I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... Ver mais
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Leia as opiniões dos outros
I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... Ver mais
Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have of... Ver mais
A empresa respondeu
Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... Ver mais
Informações sobre a empresa
Escrito pela empresa
Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service 😍you’re the…
Excellent customer service 😍you’re the best
The follow up was great for our…
The follow up was great for our delivery and the product lived up to exceed expectations.
They kept me informed in my emails how…
They kept me informed in my emails how it was going I like that products both lovely 🥰 thankyou
I REGRET
Its been a month since I ordered and still havent received it the item! I spent almost $200 and I cant reach any of their support team for update of the delivery. I am really worried now.

Resposta da NinthAvenue Australia
Excellent servic
Excellent service, affordable and we are so happy to receive the goods in such short time
I bought a product for $200 but never…
I bought a product for $200 but never received it. Vidisha one of the seller will apologise . A fake apology. I requested to get a refund but never get it. Please don’t buy anything on this website . It’s a scam
Thank you

Resposta da NinthAvenue Australia
The product I purchased was exactly…
The product I purchased was exactly what I was looking for and excellent quality. 🙂
It is supper good and interesting to be…
It is supper good and interesting to be part of.
POOR CUSTOMER service
After ordering and receiving my item they sent the wrong item they get one star because when I try to email them a few times and not getting a response I decided to call and follow it up. They said they could not help me because it’s over the 13 days of refund, even though I’ve tried emailing them multiple times with no response so they expect me to keep the item I did not want and to blame me because they didn’t receive the email, which is a lie because I forwarded the emails of the original purchase as proof of what I ordered and what they actually sent me. Shocking disgusting and this is why they’re getting a bad review

Resposta da NinthAvenue Australia
Fast postage and extremely happy with…
Fast postage and extremely happy with product. A++ seller
Fast service and quickly expedited
Fast service and quickly expedited. Product as described.
Communication is non-existent in Australia
Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website. Ended up being told machine was lost and another will be dispatched. It was, with tracking. All I can say is communication with the Australia branch is extremely poor if at all.

Resposta da NinthAvenue Australia
grace
i ordered the all in one makeup kit 3 weeks ago and i havent got any tracking details.
ive sent numerous emails and havent gotten any information whatsoever. the only email i got was that its being processed but that was the day after i brought it and i got nothing since.

Resposta da NinthAvenue Australia
Defective product, difficult to access refund
Received a defective toiletries bag (rip on the seam on one side).
Multiple attempts, emails and phone calls, to organise a refund with the company resulting in excuses and evasive manoeuvres to get out of organising a refund.
Finally received contact from the company after posting a 1 star review - refund not directly offered until I specifically requested this but has now finally come through after much hassle so I have amended my rating to 2 stars.

Resposta da NinthAvenue Australia
The courier company used was not good
Reference 1900661 - Overall experience.
The courier company used was not good - said they had tried to deliver the package (and it was undeliverable) on the tracking info - we were home and our security camera proved likewise. NinthAvenue were very good keeping in touch and trying to sort out the delivery dilemma. Have now received the parcel in good condition.

Resposta da NinthAvenue Australia
Prompt delivery and well packaged.
Prompt delivery and well packaged.
Product is good it’s working ❤️
So disappointed
So disappointed. Ordered a copper mask. Had to follow up on order. 2 months later I receive it. No packaging, no information, looks nothing like what I purchased, not even a swing that. Straight off the shelf of a $2 dollar shop and I paid $87 AUD for it. Totally rip!

Resposta da NinthAvenue Australia
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