Vodafone Automotive Opiniões 

I had no idea that my vehicle Vodafone tracking system had failed a routine health check until I received an email from them. I phoned Vodafone and spoke to a very nice and efficient customer service advisor ,Chloe Walton. Chloe spent some time performing tests and checks on my vehicle remotely. She concluded that I would require a visit from a technician and arranged for the technician to visit my home. To my delight Chloe confirmed that the visit would be FOC. I was very impressed with the service that I received. They certaily went the extra mile to make sure that my vehicle is protected. Brilliant service, thank you Chloe and Vodafone.
Grahame Tilley

Chloe Victoria was amazing resolving my issues really went above and beyond

I have experienced the same issue with my Vodafone Automotive system numerous times. A "Change Battery" alert appears, followed by a yellow SIM card warning on the car display. This then triggers an automated recorded call from Vodafone asking whether the vehicle has been stolen, with options to report it stolen or ignore the alert.

Each time I contacted customer services, they reset the driver cards to the vehicle after I had replaced the batteries. Unfortunately, the fix only lasts a few weeks before the problem returns.

Most recently, I replaced the batteries in both driver cards and spoke with Chloe, who was excellent. She was helpful, professional, and assured me that if the issue happened again, I should email her and she would escalate it.

The problem returned the very next day. I contacted Chloe, and she escalated the case. On 6 October, I received an email from Siobhan confirming that an open ticket had been raised with the Technology Department.

After hearing nothing further, I emailed again on 12 October, as the issue was still occurring and I wanted an update. It is now 17 October, the fault continues, and I have received no response from either Siobhan or the Technology Department.

As a result, I have now contacted Porsche and arranged for the vehicle to be booked in for fault diagnosis while it is still under manufacturer's warranty. I should not have to involve the dealership and spend my own time pursuing a resolution when Vodafone Automotive has been unable to identify and fix the issue.

While Chloe's customer service was excellent, the overall handling of this matter has been extremely disappointing. The repeated fault remains unresolved, and the lack of communication and follow-up from Vodafone Automotive has been shocking.

Would not recommend based on my experience.

I spoke to Helen in customer services who successfully took my renewal payment. For whatever reason this couldn't be done online. It's good to talk to a lovely human. Thank you 😊

Complaint relates to constant false alarms
Waited for 10 mins at my expense on the phone and was still only 6th in the queue, so I gave up and emailed. Received unhelpful and frankly insulting reply
Received another false alarm call while on hold. Employee was rude and unhelpful
Customer Service is a total joke

Tracker seems to work but they are constantly ringing me to say the subscription hasn't been paid. Audi garage who fitted it have confirmed several times with vodafoneautomotive that the 3 year subscription has been paid but they don't seem capable of updating their system. We've had many cars fitted with these trackers but we won't be using them for our replacement cars.

Total shambles! 1/2 a star would be generous!
Tracker installed and ready for pairing by Porsche, but unable to be activated as Vodafone's new app simply doesn't work... making our insurance invalid. Porsche have made multiple and consistent attempts to resolve this and it is taking a ridiculous amount of time.
Having complained, I have received no response after a week!
Additionally, a simple request for a receipt/invoice has failed to be completed over the span of a month.
This whole episode has been ongoing more than a month now and I am no closer to a resolution.
Considering Vodafone are a communications company, they are beyond dreadful at it!

Absolutely shocking customer service from Vodafone. I’ve contacted them over 10 times because the tracker on my Ferrari still doesn’t work. Despite countless phone calls, no one has been able to resolve the problem. Each time I’m promised a fix or a callback, but nothing happens.

A vehicle tracker is a critical security feature, and it’s unacceptable that it’s been left non-functional for so long. This has been a complete waste of my time and has seriously damaged my confidence in Vodafone’s service. I cannot recommend them based on my experience.

Had a phone call while driving my car with a movement alert, as the battery had died in the bluetooth sensor. OK, so that's down to me. An automated system on the phone asks if you want alerts suspended for 10 hours, which I said yes. A week later I get a text telling me "the system is still in garage and transport mode for more than 3 days" - in fact it has been a week! This is the second time this has happened: when you opt to silence alerts for 10 hours vodafone disables the system entirely, permanently, and stops tracking. I then had to wait 15 minutes to get through to customer service only to be told the issue is with a different team and they can't be spoken to by the public so I just have to wait until they call back, because there's only one lady in the company who can deal with this. It's really awful service, if I didn't have to pay a high cost for a different system to be installed, I'd definitely leave.

Ordered a new driver card on the 8th May and I am still waiting for it to arrive and Vodafone just ignore my emails now very poor service
Update Vodafone Automotive contacted me and it was all sorted within a couple of days.

Awful avoid! Getting your vehicle set up on the app is a nightmare. The customer service is terrible. My dealer had a contact in Vodafone and it took him two weeks to fix the issues. Just a terrible user experience and gives zero confidence if your car is stolen

At every step of the process Vodafone automotive were terrible - almost like their service is designed to be as bad as possible.
It took me two 30 min waits on the phone line to get through, then they couldn't detect the tracker so I had to phone up again with the engine running.
They then send me a key fob - just one (I have two sets of keys?!) and with no way to attach to the keys. Then another email saying the device had failed its health check and I needed to ring them again.
Last car I had used MetaTrak and they were much better - and about half the price.

I had problems on the tracker in a new car. Whilst getting in touch with someone at Automotive Vodafone. Com by phone was a frustrating 30 mins on hold. Once through the service given by Chloe was outstanding. She followed my problem giving advice and contacting me to ensure everything was sorted. She is an asset to the Company. I was extremely impressed with her knowledge and professionalism.

It is so unreliable and unstable! My car wouldn't start due to this terrible service. If you want to be worried if the car can start every time, please subscribe to the service.

Will not recommend to anyone!!!!

Want to take this opportunity to highlight the over and above professional service provided by
Chloe Victoria Walton in sorting out my tracker subscription. Very informative in assisting me with getting my issues resolved. A true credit to Vodafone

Avoid avoid avoid!! Terrible tracker. The app is hours out of date which is not helpful when you are trying too keep your Porsche safe.
The latest update allows you to change colours of the app etc. but is showing my car status from 3 days ago and won’t refresh saying my vehicle data is not available try again later. !! Focus on getting the app accurate and fit for purpose - why the hell are you focusing on what colour the theme is????

Beggars belief - seriously!!!

Truly awful

Tried repeatedly to renew, where the only option is to call their call centre. Repeated attempts to do this - hanging on for at least 30 minutes each time - and never getting a reply....if I hear the phrase "all our operators are busy, continue to hold" one more time......should be ashmed of themselves

My experience with this company includes:

-Inaccessible tracker app
-'Auto' email replies which resolve nothing
-False alerts which I now ignore
-Location info which is often several hours behind
-When I do accidentally set off alarm - no response from Vodaphone

Would you trust your £50,000 vehicle with this company?

Update Tuesday 7th April:

New login details received by text (no recognition/acknowledgement/apology for delay in allowing access to tracking app. New details failed to allow access as per several previous attempts. Subscription renewal paid on 31st March. Request for copy of cancellation/refund policy ignored.

It is clear that my vehicle is NOT and probably has NEVER been protected by this service (£110 annually).

Inefficient. Called to renew. No online option. Took 30 minutes on the phone. Really painful. Only a 1-yr renewal option available. Expensive. And they don't even take Amex.

If you have a choice, choose someone else.

Very poor customer service. I have tried to contact customer services on 4 separate occasions and have been left holding for some considerable time. Each time i have been 6 or 7 in the queue and given up