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Autoparts.com Opiniões 

3
•
TrustScore: 3 em 5

2,8

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Informações sobre a empresa

Escrito pela empresa

At AutoParts.com, we understand that finding the right auto part shouldn’t be complicated. That’s why we offer a clean, easy-to-navigate website filled with verified components for cars, trucks, and SUVs. You can shop confidently knowing that every item has been carefully selected for fit and reliability. Whether you’re replacing worn parts or upgrading your ride, AutoParts.com delivers quality and convenience in every order. With lightning-fast delivery and trusted brands, we make vehicle care simple, efficient, and affordable.

Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

3 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(3)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

1 Star – Promises Made, Nothing Done

1 Star – Promises Made, Nothing Done

I contacted AutoParts.com before my package was due to arrive because I noticed it had been shipped with incorrect address information. Customer service assured me the issue would be handled.

It wasn’t.

When FedEx later confirmed they couldn’t deliver the package, I called AutoParts.com again. Instead of honoring the promise to fix the problem, I was told other departments were closed for the weekend and nothing could be done. The representative simply shifted the blame instead of taking ownership.

Mistakes happen. What matters is how a company responds. In this case, AutoParts.com had the opportunity to correct the issue before delivery failed and chose not to. The lack of communication, accountability, and customer care was extremely disappointing.

I won’t be ordering from AutoParts.com again.

15 de julho de 2026
Opinião espontânea
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Resposta da Autoparts.com

Hi Dana,

We're sorry to hear about your experience and understand how frustrating it is when an order doesn't arrive as expected.

After reviewing your order, we confirmed that it was shipped to the address provided at checkout. Once an order has been processed and handed off to the carrier, address changes are not always possible. While our team did attempt to assist, we are limited by the carrier's policies and timing once a shipment is already in transit.

Although the incorrect shipping address was the one entered with the order, we wanted to make things right and have issued you a full refund. We hope this demonstrates our commitment to resolving the situation as fairly as possible.

We appreciate your feedback and will use it to improve how we communicate these situations in the future.

Thank you for giving us the opportunity to assist you, and we're sorry this experience did not meet your expectations.

Classificada 1 em 5 estrelas

Attempted fraud

Placed an order using my credit card. Delivery was on time and correct. Within minutes of the transaction, someone was trying to make charges on the credit card that I just used at
It is by habbit that my credit cards are always locked. I unlock, use the card and lock it right away. So none of the attempted theft was successful.
But, the point is, I had only made the charge minutes before the attempted fraud.
Very suspicious to me on who else would have time to try to make fraudulent charges$
Just be careful.

13 de julho de 2026
Opinião espontânea
logótipo da Autoparts.com

Resposta da Autoparts.com

Hi Robert,

Thank you for bringing your concerns to our attention. We're pleased to hear that your order arrived correctly and on time. I completely understand your concern, and we appreciate you bringing this to our attention. We take the security of our customers’ information very seriously.

Because your order was placed online, your payment information was entered directly into our secure payment processor. We do not have access to your full credit card number, security code, or the ability to use your card information. Your payment details are encrypted and handled by a secure payment system.

While we understand that the attempted charges occurred after your purchase with us, we do not have any visibility into your card information or access that would allow someone at our facility to make purchases with your card.

We value your business and appreciate the opportunity to clarify how your payment information is handled.

Classificada 1 em 5 estrelas

Very disappointed with the return…

Very disappointed with the return process. The catalytic converter I ordered did not fit my car, so I returned it and requested a refund. FedEx tracking shows the warehouse received the package more than a week ago, yet I'm still being told they are waiting for the warehouse to confirm delivery. It's unacceptable that customers have to wait this long when the carrier has already confirmed receipt. The lack of communication and delay in processing the refund has been extremely frustrating. I would be cautious when ordering if you might need to make a return.

6 de julho de 2026
Opinião espontânea
logótipo da Autoparts.com

Resposta da Autoparts.com

Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced with the return and refund process.

While FedEx tracking may show that your package was delivered, all returned items must first be received, inspected, and processed by our warehouse before a refund can be issued. This inspection ensures that the returned item matches the authorized return and meets the conditions outlined in our Return Policy. As stated in our policy, please allow up to 14 days for return processing after the item is received.

We were able to review your order details and confirmed that your refund was issued on July 8th. We apologize for any confusion or inconvenience caused while your return was being processed.

If there is anything further we can assist you with, please contact our customer service team, and we will be happy to help.

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