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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.

Classificada 1 em 5 estrelas

Clearly fake review on the homepage uses pictures from of before and after plasma treatment and passes it off as the result of using their Essential Oil Balm 'Skin Bliss'! A simple image search r... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Ervanário
  3. Loja de produtos de higiene

Escrito pela empresa

AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

39 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I didn’t order

I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering.
I think your business is abusive I refused your membership and you guys still sent me one more product. If you guys do that again I will file a complaint with consumer affairs.

20 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Lucina,

We continuously review customer feedback to improve our processes and ensure transparency at every stage of the purchasing journey.

We take concerns like yours very seriously and aim to provide a clear and reliable experience. Your case has been escalated to a dedicated agent who is now reviewing it to assist you further.

Kind regards,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

I was charged for a delivery I did not…

I was charged for a delivery I did not need- I never got an email asking me if I had a need to reschedule my delivery
Not acceptable!

27 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Laura,

Thank you for sharing your feedback.

Customer input is carefully reviewed to improve communication around deliveries and ensure expectations are clearly set throughout the process.

An agent has been assigned to your case to review your concern in detail and assist you further.

Best regards,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

CANCEL MY SUBSCRIPTION

I sent you an email to cancel my subscription that I did not realize I signed up for. I have not used your product from the first shipment and do not think I will use the product in the future.
Please cancel my subscription and cancel the shipment. I can return the first shipment and plan to return the second shipment.

23 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Kay,

Thank you for bringing this to our attention. We understand your concern regarding the subscription and shipments.

An agent has been assigned to contact you for your case to ensure both the cancellation and returns are handled promptly.

Please check your inbox for further instructions.

Warm wishes,
Joselyn from AuraNaturals

Classificada 5 em 5 estrelas

Quick and easy

Quick and easy

22 de março de 2026
Opinião espontânea
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Jimmy,

Thank you for the five stars! We're glad it you found the ordering process quick and easy.

Let us know in case you have any questions.

Best regards,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

Does not work for me

Does not work for me. Please stop sending your order to me immediately!
3/21/2026

21 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Alicia,

Thank you for sharing your experience. We're saddened to hear that AuraNaturals didn't meet your expectations.

We see our team has already provided a couple options for you to explore. To make sure this is resolved promptly, we've assigned an agent to your case.

Please keep an eye on your inbox for further communication.

Warm wishes,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

I canceled this order. Several times and still billed…

I canceled this order and still billed for the item.
No where in the information are you informed you are signing up for auto shipment. You must receive at least 2. After the 2nd shipment I canceled my order. They still shipped out a third item. When I advised I canceled my order they came back with we we ill give you 10% off the order. I said no I canceled this order. They continued with multiply emails increasing the percent off, up to 50%.
Not until I advised I would contact BBB did they stop the emails.
I hope this account is really canceled!

20 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Sara,

Thank you for reaching out. AuraNaturals subscription program is designed to provide convenience, though we understand it may not have aligned with your expectations.

For transparency, we want to note that subscription details are clearly indicated at checkout, and all orders are managed in accordance with our policy, including cancellations.

Our email communications are intended to offer flexible options and assist with any questions. That said, we have reviewed your case and can confirm that your subscription has been successfully cancelled.

If you have any further questions, please don’t hesitate to let us know.

Best regards,
Joselyn from AuraNaturals

Classificada 5 em 5 estrelas

I use the FRANKENSENSE for my arthretic…

I use the FRANKENSENSE for my arthretic knees. It seems to be helping!

20 de março de 2026
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Denise,

Thank you for the review. We're thrilled to hear Frankincense is working well for you!

If you ever need our support regarding any questions you may have, please don't hesitate to let us know.

Warm wishes,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

I have cancelled my initial order 3…

I have cancelled my initial order 3 times, yet they continue to send it monthly and charge me! I continue to request a refund, and they continue to ignore my request instead offering a discount - ON PRODUCT I NEVER ORDERED! This is clearly a business scam decision as others have complained similarly. Avoid these crooks!

17 de março de 2026
Opinião espontânea
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Beth,

Thank you for bringing this up.

We want to check what happened. As we couldn't locate your order based on this review alone, we've sent you a request through TrustPilot for extra details.

Please check your inbox at your earliest convenience.

Best regards,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

My wife ordered a bottle of some kind…

My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order single purchase items you need to uncheck a automatic refill option. That is completely opposite that they claim. Their statement says you have to select a check box for automatic refill. Someone is not telling the truth here.

30 de dezembro de 2025
Opinião espontânea
logótipo da AuraNaturals

Resposta da AuraNaturals

Hello Lev,

Thank you for bringing this up.

Please note that subscriptions must be actively selected, and our system does not charge customers without their authorization.

That said, we've located the order in our system and see that you were already in touch with our support team regarding the situation, and they have provided you with a solution.

Please let them know in case you have any further questions.

Best wishes,
Joselyn from AuraNaturals

Classificada 1 em 5 estrelas

AVOID AuraNaturals

The first thing you may notice about this company is how incredibly difficult it is to find out anything about this company. The web page is a blank hallmark card of pith catch phrases and stock photos, but when you dig a little deeper, you'll find that there is not a whole lot of info in there.
You won't find an address anywhere, you won't see a company directory, no direct contact info ... seem shady yet?
While they CLAIM that they tests their products, they don't independently test their products - all of the 'TESTING' is done in house.
One last clue: No negative review at all. Not even the review I left (which was somewhat scathing) is visible two weeks after the fact.

Here, shortly, is what happened:
I purchased two bottles of what was advertised as 'Sandalwood' .. santalum album, to be exact. The price was too low for the product to be 'real', but I purchased it anyway. Upon receipt of the product, it was IMMEDIATELY apparent that the product was either fake or highly doctored. My wife has worked in the essential oil industry for 18 years and has the nose of a bloodhound.

I immediately contacted the company and explained my situation and asked to return the product.
Instead of simply agreeing to the return, they offered me 30% to keep both bottles .. I refused and insisted on a refund. They then offered me 50% refund to keep both bottles .. I again refused. They then offered me 75% refund to keep both bottles. I again refused and they agreed to give me 100% refund if I returned the product.
I packaged the product, sent it to them, and they gave me 50% of my money back. This after promising a 100% refund (in writing and by phone). With shipping I'm out $50, my time and a bit of faith in humanity.
I would not have bothered writing this reviews (more of my time) but I truly hope it saves the next person from a horrible experience with this company.
For reference, I was in communication with 'customer service reps' "Connie", "Jacky" and "Mark Rady".

19 de novembro de 2025
Opinião espontânea

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