Austral Stones Opiniões 

319
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Todo perfecto. Siempre compro sus joyas de auténtico ópalo australiano desde España para regalar a mis familiares. Son joyas de diseño muy bonito y bien detalladas. El ópalo es precioso. Volveré a co... Ver mais

Classificada 5 em 5 estrelas

Immediate shipping with prompt tracking. Fast delivery. Excellently padded and packaged. Beautiful ring box. I was also very happy with the gift bag. The ring is exactly as described and is unbelievab... Ver mais

Classificada 4 em 5 estrelas

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... Ver mais

Classificada 5 em 5 estrelas

Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Australian Opal Jewellery & Watches


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

319 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(319)

102 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Worst company to deal with

Company has no care or concern for the products they sell nor the customers who buy from them. Still ongoing issues with my ring that was brought as engagement ring in Aug last year. Please do yourself a favour, save your money and go to another place to buy your products. 3 independent jewellers picked up the faults with the ring in a second. I have worn my ring (in nearly a year) only for approx 5months due to repairs and significant issues such as the thin band warping. Company ‘fixed’ ring to their standards, but to mine they made it worse. Company will now not help to resolve any issue with the ring. Absolutely disgusting that people take your hard earned money and don’t give you any help when their product is dodgy. Be very careful with this company.

15 de setembro de 2025
Opinião espontânea
logótipo da Austral Stones

Resposta da Austral Stones

Dear customer,

We are truly sorry for your experience. However, as mentioned in our communications, your current request falls outside our standard procedure. We are unable to compensate for services provided by a third party without our prior approval, and we did not receive any complaints regarding these specific problems at the time, which would have allowed us to follow our internal steps to resolve them.

We understand the sentimental value of your ring, but unfortunately we cannot assume responsibility for these independent actions.

Kind regards

Classificada 5 em 5 estrelas

Highly recommended!

Simple ordering process, prompt delivery and my pendant was EXACTLY the same as it was online. So beautiful and alive with colours!!! I would recommend Austral Stones and I'd happily order from them again. Thank you!!!

6 de setembro de 2025
Classificada 4 em 5 estrelas

The earings looks pretty

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with its own bag. Also, it would be great if the certificate of the stone were provided as a proper small card, since it feels a bit odd to receive it by email or print it out when giving the earrings as a gift.

29 de agosto de 2025
Classificada 5 em 5 estrelas

Beautiful jewellery, great prices and brilliant customer service

I was worried about buying jewellery in Australia when I am based in the UK, but I need not have worried at all. Austral Stone kept me 100% up to date as to where my package was and when it was delivered I could not believe how well it was packaged. Beautiful jewellery, great prices and brilliant customer service. Cannot fault this company at all.

22 de agosto de 2025
Classificada 3 em 5 estrelas

Not exactly what you'd expect

Bought a gold opal ring after ringing to confirm item size was in stock item came and the band was super thin almost unwearable it had a scratch aswell i asked for a refund of money and to send back i was told it was custom made(even though I was told it was in stock) so couldnt get a refund.i was offered a re thickening of gold to the band for free though,came back after a shipping delay and was better but as a whole not to impressed wouldn't buy from again and would suggest asking for photos prior as the displayed photos never shown the thinliness of the band

5 de agosto de 2025
logótipo da Austral Stones

Resposta da Austral Stones

Dear Brendan,
We're sorry the ring didn't turn out as you expected, and we understand your frustration.
Please know we did our best to accommodate your request to add more gold to the band at no additional charge, as your satisfaction is always our primary goal.
Best regards

Classificada 5 em 5 estrelas

Absolutely amazing opal watch from the…

Absolutely amazing opal watch from the niche designer Alexander Dauvin. I had picked the wrong band for my watch and they sorted it out with no hassle. Shipping was very fast. When it comes to the watch, it is worth every cent. A kind of a watch like this is a must have for enthusiasts.

1 de agosto de 2025
Classificada 5 em 5 estrelas

Happy Customer

The items I ordered and received are beautiful. The staff were very helpful - so easy to deal with. I highly recommend and look forward to purchasing from them again in the future!

9 de agosto de 2025
Classificada 2 em 5 estrelas

nothing went wrong everything is great

nothing went wrong everything is great

2 de julho de 2025
logótipo da Austral Stones

Resposta da Austral Stones

Dear Moses,

We're so glad you had a great experience :)

Since your review is only 2 stars, could you kindly let us know if there was a problem with your order or if we can help you in any way?

We work every day to provide you with the best service, so your feedback is very important to us.

Have a wonderful day!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais