Ausker Opiniões 

Resposta da Ausker

15/04/2019

Dear Tabrez,

Thank you for sharing your opinion and for the beautiful words about our products' design. I am sorry for the inconveniences you had with the large pot. The problem you are reporting can be due to many different factors. It is not possible to understand what happened, here, without having a look at any picture. I am sorry you did not write to us before, allowing us to understand what happened and to help you. We would have loved to provide you the best support as possible. We honestly care about our customer' satisfaction, and we always try to help those customers that report us a problem. Please send aus an e-mail writing to info@ausker.com and attaching a picture of the pot. It will be our pleasure to help you.

Thank you for your patience and understanding,

Francesca
The Ausker Team

Resposta da Ausker

15/04/2019

Dear Jeffrey,

Thank you for your feedback. I can imagine that the inconvenience you have with our handles is very annoying for you. The problem you are reporting is not common at all because our removable bakelite handles have been designed to be comfortable and ergonomic, and they have been tested during many months to resist the intensive every-day use. Did you put the handles into the dishwasher or in the oven? Did they fall? Do you think they accidentally got overheated? About the silicone handles, I must tell you that aluminum is a too good conductor and the handles will become hot no matter how thick the silicone handles are. For this reason, we specify in the paper instruction that silicone handles do not guarantee a safe grip with bare hands after cooking and we recommend to always pay attention and use heat-resistant holders or wear gloves. I am sorry you did not appreciate our design tried to create a perfect combination of comfortable design and high-quality materials. Please contact our customer service, and we will offer you the assistance you need. Just write to info@ausker.com, it will be our pleasure to help you!

Thank you very much for your understanding and cooperation,

Francesca
The Ausker Team

Resposta da Ausker

12/03/2019

Dear Ravi,

Thank you for your feedback. I am sorry you had problems with the non-stick coating of your Frying Pan Set. This is not a common problem and I can imagine that this inconvenience was very annoying for you. The deterioration of the non-stick coating can be due to many different factors, like overhealing, aggressive detergent, washing cycles higher than 50°C/122°F, use in the oven at a temperature above 200°C/392°F and, rarely, to a defective coating application. I am sorry you did not write to us, giving us the opportunity to help you. We would have loved to help you by providing you the best support as possible. We genuinely care about our customer' satisfaction, and we always try to give excellent Customer Service. Thank you again for leaving this comment. I hope that my reply can be useful for you someway.

Thank you for your feedback and the understanding.

Best,

Francesca
The Ausker Team

Resposta da Ausker

12/03/2019

Dear Jeremy,

thank you for your feedback and for loving our products! Actually, we still offer international shipping in Europe and in the US. What we don't offer anymore is worldwide shipping. I am sorry about it but don't worry, we work very hard to provide worldwide shipping again in the close future. At the moment we only guarantee worldwide shipping for the replacement items. This means that if you need any assistance or replacement for a damaged product we will proceed to ship it, no matter which country you are. I hope this information can be useful to you.

Thank you again for your comment,

Francesca
The Ausker Team