autoesa.cz Opiniões 

I had a really disappointing experience with Auto ESA in Prague.

I wanted to buy a vehicle through my Czech company, but I live in Austria. Before travelling to Prague, I specifically asked their employees several times whether I could get financing despite not being a Czech resident. I made my situation very clear from the beginning.

Every time, I was told that it wouldn’t be a problem. I even sent them my documents in advance, including my passport and driving licence.

Their own website also clearly states that foreigners can arrange financing if their business has its headquarters in the Czech Republic.

So I trusted them, bought train tickets, booked a hotel, arranged a professional vehicle inspection and travelled from Vienna to Prague.

And guess what happened? After I arrived, they suddenly told me that financing wasn’t possible because I don’t have a Czech birth identification number or Czech residence.

Basically, “Sorry, we made a mistake.”

I spent €247 on train tickets, accommodation, taxis and the vehicle inspection. Not to mention the time I lost travelling instead of working.

I contacted Auto ESA and asked them to reimburse just those €247. I wasn’t asking for anything extra, no compensation for my time or inconvenience. Just my actual expenses.

Their representative acknowledged in writing that the information I had received was incorrect and that the financing conditions should have been clarified before my trip.

But after discussing it with management, they still refused to reimburse even €1.

And here’s another thing that really bothers me.

As of October 30, 2026, their English-language website STILL contains the same misleading information!

I’m attaching a screenshot directly from their website. It explicitly says that financing is available to foreigners “whose business has its headquarters in the Czech Republic.”

They have already been informed about this problem. They know that this wording led me to travel to Prague unnecessarily. They have even acknowledged that the conditions were not properly explained to me.

Yet the information is still there.

How many other people might read this, trust it, and waste their time and money travelling to Auto ESA?

What disappoints me most isn’t that they couldn’t arrange financing. I understand that financial institutions have their own requirements. The problem is that I asked about those exact requirements multiple times before travelling, and they repeatedly reassured me that everything was fine.

If they had simply explained the actual requirements from the beginning, I would never have made the trip.

For a company of this size, I find this attitude towards customers really disappointing.

I would strongly recommend being extremely careful with the information provided by Auto ESA, even when it comes directly from their employees and official website.

Unfortunately, in my case, even repeated written confirmations weren’t enough.

Unfortunately, I cannot recommend autoesa.cz Prague Sterboholy and especially the salesman Mr. Černý, when I thought back on what and how he actually does, I feel really bad. His learned manipulation of the customer within the framework of the review (probably rewards or bonuses) is really beyond the edge of decent behavior. I hadn't even said that I was taking the car and the learned or necessary, very embarrassing and pathetic behavior began. He calmly told me to go to Google Maps right away for Auto Esa and write a positive review directly for him (we saw each other for about 4 minutes), I didn't even bother to ask him or better yet, as preschool children learn, "SORRY LIKE" is probably light years away from Mr. Černý. When I couldn't open the review on Google Maps right away, he brazenly interfered with my phone and pointed it at me, checking what I was writing there. I don't know if it's an order from management, but if he wanted his name there, I don't think so. Mega Embarrassment. A few minutes drive (about 3 min.), around OBI Praha - Štěrboholy and the parking lot quickly back, you drive at 1,2,3 speeds (maybe 35 km/h), just to do what's necessary, empathy with him 0, helpfulness 0, PROFESSIONAL APPROACH 0*, it's clear that he does his job out of necessity and very reluctantly. At 30 km/h you really don't check the brakes, toe-in or steering. If you ask him about the registration and registration information of the car, he says nonsense and vague information that is not actually based on the truth at all. You're actually annoying him. As I later found out. I don't do reviews on Google, but I really had to do this. So for me, if I'm ever a customer at Auto Esa, then with Mr. Černý NOTHING and NEVER. And as Seneca says: “The greatest part of life escapes those who do wrong, a great part to those who do nothing, the whole life to those who do what they do not know how to do.”
So be careful who you have the honor of working with. Given this situation, I will have the entire MOT done.
P.S. >Two STARS are for the clever lady in the office (I hope I am not confusing her with Mrs. Nela), she is a professional and a person in her place. She knew everything perfectly, explained it and arranged it completely. I send Thumbs up! And thank you to the office.