify you the part was being ordered.
Although La blanc bed was only introduced approx. 6 months ago, we sell almost 60 quantities a month and have not received any complaints regarding the headboard. Please note that the headboard cannot be fixed onto a wall as this model is a free-standing bedframe; if you wish to fix it to a wall, you will need to have purchased a wall panel instead.
All furniture in our showroom is identical to those delivered to customers and cannot accept such misleading comments regarding furniture being different. We are advised you visited the showroom twice to inspect the bedframe in person in detail before delivery and will note that it is identical, and no parts are drilled to walls.
We note that staff have contacted you by phone on numerous occasions to discuss either your delivery or after sales service and have been unable to reach you. We therefore feel there was no neglect on our part, and we have been accommodating as much as possible.
We advise all our customers who purchase large furniture such as sofas and bedframes (with headboard in particular) to send us a video of entrances, staircase, ceilings, or lifts to ensure no obstructions for delivery. This is for the benefit of the customer to avoid being disappointed on delivery, and to avoid unnecessary charges. You will appreciate that a lot of time, effort and cost is associated in transportation and delivery of your furniture. We have visited many customer homes over the past 4 years where the customer failed to assess the space appropriately, hence the reason we request a video, which is simply assessed by our delivery team and not shared with anyone outside the organisation under no circumstances. To reiterate, this is not a random request and we do not force customers to send such video, it is simply a kind request for your benefit and if you wish not to share such video due to a bad experience, then this is perfectly acceptable as ultimately it is the customer’s responsibility to ensure all purchases are made at their own risk. Alternatively, we can arrange for a member of staff to your visit your home for an assessment if this is preferred. In the 4 years of trading, we have never received such comments regarding this request, nor have we received impolite messages to our staff who are simply trying to do their job.
We continue to advise customers to book an appointment before visiting our showroom or the outlets store, however this does not mean we would turn customers away if they turned up without an appointment. The appointment system was initially introduced in June 2020 at the beginning of the pandemic to avoid the spread of the virus and to protect both staff and customers. We continue to of this to avoid overcrowding, as you would have noticed our showroom is relatively small. We do not feel that this is something that should be criticised as it’s for the benefit of all.
We appreciate your feedback, as this helps us improve our services. As with any company, we do occasionally make mistakes and we work to improve or eliminate these as much as we can, however we are not a company who deceive customers and cannot accept such labelling. We have built the company on trust and have developed a large customer base and followers based on this.

We wish you all the best and stay safe!

Resposta da Atmacha Home and Living

25/03/2022

Hi, The lead time on all orders is 8 to 12 weeks. Can you please email us with your invoice number as we are unable to locate you on our system ?
Atmacha team
Kind regards.

Resposta da Atmacha Home and Living

30/05/2022

Hi Eva,


That is amazing to hear that you had an excellent experience with Atmacha Home&Living! Thank you so much for your excellent review!
We do look forward to see you shopping with us in the future.


Many thanks,

Atmacha Team

Resposta da Atmacha Home and Living

25/03/2022

Hi, sorry for inconvinience caused. Our time frame is 8 to 12 weeks. products were sent to you 3 weeks earlier than anticipated.If you are not happy with products. However you could have returned it back within 2 weeks of purchase but we did not receive this demand.
Atmacha team
Kind regards.