Austral Stones Opiniões 

319
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Todo perfecto. Siempre compro sus joyas de auténtico ópalo australiano desde España para regalar a mis familiares. Son joyas de diseño muy bonito y bien detalladas. El ópalo es precioso. Volveré a co... Ver mais

Classificada 5 em 5 estrelas

Immediate shipping with prompt tracking. Fast delivery. Excellently padded and packaged. Beautiful ring box. I was also very happy with the gift bag. The ring is exactly as described and is unbelievab... Ver mais

Classificada 4 em 5 estrelas

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... Ver mais

Classificada 5 em 5 estrelas

Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Australian Opal Jewellery & Watches


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

319 opiniões

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(319)

102 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

READ THIS B4 YOU BUY!

READ THIS B4 YOU BUY!! PLEASE.
My fiancé brought a beautiful opal ring as engagement ring. 4 months later stone became loose and we had to send back. They did say to take to local jeweller if we wanted but I did n he smartly advised me NOT to as it would void their warranty. He looked at it and said there was a small chip in stone that looked like it had been potentially done when setting it. Told me setting was all sorts of wrong hence the stone loose… Tried to talk to jeweller, can’t be done as only be contactable via email which is frustrating and concerning… why not via phone?? Worried I insured ring for postage at MY EXPENSE of $70 to have fixed?? Ring was delivered back pretty promptly, although I CAME HOME TO FIND PACKAGE ON DOOR STEP !! Really, and no insurance if lost. Had ring re looked at by my jeweller again…. NEW chips in side of opal obviously through setting it again. But hey, the stone is secure again. But for how long. My advice, esp for blokes looking at engagement rings DONT DO IT. For all others, maybe don’t buy from them as it’s frustrating AF when you pay a lot and are treated this way. I now have a precious ring that someone clearly could care less about their quality of workmanship or customer service.
As for reply, the ring was brought as engagement ring, obviously I didn’t buy it for myself, it’s under my fiancés name which I’m not publishing here. I’m happy to call the store to clarify who we are and the purchase of the ring with your company. None of your reply does any good to solve the issue/s we have had, and still have with the ring. And for people reading… all it should do is clarify why you should NOT buy from this company. No help when things go wrong.

18 de março de 2025
Opinião espontânea
logótipo da Austral Stones

Resposta da Austral Stones

Dear Bee,

We have tried to locate your order but unfortunately we were unable to.
In any case, we are very sorry that this was your shopping experience, since we truly strive to provide the best service to our customers.

We try to encourage contact via email so that no information is lost in the process and is available to our entire team while we try to resolve any potential issues. Our intention is precisely to try to be more efficient and speed up the process, so we are sorry that this resulted in frustration, this is the opposite of what we want for our customers.

Although we treat our opals with the utmost care and our jewellery is of the highest quality, it is inevitable that on rare occasions issues arise with the stone setting, and we always try to resolve them as best we can.

However, regarding shipping, while we work with trusted companies, unfortunately we cannot control the shipping company's malpractice. Since all our packages in these cases include signature on delivery, we are in the process of locating your order so we can investigate with them what could have happened.

Best regards.

Classificada 5 em 5 estrelas

Looks great, and even better service

Ordered the opal tie bar. Looks amazing in person! Customer service is exceptional and worked with me through some shipping challenges. Thanks.

28 de fevereiro de 2025
logótipo da Austral Stones

Resposta da Austral Stones

EDIT: Dear Howard, there must be some issue since we did reply your email. Could you please check your spam folder? Thank you

Dear Howard,

We've reviewed your order and it indicates that the package was delivered last Thursday, March 13th at 2:09 pm.

If this is an error, please contact us so we can resolve the issue as soon as possible.

Thank you.

Classificada 1 em 5 estrelas

Opals are painted glass.

We bought an opal pendant for my husbands mother in 2021 and have just found out it has completely fallen apart and has turned out to be a PAINTED PIECE OF GLASS.

A certificate of authenticity was provided with it. What a joke! If I could post the photo of the necklace now I would

Do not be scammed like we were

5 de março de 2025
Opinião espontânea
logótipo da Austral Stones

Resposta da Austral Stones

Dear Josephine,

We are very sorry that the product did not meet your expectations.

We can assure you that our jewellery is made with 100% natural Australian opal, as indicated by our certificates (we would never issue a certificate if this were not the case, as we could have serious problems due to this).

We invite you to contact us to clarify this misunderstanding.
Best regards

Classificada 5 em 5 estrelas

Good value for money

The delivery was very quick and the product looks great. I received a certificate of authenticity via e-mail. The opal is shining in three wonderful colours. I can truely recommend the company.

26 de fevereiro de 2025
Classificada 5 em 5 estrelas

couldn't ask for more

I was very nervous ordering something like this online, but man is the quality incredible, my order was handled very fast, and the website is great to navigate. Couldn't be better, I will almost certainly buy again

10 de fevereiro de 2025

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