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Informações sobre a empresa
Escrito pela empresa
At Aurelium, we believe luxury living is created through thoughtful design, refined detail, and timeless elegance. Our mission is to bring sophisticated home décor and premium interior styling into modern homes through carefully selected luxury pieces that elevate every space. From contemporary statement décor to elegant finishing touches, every collection at Aurelium is chosen to reflect quality, style, and modern luxury. We work exclusively with trusted UK suppliers to ensure our customers receive beautifully crafted products with reliable and efficient delivery. Fast UK Delivery Express Shipping: 1–2 Business Days Standard Shipping: 3–5 Business Days At Aurelium, we are committed to providing a seamless shopping experience built on trust, premium quality, and exceptional customer service. Luxury is not simply decoration — it is the atmosphere you create within your home.
Informações de contacto
3,3
Aceitável
8 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Where do I start.
Where do I start.
I ordered 2 hoodies from Aurelium with the logo to the person behind me as I thought it would be a great gesture, the company said the hoodies would be around 2 weeks and actually took nearly 8 weeks and countless emails from myself.
With the hoodies if you buy 2 you also get 2 T-Shirts which makes the purchase even more favorable.
That’s where the fun started and after 30 emails and being told constantly that the T-Shirts are on their way 12 weeks and counting I still haven’t received them.
Their customer service is absolutely shocking with 3 to 4 word replies saying they’re on there way or get them next week so many time I’ve actually lost count.
I would highly recommend you order your hoodies or T-Shirt from another company and not Aurelium because not only do they lie to their customers and from the replies they actually do respond to are absolutely terrible.
I will do another update in a week and let everyone know if I do ever receive the T-Shirt but I won’t hold my breath waiting for them.
Terry from UK
30 de junho de 2026
Opinião espontânea
Customer Service is really lacking
Ordered two sweatshirts (pull over & zip up) and was supposed to get a free t-shirt which I ordered when checking out, but only received the two sweatshirts and not the T-shirt. I've never received an e-mail confirmation of the order and although I sent an e-mail through their site and explained that I hadn't received the T-Shirt and ask for resolution, I've not received a response.
1 de junho de 2026
Opinião espontânea
Returns will cost more in postage than the value
Items were poor quality and sizing was wrong. I asked to return them which was fine no problem, until they gave a shanghai address. It cost as much to return the items as it did to buy them. I thought I was buying from European company as they are register in Dublin... silly me.
Also took far longer to arrive than stated on the website, around 6 weeks.
Dont be fooled. Ordered back in April, still no t shirts. They did say they were delayed but hey, we're in June now.
14 de maio de 2026
Opinião espontânea
Resposta da Aurelium
Hello Mr wayne we do believe you have the wrong website as we only sell candles and room sprays we would be grateful if you could remove this review as it is another company thanks again
This company has everything
This company has everything. Structure, sharpness and style. Greatly helped when I was at a total loss for my house plans for the future. Keen to inspire and get the absolute most of out my living space. Cannot recommend enough.
24 de maio de 2026
Opinião espontânea
good lighting products and dellivery…
good lighting products and dellivery time
21 de maio de 2026
Opinião espontânea
Fantastic service and beautiful lights…
Fantastic service and beautiful lights purchased. 10/10 overall
21 de maio de 2026
Opinião espontânea
Quick delivery item delivered as shown…
Quick delivery item delivered as shown on website👍
22 de maio de 2026
Opinião espontânea
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