ATP Atelier Opiniões 23

I bought a pair of the Urbino Black Everyday sandal for 320USD. In less than 2 months after buying the sandals they completely deformed. The leather separated exposing this foam material used to construct the sole. The foam was torn and the sandals look like a dog chewed them to bits (I have no pets). The only thing I can think of that could have caused the damage was wearing them on wet ground one time. When I wrote to the manufacturer providing photographs of the broken shoe they told me it had been my responsibility to add a 1-2mm sole to the "sandals" (which in fact seem to be for all intensive purposes not sandals but slippers). The care instructions, which I did read, were to add this sole if you live in a climate "that more often than not is wet due to rain or snow, you might want to protect the bottom of the shoe with a 1-2 mm rubber sole." I have spent considerable time in Sweden and the UK, thinking my climate was not nearly as rainy or snowy (who wears sandals in the snow?) as those I did not think this gentle suggestion of an additional sole buried in the care instructions was necessary. I didn't realize that wearing them outside would destroy them in under 2 months. This is a design flaw not a user error or general "wear and tear." I often buy shoes second hand and only wear leather shoes and have never encountered a problem like this before. The patronizing email filled with exclamation points from customer service didn't help. A company that toutes construction and design expertise should really get it together!

I got allergic reactions to their shoes, and after nearly a year's chasing them to ask what they're made of, and hence what I might be reacting to, they came back and basically said "bugger off". I absolutely cannot recommend this company at all, though they had initially seemed so very promising. They do not take consumer safety seriously and god only knows what is in their shoes! Their staff are totally negligent and any "quality control" and checks seem totally non-existent. They also don't appear to comply even with any indistry best practice guidelines on chemical safety in the manufacture of shoes, as they have absolutely no idea what is in their products. Accordingly, I would not even trust that their leathers are vegetable tanned as claimed, as that may well have been what I reacted to (chrome in leather).

Betalte 2.100 kr. for et par sandaler (Barisci), som gik i stykker efter kun 2 måneder, men brandet nægter at give penge tilbage eller ombytte. De er åbenlyst gået i stykker på en måde, som sker ved at gå med dem, men det skal jo ikke kunne ske efter så kort tid, selv hvis jeg havde brugt dem hver dag burde de ikke gå i stykker så hurtigt). Er stadig i chok over hvor dårlig deres service er. Køber aldrig noget fra dem igen.